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October 2023 by John Joshua
I received some of the best customer service at Family Tire. They went the extra mile by taking my flat and driving to my house to instal it so I could then drive there to have the other 3 put on, all while not charging anything extra (which they could have done). Their prices quoted hundreds of dollars below the competition in the area and their service was outstanding. I highly recommend getting your vehicle serviced there!
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October 2023 by David Patrick
Great service, price and time taken were as promised or better. Also, a nice, comfortable waiting area. I found my new car place!
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September 2023 by William Joeckel
I would highly recommend Family Tire and Automotive to take your vehicle to them. They do great work and you can definitely trust what they tell you. Gary Don is awesome, he walks you through everything they are going to do so you can understand it. I have taken many vehicles here and will continue to!Services: Electrical repair
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September 2023 by Carolyn Robledo
My AC was not cooling if temps were in the 80’s or higher (summer in Texas!). The car was also loud and felt rough. I worked with Richard and Gary Don. I asked them to see what needed to be done with a/c, and to look at other issues needing work, to prioritize those needs, and to call me with prices. I also let them know I need the car to be highway safe/ready. I received calls giving me info of the needs of the car, prioritized the importance, and cost/ approximations ( for repairs I will do later).I was happy with the results I received with the work done on the car and with knowledge of what to be planning to address. The information all seemed accurate with what I was experiencing with the car.I was extremely happy with the fact that I felt Richard and Gary Don listened to my concerns, got back to me with information requested and treated me very respectfully as a customer.Service: Air & cabin filter replacement
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August 2023 by Rashmi Ghev
Towed car to the shop. Car had stopped ignition. Had to run diagnostics. Wasn't given heads up that diagnostics will cost me such high price. For few minutes of diagnostics. (Not disclosing price but if you are buyer, please ask beforehand. ) other places, if they charge diagnostics fee, and if repairs are done there, then diagnostics fee gets waived. Was surprised that few was extra on top of the repairs. Issue was bad alternator. Installing battery is almost 50 bucks for screwing/ unscrewing couple of bolts.Services and quality might be good. I didn't have any other experience so can't say that.Overall, I would say the prices are quite high compared to my other repair shop experiences.Services: Auto battery replacement
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July 2023 by Amy Martin
I’m very thankful for this team of professionals. I will bring my car back here for maintenance in the future. They replaced my car battery for a fair price and the work is quality.Service: Auto battery replacement
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June 2023 by tonda pennington
Our school staff were in Dallas for a teaching convention. One of our vehicles had a flat. They fixed us up with a new tire. The best part was we didn’t have to leave our hotel! Would recommend!!!Service: Tires
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June 2023 by Perla Jimenez
They saved us over 1k when Firestone misdiagnosed our tire situation and putting our lives at risk. Thank you guys for being honest! Praying God multiply your work but give yal the love and energy to do it without getting tired .
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June 2023 by Elecia Morgan
Howard has taken care of us for years. I trust him to not only diagnose and repair with great skill, but to tell me the truth and give me the best deal he can. He’s honest and communicates timely. I trust them so much that I’ve had my car towed from Saginaw to Grapevine just because I know they will take care of me.Services: Air & cabin filter replacement
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June 2023 by Michael Tate
Good group. Friendly. Good service at affordable prices. Howard has always been good about following up on status of repairs with phone calls throughout the day AND lets you know expectations around cost BEFORE they start- very helpful!
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June 2023 by Bethel Baptist Church Grapevine TX
So thankful to find an honest Mechanic! They never add unnecessary work and are super fast. Howard always shoots me straight and is so knowledgeable about any issue I have. There is no question... when my vehicle needs service...I take it to Howard!Services: Tires
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June 2023 by Stuart Snow
The associates at Family Tire are knowledgeable, courteous and professionalThey attended to our car timely even though we had no appointment.I can recommend Family Tire without hesitation if you want your vehicle repaired right the first time (and who doesn’t!)Services: Auto A/C recharge
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May 2023 by Alayna P.
This place used to feel like home and everyone was like family. Now that everyone good has left, the service is terrible. Playing annoying old country music. The old guys running the front can't multitask. They can't pay attention to what you say and make excuses when they are in the wrong. They can't keep any mechanics. I don't see this place lasting much longer. It's a shame.
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April 2023 by Grant Harrell
Family Tire and Automotive Service SAVED the day for me today! I was in Grapevine for a meeting, and my power steering went out as I rolled in to town. The shop was recommended to me by another shop, that alone says a lot, and they were willing to diagnose immediately. They identified that I needed a power steering pump and switch, got the parts in and completed replacement all within the same day. And for a great price. Zach, Ruben, and Houston are true professionals and great to work with. I highly recommend this business for professional, honest, and affordable auto repair and service.Services: Steering & suspension repair
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April 2023 by Suzanne McNeely
I needed a new alternator, Howard helped me out with finding a new alternator and battery for a lot less and installed them for me at no charge. Even when the car still wouldn’t start, he kept working on it till he found the problem. He saved me so much money! Got me up and running in less than 24 hrs. Thank you Howard!
