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August 2024 by Sarah Viola
Im out of state and ordered hard to find pet food online from Big Dog Pet Supply and they never shipped it but sure took my money. Its been 2 months They will not respond to attempts to reconcile. Sent several emails, left messages at business number and so far they have ignored a refund inquiry from Shoppay and Affirm. This is stealing. Don't support this business. They are thieves and don't have the decency to communicate. Should not be in business!
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April 2024 by C H
No bueno don't waste time
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November 2023 by Kassie M S
They need to update their location! Drove 30mins to find out they were closed then drove 15min to the “new location” that was in a industrial area and still couldn’t find the pet shop.
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November 2023 by Matthew White
No working pet dryer for the wash station.
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September 2023 by Kass S
They need to update their location! Drove 30mins to find out they were closed then drove 15min to the “new location” that was in a industrial area and still couldn’t find the pet shop.
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October 2022 by Cory Cockerham
Showed up close to closing time after getting off a 10+ hour international flight and our dog NEEDED a bath before the next leg of our journey, they were graciously willing to reopen the diy dog wash station so we could quickly wash him up! Great price, quality customer service! Highly recommend and would refer anyone looking for sure.
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September 2022 by Keitha Russell
Everywhere in her town, I cannot buy the food that my dog eats because of her allergies. I went online and found this company that said that they had it. It's $70 a bag almost and I ordered four bags to be safe. Thrilled that I finally found somebody that carried it. I then received a call back that they are just a "Front" the store and they then have to place the order with their warehouse. Once again, they have none of my dog's food. Disappointed to have the order go through and think everything was going to be fine, and then get a phone call that it was not available. They need to update their website so that it is correct with their warehouse.
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June 2022 by Smarley Girl
I take my doggo every month for a good bath. I love that I can take my time to get her good and clean. Great products and supplies
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November 2021 by Innovator_crush
Best place for grooming and bathing my dog. They have all kind of food and treats i need for my dog. Its just one stop for everything!!!
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November 2021 by Tandra Davis
This place is amazing, Larry is very friendly and beyond knowledgeable about many products they have!
I used their self-bathe survice and it was easy and pretty inexpensive! Thank you Bones and Bath!!
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October 2021 by Paul Schaus
Ordered food for our pets and stated they that had ample supply. Received an email two days later that they did not have enough stock to fulfill the order. They were already charging a premium for the food - somewhat surprised they had no control over inventory.
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October 2021 by Gary Kraun
I would think very hard before using this company. I see mostly good reviews and I can only guess that these are people that received their goods undamaged. If for any reason your item comes damaged, do not expect a refund or return. I received a box of biscuits with all but a few intact. I called and explained the condition of the item. I was told by the man that answered to send an email as he needed it in writing. I had requested a return label and of course a refund. After resending the request 3x I called my CC company and disputed the charge. I was not charged for the item only do to my CC co. I’m holding what it should look like.
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September 2021 by Lissa 9
As you can see our Sunny is more than just a family pet. I love taking her to the ladies here they are very loveable and do a great job.
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September 2021 by sonia flores
The entire staff is super helpful and friendly. They took great care of my dog when I dropped him off to get bathed and groomed! I will be coming back for sure!
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August 2021 by M Scheer
$173 for my golden doodle to be shaved is RIDICULOUS. I was charged an extra $40 for matting when all they did was completely shave her. Never again! I’ll go to Earthwise for $85 even though it’s farther from my house. I don’t even spend $173 on my own hair!!!!
