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November 2023 by Misty Dvoracek
The personnel are helpful and knowledgeable. Working with them made the process easy. The parking lot is free of potholes and debris. The building appears well maintained. Inside there is a waiting area with a TV and a snack and drink vending machine that helped make me comfortable while I waited. They took care of my business quickly while treating me with respect.
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July 2023 by Okhee Han
This DFW collision center boasts a remarkable staff and delivers exceptional service. They thoroughly explain the service details from the outset and consistently provide updates on the progress of my car repair. I wholeheartedly recommend this DFW collision center for its professionalism and quality workmanship.
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July 2023 by Hyewhan
I'm writing a review for my mom. English isn't her first language but everyone working there were extremely professional, helpful, and friendly to her. They did an excellent job on her car repair and she really appreciated the status updates she received.
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June 2023 by Emily Cruse
If you have a damaged car and want it fixed right - look no further this is the place. Good service, nice people!
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February 2023 by Deborah Titus
Wow! My Toyota shop highly recommended Chet at DFW Collision Center in Grapevine. He was incredible to work with. So kind and professional and he dropped everything to help me! Will definitely return! There is no other shop to use in DFW!Service: Body & Trim
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February 2023 by Kyle Samuelson
I had a tree fall on my truck during a storm. It caused extensive damage and I was without my truck for close to two months. Despite the extensive repair, DFW Collision kept me up to date and never got frustrated or annoyed with my frequent calls. Very friendly staff and it starts with Tammy who greets every customer. You don’t find good people like this very often anymore.Services: Painting
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February 2023 by Tom W
They did excellent work on my wife's car but they want an appointment to schedule a review of your requested work. The shop manager, Marcus, did manage to fit me in however so cuddos for working with me on the fly.
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January 2023 by Alexandra Heard
Chet smith and his entire team really saved the day. The customer service was superb. They went above and beyond to help. If you are in need of a body shop, I highly recommend this place and this team.Service: Body & Trim
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November 2022 by anna velik
I had an excellent experience with DFW collision. They were so easy to work with. The communication was great. I received updates via text and phone calls from my rep Ashley every step of the way. She worked with the insurance comp and took care of that completely. I didn’t have to do anything. They were efficient and got my car ready faster than the expected date. The repairs look impeccable and I am so happy. The manager Marcus was so helpful as well when I had questions. I would and will highly recommend them to anyone needing repairs.Services: Painting
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October 2022 by Jason Leap
Chester and the entire team did an incredible job on our vehicle. Flawless work, great communication, and worked seamless with our insurance company. Will definitely use again (hopefully not ? )?❤️???
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October 2022 by Kelly C.
Wanted to thank Kevin and his staff for helping me this morning. I had a piece of plastic trim hanging underneath my Infinity Q 50 and it was rubbing every time I hit a dip in the road. Kevin took my car back and got me in and out in 10 min! He was super professional and did a great job,I will definetly be back anytime I need bodywork on my car. Great job,it is nice to get great customer service these days.
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September 2022 by Thayne Hillrichs
I’ve used DFW collisions multiple times in the past and was very happy but something has changed. Not sure if new management, new business Philosophy or just bad scheduling. But was promised that they would start my repair 6 weeks ago and would take 2 weeks.Then the week before I was scheduled to bring the car in, I was informed it would be another month and would now take 3 weeks.They really over promised and under delivery.I had to find another shop on short notice.My agent give me Advantage Autoworks and was able to get in and would only need 2 weeks.I hope DFW can get their act together because I’m a long time client that is very frustrated.Service: Body & Trim
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September 2022 by Wi
I have delivered here before and the young lady at the front, assuming it is the receptionist, is very very rude, she snatches the items being delivered like I am a child or something. Need better customer service skills bc that is just rude.
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August 2022 by DJ Q
Amazing company. Considering the circumstances that I had to see them, It couldn’t have been better. They have earned all my future business
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July 2022 by Phil Csoros
If you need auto body and/or paint repair for a Toyota, these are the specialists that I recommend. They did excellent work on my Camry after a minor accident and I could not tell that it had ever been damaged. I've used the local "chain store" body shops in the metroplex and they can't match the quality of DFW Collision Center in Grapevine.
