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August 2024 by Keidy Gomez
CHECK YOUR RECEIPTS! BE AWARE!!
The store employees are ripping people off. They have misleading price tags on some shoes ($39.99) and when you make the purchase, the woman in the cash register charge 54.99 each pair and “mark a supposed 25% discount”. When in reality it’s not charging shoes at the correct price or giving any discount. She marked and lied to customers about giving a discount just to make more sales in that location. Crocs Corp. should be aware of what this store is doing, there were ton of shoes with incorrect price tag and people was charged different prices at register.
She was so rude when we called her out last night and we had to showed her and do the math for her and even then, she did not apologize. She was so rude to many customers, overcharging shoes with the incorrect price at the register. BE AWARE!!!
Many customers were complaining and checking their receipts. This is misleading marketing and a business misconduct.
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August 2024 by Rajiv Shrestha
Wide variety of selections. Staffs not so friendly. Sales really not on a sale ?
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July 2024 by Bidita Banerjee
We bought a pair of crocs for our son and he wore them for few hours one day. He changed his mind and wanted to buy the “nerf blue crocs” that was available online but not at the store. We were honest when they asked if my son wore it or not and then they said they can’t exchange!! The manager and the sales person both were very rude. Will never go back. I have never experienced anything like this from any other shoes company before. We wanted to buy the shoes for my son’s birthday and they were not cooperative at all. The attitude was very pissing ?? if possible I would have rated them -10.
So, it’s been a week since I have emailed them because they requested to email them so that they can take care of the issue and there is no response!! Yes, I have checked my junk folder. I have attached my email as proof that I have emailed them. This company is nothing but ridiculous.
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May 2024 by Karin Sirmons
Went here yesterday let me tell you customer service is top tier I will definitely be back thanks for helping me pick the perfect crocs
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May 2024 by OBA
A small crocs shop with expensive prices for such simple slippers.
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April 2024 by Ash Royalty
Went all the way to Grapevine from over by the Galleria just for them to be non existent. The website and simon app said they were open until 9pm but when we arrived around 6:30 it was closed and had a lock on the door. Next time update your hours or say that you are remodeling or whatever you are doing before letting people waste their gas to come out there for nothing....highly disappointing.
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March 2024 by Majestic Lynn
Great customer service from a young lady named Ashley! I greatly appreciate her patience with me today, I came in looking for a certain pair of crocs with my 2 year old who was just now having it today. She was patient, helpful and understanding. Thank you
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February 2024 by R Nichole
The friendliest staff I've ever had at a Crocs store. Great selection too.
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February 2024 by Estephanie C
good service from raul
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January 2024 by Ana Sanchez
Great service from Raul, very friendly
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January 2024 by E Why
Great customer service Raul
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January 2024 by Lena Martin
Thank you Raul for such amazing customer service!
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January 2024 by Mina Dicterow
Big store, Plenty of choices. The staff was patient and friendly. They went to check for other options in the back without being asked. I got a couple pairs for the grandbaby
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January 2024 by Marquize
The store was so clean. Very Organized. My problem comes with the cashier. Was a nice Gentlemen cool red Beard by the way. Just like everyone else we were Christmas shopping. I ask the Gentlemen if I can use my Student discount. He Replies we don't have one here I apologize. What every you saw on Tic tok is a lie. So I google if they have or every had a Student discount. They do all you have to do is present you Student id or sine up on the website with your school email. So I am really disappointment with my experience at crocks. I really hope that he is brought up to speed with they're Discount policy.
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December 2023 by Michelle Gomez
Great customer service by Raul ! I was told a certain shoe size wasn't available by another employee. Then my daughter asked again before we left and Raul(employee)came to the rescue and actually found it . Thanks again Raul!!