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March 2024 by Jayy Rod
Gus was phenomenal. He saw I was having issues with the gate and quickly helped to find my unit and code. He helped me to request a price adjustment and followed up first thing the very next morning with a response on the decision. I have had my storage unit here for 2 years and will continue to be a loyal customer as long as the customer service continues to be this excellent.
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March 2024 by Kaitlin Carroll
These units has great units with fair pricing and a great manager. Gus was already one step ahead on a situation that I had called about. 10 out of 10. Highly recommended
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March 2024 by Darrin Hobbs
The location was extremely convenient. The storage unit was a great deal until the prices increased annually.
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March 2024 by Marcus
Location is extremely nice and friendly. We ended up leaving a expensive dolly out side one of the units and the manager grabbed it and kept it up front waiting for us to come get it. Very easily could have kept it but immediately saying "yep I have it!" shows this location is ran by someone with integrity. I would store here in a heart beat.
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March 2024 by Chris Morris
The process was extremely easy. Gus was great to work with and did an outstanding job getting my storage unit setup.
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March 2024 by Dawson Evans
Gus went above and beyond when I accidentally left my unit door unlocked and wide open. He was kind enough to close and put a temporary lock on the door to ensure none of the items inside would be taken. Can’t speak highly enough of Gus and team.
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March 2024 by Yasmina Laguna
The warehouses were very clean and the person who assisted me was very friendly and answered all my questions.
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March 2024 by Billy Goforth
Gus was awesome had a delivery to customer and he was very helpful
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March 2024 by Хенри
Very clean property gives a very good atmosphere. And Gus, the property manager, is super friendly and willing to help in any way he can. I am very satisfied with my experience here.
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March 2024 by Roger McElroy
Gus a great job explaining showing me the units very knowledgeable just a good employee thank you
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March 2024 by Sierra Black
As we all can relate to the saying, "good customer service is hard to come by these days"; I can thankfully say I am delightfully pleased by the exceptional customer service I received from Gus!Thank you Gus for not only answering & clarifying information pleasantly but taking your time to process my requests and consistently communicated with me in the most friendly manner. Most importantly, Gus was able to assist in obtaining me the best possible outcome in relation to my scenario and I am one HAPPY customer because of it!!Thank you again Gus... I will be recommending friends & family to rent storage space at Extra Space Storage - Grapevine location!
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March 2024 by Carissa Goff
Gus is such an awesome person made our visit today very seamless!!
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March 2024 by Jim Cioffi
I have the climate controlled storage. The room is very clean and the whole place is pretty clean. It's reasonably well lit, but I usually bring battery powered lights if I am going to be there a while. The staff is friendly, courteous, and responsive. I'm pretty happy with it.
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March 2024 by sanjay purohit
The storage facility is perfect for people who are looking for month to month option.The staff member Gus is very helpful. He was very kind to take care all of my requests
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March 2024 by Chris Carrillo
Gus was super helpful in helping me find the right space and location of the space I needed
