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September 2023 by Cal Byson
They worked wonders with my daughters severely hail damaged Mustang. Beautiful results and done faster than expected. Highly recommend.
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April 2023 by Benjamin Powell
had minor accident was able to take truck to them,was done in 4 weeks, people were great.must try them out.
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October 2022 by Ma Theresa A
Sam, Mackayla and Larry provided customer service with Excellence. I highly recommend this shop for your auto body repair. Received my car clean inside and out, luv it.Service: Body & Trim
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August 2022 by Tuesday D.
They have been nothing but nice to me and very accommodating. Front desk girl, Samantha was also very attentive and helpful. Larry is who i am working with and he has been very thorough and responsive to my needs. I am excited to get my car fixed by them.
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June 2022 by Theresa P. A
Sam, Mackayla and Larry provided customer service with Excellence. I highly recommend this shop for your auto body repair. Received my car clean inside and out, luv it.Service: Body & Trim
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February 2022 by Z M.
Larry and Tim were extremely difficult to deal with - Bud a price for repairs and when insurance got involved they doubled their quote - Brought it up and it began in a "we've been doing this for years" speech ... Complete sham and crooks - Can't believe Grapevine Ford parts out business to them - Just shameful - Instead of trying to fix the situation, Tim says just come pick up the car ...After setting an appt and already having an estimate ...
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November 2021 by Will Wiggins
Excellent service. Nice folks. Jesus was great to work with.
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August 2021 by B Pancake
Very good customer service
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July 2021 by Dennis Thomas
Progressive recommended that I take my vehicle there after I had hail damage to my truck. DFW Collision is terrible with follow ups. I had to initiate almost all of the calls, emails and follow ups to check the status of my truck.I had to pick up my truck after 30 days because Progressive would no longer cover my rental costs. There are 3 parts that DFW Collision is still waiting on Ford to ship them.DFW Collision refused to release my truck unless I gave them the total amount on the invoice although there was around $800 of parts and services not rendered. I told DFW Collision that I was happy to pay them minus the parts and labor that they did not provide. I do not agree with paying for services that have not been rendered. They refused to release my truck unless I paid them for the parts and services not rendered.I paid them in full to get my truck back from ransom. Now I have to wait for Ford to send them the parts and bring my truck back to DFW Collision. DFW Collision has already been paid in full, in advance for parts, service and labor not rendered.Don't come here. Go to a fair and honest collision repair center. Go to a company that will only charge you for the work that has been completed.Service: Body & Trim
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July 2021 by K McDermott
I brought my Ford Explorer here for repair after an accident. Jesus D. was my advisor, and I was very impressed with his professionalism. They did a great job, and my car is good as new. Highly recommend.
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June 2021 by abraham gabriel
Good experience with hail damage assessment for Progressive insurance
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October 2020 by Amy Hale
DO NOT TAKE YOUR CAR HERE!! They kept our car over a month after we took it there for repairs due to an accident. When we got the car the, AC, Alarm System, Speakers were busted and they left the car empty on gas! Took the car back and they called us the next day saying they would not fix anything and we need to come it back. We will file a complaint with the BBB and with our insurance company. Both Gene & Gene Jr....need to work on their customer service skills.
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January 2020 by Captain G
Two trips and two weeks now for an estimate and have received nothing. They do not phone calls either.. Don't waste your time with these guys and go somewhere else!
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October 2019 by Nate Melnick
Phenomenal service and response. Debbie and Tim would be highly recommend to anyone looking for a great body shop and family to join.
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July 2019 by LovingYOU2Life Ministries
Allen W. was amazing!!! He was responsive, professional, and courteous. He kept me abreast of every stage of the process from beginning to end. There was a parts shortage and Allen kept me informed throughout the entire process. I thought I'd receive my vehicle back a lot sooner than I did, but the delay was not necessarily due to DFW Collision Centers (Grapevine). Allen was absolutely great to work with! He ensured I had the latest status and kept in constant touch. And in the end Allen took the time to explain the final bill with me. He walked me thru every aspect of the comprehensive repair this winning team had done. So far so good! My car is running very well. Special Thanks to DFW Collision for your hard work and expertise. I hope to never require your services again but if I do, I know who to call and where to come!
