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September 2024 by Zaid Alqasem
I needed help with alot of parts and their prices , Jose at the parts department took care of me with no issue at all
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September 2024 by mike wilson
Couldn’t be happier with my experience at Grapevine Audi! Service department was top-notch!!
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September 2024 by Shaun Ernst
Fast, thorough service with a smile. This place is why you buy an Audi.
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September 2024 by Karan Khosla
Rude customer service for servicing, had no option for a loaner as the car was being fixed for a warranty issue that took 4 days, got an automated text message when car was ready, all the stuff on the floor after they did service…. Don't think the car was washed, and had requested to check the number plate as it was coming out and never got fixed up at pick up. As a matter of fact, heard others complain about the same service advisor. This is not representative of Audi brand
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September 2024 by Christi Arlauskas
Larry was great, super nice, explained everything done.
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September 2024 by Martin Cholette
***** EDIT TO MY ORIGINAL REVIEW: I purchase this car which I am happy with it. At the time of purchase, only one key was available and the salesperson ASSURED me he had ordered a second key, and that I could come get it in one week. Now I call Audi, this salesperson is no longer there and they don’t have a key for me. I am surprised that the “Audi Experience” includes running around for things you were promised at purchase. I wouldn’t have purchased the car without this key which is quite expensive. I am warning you guys on Google, but I am also going to climb the corporate complaint system and report back to share how things go.
I walked in. Was greeted by a helpful salesperson (Dirk). Tried a few cars and left with my new Audi after doing the necessary paperwork. It was a great experience.
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September 2024 by Roger Morgan
Disappointing experience I would expect more from Audi. 2.5 hours for oil change, didn’t vacuum the trunk or wipe off the very noticeable finger prints from the windows when washing the car…even when I pointed them both out, just a sorry we don’t do that. And when I got home they had forgotten to reset the service indicator so now I have another chore I need to find time in my schedule to go back (vs them solving it and coming to me to take care of it). All in all, not the end of the world but next time I’ll just take it to an oil change shop. I went to Audi because I expected the service to be worth it. Not this time.
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September 2024 by Jim Bussey
Preston did a very good job of keeping us informed of the status and cost of repairs
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September 2024 by Jorge E Gonzalez
Anthony was very good and helpful.
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September 2024 by Matthew
Punctual and thorough.
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September 2024 by Chanaka Gamaethige
Audi Grapevine provides ultimate service level, and best place to buy an Audi in DFW area. This is my 4th Audi from this dealership, and they continue to deliver quality service.
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August 2024 by Jayvonne Wright
Amazing staff! Valerie was amazing! From the GM down to the staff an all around amazing experience!
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August 2024 by Elton Warren
I wish there was a way to give zero stars because that's exactly what my experience with Audi of Grapevine Service Center deserves. I dropped my car off on 8/17/2024 and for starters they didn't have any loaner cars. Not a huge deal as I was only in for a battery adaptation and shouldn't have taken more than a day. I brought my car in running just fine, it's only when it turns off that the immobilizer was being activated. When this happens the lights stay on, and back lights flash which can kill the battery. In my 2007 Audi A8 the trunk is electric and the battery is in the trunk, so I brought in running and with the trunk open. My car was taken in by Keith Pitts who I gave specific instructions that in no way should they close my trunk because if they did, they wouldn't be able to get back to battery. Monday morning rolls around and I get a call from Mr. Pitts informing me that they ran into a problem with my car...the technician took the negative off and closed the trunk. He called me to ask me how to get into my car!?!? At this point I should have just gone and picked up my car because of the incompetency but unfortunately, I didn't. I explained to him that there was a jump point underneath the passenger seat carpet to put a jump box there to give the car enough juice to get the trunk open. The crisis should have been averted but he called me back the next day saying that the technician didn't think that a battery adaptation would fix the problem and asked if I would approve an hour of diagnostic work for a total of $525.88. I asked him specifically if that amount would include the battery adaptation. He said yes so, I approved it. Then they came back with a quote for $6,875.62 claiming that the passenger side front fuse panel had no power!!! I checked all fuses and relays before I took my car in!!! At this point told them put my car back the way that you found it and I'll come pick her up. I requested that they remove the negative so it didn't kill my batter so I could drive it off the lot. I'm beyond frustrated and disappointed at this point and ready to give Mr. Keith Pitts a piece of my mind when I came to pick up my car and I was told he's out for the day having baby, so I opted to speak with the service manager Chris Zamora. He was no help, tried to tell me that the technician worked on my car for 4 hours and I was only charged for 1 which is load crap because I never approved 4 hours of work. I was charged in total $578.92 for absolutely nothing!!! They didn't fix my car; no battery adaptation was done. It was dead when I came to pick it up. Had to call roadside assistance to come jump it because they claimed they didn't have a battery charger to assist me. (what car service department doesn't have a jump box!?) I got her started and drove her directly to German Autowerks Lorentz Automotives out of Lewisville (highly recommended) they had my car for a day and figured out that I had bought a bad battery, swapped it out with a new one and got me back on the road. My recommendation is to stay as far away from this service center as possible. They are incompetent, communication is horrible, and they are above all else dishonest!!!
***Update Chris I don't want your generic response that is obviously a template, it was brought to you attention when we spoke IN PERSON (you are named in the review) you want to talk to me you have my number, you reach out.***
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August 2024 by Suquett Saunders-O'Neal
If i could do 0 stars, I would. My 2k16 Q5 has bn here 3 times for the intake manifold gasket repair with NO success! Not to mention, i reached out to the service dept who couldnt accomadate me for the inconvenience yhey have caused $2000 later. The manager tells me they dont have a loaner and can only provide transportation within 15 miles which will not cover tbe distance of my house. 1. So $2000 was paid, 2. the repair wasnt done correctly after 3x's 3. Car still has engine light on for the same thing (intake manifold) 4. I still have to pay to drop the car off and to travel back n forth to work which is $50/60/day. 5. Audi cannot state a time it will be fixed or provide any accomadation for the inconvenience their poor service has caused. If Audi mechanics cant fix their own cars, who can? This car will be returned and they will lose 2 customers, the dealership i gt the car from and myself who could have bn a potential long term customer.
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August 2024 by Jaswinder Rattan
Bill is amazing in the service department side !! Great advisor.
