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January 2024 by Kayla Shipman
Ordered my package 12/20/23, and it was sent to a completely different address. I noticed the address was wrong so I called immediately then spent two hours waiting for someone to pick up the phone just to have them say I waited too long and now it can’t be changed. To contact fedex, so I did and it’s been sitting at the fedex warehouse since 12/22/23 and GameStop has yet to answer their phones because I have to have them file a claim. WHY PUT A PHONE NUMBER IF YOU DONT ANSWER
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December 2023 by Angela A.
So I purchased a VR 2 for PS5 12 hours ago for $550.00 . The guy that sold it to me opened it on the counter while I was paying for it . We take it home and never even take it out of the box , we go to return it the next morning because we decided we want a quest 3 instead and they will not refund my money even tho I have the receipt . The reason they won't is because it has been opened , and I told him yes you guys had opened it in store while I was buying it and it had already been opened because he said it was their display model . I was told it was brand new and they r the ones that opened it now I'm stuck with a 500 $ used display vr and they refuse to help me .
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December 2023 by Leah Persinger
I ordered a refurbished PS4 online and it came from this location. Received it today and the console was packaged so poorly. The inside box (holding the console) had one small piece of packaging bubble under the console. So guess what? The console could freely bounce around in the box…and totally crack the fan plate. Thankfully my local GameStop had a replacement in stock, and helped avoid a real holiday crisis.
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November 2023 by Ellison G.
Gamestop's customer service regarding online orders is a scam. My order was placed on Tuesday morning and shipped out the same night. It was scheduled to be delivered to me on Friday and ended up getting lost in the mail. I called and talked to two separate gentlemen who both informed me that not only could I not speak to a supervisor regarding the issue but proceeded to tell me that they would not refund the shipping cost for the late arrival even though they guarantee this. Do yourself a favor, do not buy anything from them online.
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October 2023 by senda jirens
Jhon he service is fast and quick.
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July 2023 by Genie G.
Did a online order for MWR which was sent from a Grapevine Texas GS,Disc wouldn't read they don't test games apparently.
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April 2023 by Steve M.
This has to be one ofthe worst online purchase experiences I've ever had. Be warned!!! Dont buy their online clearance items! I purchased a collectible statue that they had on sale on their website. Buried deep in there policies it says clearance items not eligible for return or exchange. Well, obviously I didnt see thatand would assume they would sent me an intact item. Man was I wrong. The item came to me broken. Called customer service only to get the runaround and basically told that I'm stuck with a broken item. Wanted to speak with a supervisor and was told they were in a meeting and would call me back. That never happened. How are you going to sell customers broken items with no option for a replacement? Because of a ridiculous policy? Never again. Gamestop finally lost me as a customer.
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April 2023 by Dane F.
GameStop robbed me.I made an order with GameStop threw the online service for,"Resident Evil 4 remake". That was April 24 that the game was released, GameStop charged me for the purchase, today is march 13 and I still haven't received my order or a refund, after multiple attempts and no small amount of patients I have been givin a confirmation from GameStop they refuse to refund my money or replace the product ordered. Claiming that the carrier they chose is the party responsible(FedEx), FedEx is claiming without any proof that the product was delivered. I work from home, specifically from my garage in front of my home. I was home the entire day of April 24 and did not receive any packages from fedex, going threw the red tape set forth by the carrier and shipper both whom do not any responsibility for the terrible customer service that I have received have left me without my money or product. Literally robbed from both acting parties. I'm telling anyone whom will listen, DO NOT BUY ANYTHING FROM GAMESTOP, THEY ARE THIEVES. They have stolen my money and refuse to acknowledge any wrong doing. The manager of the customer services, David, employee number C114538 personally informed me of his inability to perform any corrections of this matter. GameStop has stolen my money without any explanation or acknowledgments towards wrong doing, they purposely ignored my request to get a refund and are dragging their feet when given every opportunity to make this right. GameStop and FedEx are thieves do not by from GameStop do not use FedEx. You will be robbed of your money and will not receive any compensation. You have been warned. Both parties refuse to give any evidence towards their actions and they will put the blame on you. Both GameStop and FedEx have given the indications that the fault is of my own negligence, somehow I should have Done more to protect myself from their actions? Complete disregard for customer service. Do not buy from GAMESTOP I can not stress this fact enough, I will never be a customer of theirs again. Never. This is after years of being a loyal customer.
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February 2023 by Merle Goad
Today received my 2nd attempt to deliver a playstation aim controller. And both times received a move controller instead. I have to drive a 66 mile round trip back to gamestop again! For the 2nd time now. I purchased this on jan 8th and have almost invested $100 so far in fuel. Also spent over an hour on the phone. If you need a new warehouse manager im available. Atleast i have experience in a warehouse, and know the difference between an aim or a move controller. Whom ever is labeling the items are incorrect. Too bad it wasn't a playstation 5 sent instead.
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February 2023 by Trey C.
Gamestop.com is entirely unreliable as it pertains to a PRE-ordered item. I have now pre-ordered video games from gamestop.com. The first: COD - received it 3-4 days after the release date. NOW...currently I am still waiting on the game Dead Space which released on 01/27. I pre-ordered it on 12/11, it released on 01/27...it is today 02/03...still no update, no game and the customer service line will just disconnect you when you decide to wait for an agent. They sent me an email on 1/31 saying the package is on its way but the order # noted was bogus, not even the correct count of digits - so needless to say that was worthless and still no update, no game. I've learned my lesson. Don't PRE order anything from GameStop.com. Either wait for the release date and then get it, or PRE-order from another retailer that cares.
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January 2023 by Leo Felda
Absolutely terrible! They’ve had my order since December 11 and still have not shipped it. Customer service number is useless.
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January 2023 by Spider Gleese
All the 5 star ratings are from ppl that work there in HR THIS IS A BAD COMPANY ALL THE WAY AROUND DO NOT SHOP THERE NOR WORK THERE !!!!!!
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January 2023 by Shawn Dyl
Tell me why this item still hasn't shipped or updated anything since November 27th. You all want to take my money but don't Want to ship my item what is going on
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January 2023 by Megan Byrd
Horrible management and human resources, lookup constructive discharge if you had a bad experience working there. Then contact your local EEOC and file a charge.
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December 2022 by Rob A.
Ordered a t-shirt from the app. It was XXL... I was sent a size S. And from a separate order, the same store delivered me a funko pop figure with damaged packaging. The entire top of the box was cut clean off. Thanks for making my holidays stressful.
