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February 2024 by Rubina Muhammad
Bad customer experience
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February 2024 by Benjamin Vu
Typical con artist mechanics. Nothing more, nothing less. DO NOT GO HERE!!! Took my truck in for an alignment and tire rotation. They recommended tire balancing too. Didn't need it but fine, whatever. I was there early but it literally took them ALL DAY before they called me to come pick it up and by then they were about to close. Paid, got the keys. Guess what, tires had not been rotated. (I doubt they were balanced either) Back to the front desk but now I have to wait in line another 15 full minutes while a previous customer is there dealing with some other issue. Finally, "Hi my tires did not get rotated". Then the man proceeds to tell me "Oh, yes. They were." "Uh, no they weren't because I numbered them all with a sharpie before I dropped it off. 1-2-3-4. They're all still in the same place." Well the person that supposedly did mine was already gone for the day. Another employee comes out and tries to tell me they were rotated because he "saw him do it." Again, THE TIRES WERE NOT ROTATED! Now they're all upset they have to stay late after close to finish the job that they had all day to complete in the first place. Took another hour to go through all of this which made me late for my next appointment. In the meantime, an old girlfirend texted my phone I had left at home and my wife picked it up. Needless to say that didn't go well either. These jokers created an unbelievable mess for no reason whatsoever. There is no telling how many times they have done the same thing to others. STAY AWAY!!
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February 2024 by Savanna
I pulled up to Firestone 30 minutes before close. My tire pressure light had just come on and I clearly had an issue with one particular tire. I went to the Walmart Auto Center 45 minutes till close and was turned away. The store manager himself at this location was kind enough to check out my tire for me, (even though I knew it was slightly inconvenient being so close to closing). He assured me it was no big deal and I was able to get my issue resolved. Would highly recommend this business!
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February 2024 by 817_yadigg
Driving through.
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January 2024 by Christopher Luedecke
Took my CR-V in for a nail in the tire figuring I’d have to replace it. They replaced it, but put an extra 10lbs of air into by mistake. When I got on the highway, the TPMS Problem light came on. I took it back the next day and they recalibrated the sensor, which I had already tried. They said it could take time due to the new tire, never actually checking the pressure in the tire. Also tried to tell me I must’ve ran over something and I would have to bring it back another day since it was near closing time even though my appointment was confirmed. I figured it out on my own after doing some research. What a stupid waste of time.
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January 2024 by Debo Adesina
Great service.
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January 2024 by Traci Frisch
Scheduled online at 2:30 for a 6pm oil change. Couldn’t do it. No one reached out either and I could’ve went somewhere else easily. There’s a lot of options in the area - I’d avoid this one.
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January 2024 by Gabrielle Gonzalez
Service is taking way too long. Workers tried there best to get help from store managers and they get no response…there supervisor was sick and left by ambulance. Been here since 8:30 and it’s 12:56 now and still no brake pads. Came in to get rear brakes done on 2018 suburban
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January 2024 by Lawrence Ross
Made an appointment online. Got an email the next morning saying ‘call the store.’ I called the store and the employee said ‘we’re all booked up for the next 10 days.’ So, the store makes appointments but doesn’t update the website, that means that the website offers appointments any time of day, any day, even though there are no appointments available. So, making an appointment on the Firestone website for this store, is a waste of time and energy.
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December 2023 by Teresa Miller
Called Tuesday to set an appointment and drop off of my vehicle for squealing brakes for today (Thursday); and they took care of my car and had it ready close to the time they said it would be!Josef went above and beyond with his service! I appreciate you all and will recommend and return!
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December 2023 by Jen Brown
We were looking to buy a car at a local dealership that was close to this Firestone. I called and made an appt ahead of time. I live an hour away. I showed up at my appt time with the car that I had to go to the dealership to get, get temp tags and sign paperwork so this Firestone could inspect it. I was told that I would have to "come back tomorrow" because someone else came in before me who did not have an appt. I asked if he could call other Firestones in the area to see if they had an opening. He said that was not something he did. I ask for the phone numbers of the other ones around me and he told me "that's what google is for". This place is a screwed up mess. I called Christian Brothers down the street. They said they could get me in even though I did not have an appointment and they were about to close. They stayed late and did the service I asked for. I appreciate Christian Brothers going the extra mile!
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December 2023 by Jenise Lockhart
Called to attempt to get a diagnostic on my car. The manager would not let me talk and kept cutting me off. Explained I had a diagnostic performed and he said he doesn't care, instead of saying that would help but we really need to do our own like a good manager would. Don't go there! Would give zero if I could.
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December 2023 by Rachel Stonecipher
Do these people know Take 5 exists? Super slow on an oil change (an hour) despite there being no cars in front of me and zero other customers in the store. Had to personally request to get my keys back and check out after the job was done. Boss man asked me if I wanted “synthetic or full synthetic” (I wanted conventional). He made a point of telling me the bill was so low that his mechanics weren’t interested in doing it (…huh?). For that reason he said he’d give it to “the new guy,” who he straight up told me would take 25 min longer than the other tech on duty with nothing to do because “the new guy has to learn.” After all was said and done, I asked if the mileage reminder sticker was in the front window, and he said “it should be.” It wasn’t.
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December 2023 by Chu Fred
avoid this location if possible... called and asked if they can do a tire patch, they said just come in... but when i came in 10 mins later ...the guy said just drop it off and will have it ready by next day..... if they would have been honest about the timing I can make a decision before heading over.... ended up taking it down to the Midas next door and they did it for free...(my tires was from firestone)
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November 2023 by ROY
Stopped in to try and get an alignment 11/19/23 at 9:05AM, 1 car on rack and other bays empty, 1 car in parking lot. Asked if they had any open slots for wheel alignment, and bald rude slob with untucked shirt just replies "no just drop it off." I then ask "so no idea or a time the alignment can be done?" His reply was just leave it and pick it up at 5:00. Wow sh!#@ customer service, the reviews are bad and it's true . Stay away, don't waste your time. Go somewhere else. I'd rather pay more than deal with these discruntled hourly wagers, who don't care about the reputation of where they earn their living. Fix these problems or become extinct....places like this don't deserve to be open for business.
