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December 2023 by Jon Barker
I recently visited Barbecues Galore in Grapevine, Texas, hoping to become a satisfied customer. However, my experience fell far short of expectations, prompting me to share my disappointment and frustration through this review.On November 30, 2023 I purchased a Timber Pellet Stove, attracted by the store's ambiance and patio setup ideas. Despite the store offering a 10% discount on the floor model due to a newer version in production, I noticed minor damages to the heatshield and severe dent in the piping section. Regrettably, the issues escalated later that day when assembling the stove at home. The piping sections failed to connect securely, resulting in a dangerous incident where the heat deflector fell off, narrowly missing my grandson and getting damaged.Seeking a resolution, I returned to the store on December 1, 2023, hoping for a refund or store credit. Unfortunately, my interaction with Ethan, the salesperson, was disappointing. Initially unsure about the return due to it being a floor model, Ethan's demeanor worsened when I explained the damages were due to the flimsy construction, not mishandling. He accused me of dishonesty and a liar, asserting the item was given to me in pristine condition, even changing his story about its packaging.This confrontational exchange left me at a loss of words as I felt like I was buying a used car. I had hoped for a cooperative resolution given the evident product flaws even just a store credit. However, I was denied a refund due to the incurred damages, despite the issues arising from the product's inherent quality.The lack of understanding and hostility I faced in addressing genuine concerns was disappointing. I had anticipated a more cooperative approach to resolving the issue, considering the flaws in the product received.I am hopeful I will hear from Barbeques Galore Management to resolve this matter.
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December 2023 by Jon B.
Worst customer experience ever!!! I recently visited Barbecues Galore in Grapevine, Texas, hoping to become a satisfied customer. However, my experience fell far short of expectations, prompting me to share my disappointment and frustration through this review.On November 30, 2023 I purchased a Timber Pellet Stove, attracted by the store's ambiance and patio setup ideas. Despite the store offering a 10% discount on the floor model due to a newer version in production, I noticed minor damages to the heatshield and severe dent in the piping section. Regrettably, the issues escalated later that day when assembling the stove at home. The piping sections failed to connect securely, resulting in a dangerous incident where the heat deflector fell off, narrowly missing my grandson and getting damaged.Seeking a resolution, I returned to the store on December 1, 2023, hoping for a refund or store credit. Unfortunately, my interaction with Ethan, the salesperson, was disappointing. Initially unsure about the return due to it being a floor model, Ethan's demeanor worsened when I explained the damages were due to the flimsy construction, not mishandling. He accused me of dishonesty and a liar, asserting the item was given to me in pristine condition, even changing his story about its packaging.This confrontational exchange left me at a loss of words as I felt like I was buying a used car. I had hoped for a cooperative resolution given the evident product flaws even just a store credit. However, I was denied a refund due to the incurred damages, despite the issues arising from the product's inherent quality.The lack of understanding and hostility I faced in addressing genuine concerns was disappointing. I had anticipated a more cooperative approach to resolving the issue, considering the flaws in the product received.I am hopeful I will hear from Barbeques Galore Management to resolve this matter.Added: Thank you for your response Henrik. I did post on several platforms as it is my right as a customer and not being treated as a customer. And I will continue to find any platform to express my discontent with your stores customer service. That is a flat out lie but okay if you want to believe them. I put the free pieces inside the truck not to be damaged. The only piece put in the truck bed was the main fire pot.
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June 2023 by Bill C.
Talked to the manager Edwin. Showed him my old bbq model number and he sold me a $5,700 replacement and said installation should not be a problem. I took his recommendation on installers. They showed up 3 hours early so I was not there. The installers said they needed me to purchase an extra part and I said no problem. Then said they still could not do it, but did not hook back up the old bbq. Given the circumstances, I thought I was pretty nice about it, but when I asked for a refund Edwin's attitude changed a lot. He finally did get me the money back, but took forever and only after a couple of condescending lectures on what business day means. I worked in retail all my life and understand refunds are as instant as sales - if you want them to be. So I went to another bbq store and they were great. They also told me that the model I had purchased from Edwin had a $1000 rebate. and their installers will have no problem. So perhaps there is a happy ending to the story but certainly not because of BBQ Galore.
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June 2023 by Derek Boduch
Extremely curteous and knowledgeable staff
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November 2022 by Brian B.
What a great team! Every time I go in Edwin and his team, make sure that I am taken care of. Their pricing is good and their service is exceptional even with supply chain issues. They always make sure to communicate with me and let me know what the status is Barbecues galore has gone above and beyond to earn my business.
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April 2022 by Cole David
Great experience. Needed accessories for a new pizza oven, only place in town with everything you need
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April 2022 by Colorblind Duck
Great product offering and excellent customer service. I've gotten some great recommendations and BBQ tips from their staff. They even called a week after my purchase to see if I was satisfied. Definitely going back to this location in the future.
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September 2021 by Mike E.
This place is terrible. Customer service MORE TERRIBLE. My grill has taken sooooo long to get delivered to me. The reasons why are "Russians have hacked our system", "Hurricane Ida", "Back order". Ridiculous reasons. DO NOT SHOP AT THIS STORE!!!! I guess after this review it will take longer to receive my grill. 2 months is too long!! Please go to BBQ Outfitters in Southlake. I now have a great grill that took 1 day to receive.
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July 2021 by Rebekah Swaim
Wasted my time. Called to see if they had a specific accessory for a green egg. After being put on hold I was told that they do, great. However, when I arrived they could see the accessory in the system but couldn't find the actual accessory. Complete waste of my time driving across town.
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July 2021 by Jeff Raimer
The manager/owner has no interest in customer service. His solution to a poorly designed grill which allows rats to get in and chew up the wiring is to either blame me for not poisoning them (what a horrible way to die!) or charge me to repair the grill. They built the grill box and sold me the $1700 grill knowing this was a problem and they refuse to take responsibility.
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July 2021 by Elizabeth
We went in to see about getting a Green Egg. Joel greeted us right away and spent quite some time showing us different features and accessories. We couldn’t be happier with our purchase. Thanks Joel!!
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June 2021 by Deborah Dawn Martin
We purchased a more expensive grill in May because they said all of the other models were back ordered 6 weeks. If we wanted ours sooner we needed to go with the American Eagle grill because they said the rep had been by that day and they had some in stock in the local warehouse. Someone was lying! At 3 weeks they said 2 to 3 more weeks and today we heard again, 2 to 3 more weeks!! If you want to grill this summer you might want to go somewhere else. It probably won’t happen here! We are still waiting!
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April 2021 by David Ringhausen
My wife and I went to the store to buy a grill waited 20 min and no one greeted us or offered to help.... we left and went to Home Depot and bought a 6 burner grill... I am sure I save more money and got better service!
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April 2021 by Greg Cooper
Sold me discontinued parts and took 2 months to tell me. The parts were discontinued when they took my money. I’ll never shop here again.
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April 2021 by Rudy C
Awesome line of BBQ equipment and supplies! Bought my Kamado Big Joe 24 inch Smoker and life has never been the same. Making some amazing smoked meals. Can't wait to learn more and Smoke more!
