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August 2024 by nery callegari
Still waiting for the Delivery , nobody contact us , Didn’t came on the date they said . Costumer service don’t bring solutions just another numbers to call which are answering machines and not people to really complain.
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August 2024 by carlos bonilla
Very good service and attention
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August 2024 by Em Mtz
Daniel Ayokunle had good customer service.
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August 2024 by Rich Green
Gavin was great!
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August 2024 by Rose
Jakob did an awesome job giving us space to shop but also checking in to answer any questions we had. There were also other sales personnel that checked on us during our shopping time. We purchased multiple items and it was a delightful experience. Would highly recommend Ashley furniture in Grapevine.
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August 2024 by Pam Bailey
Johnay Parham was a positive helpful associate, but made my experience a long one due to her inexperience with the system. Made for a lot of wasted time. I have my doubts if I will be back.
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August 2024 by M Voss
Gavin Masumoto, our Sales Professional did an exemplary job. He was knowledgeable and a great listener. We will be back to Ashley.
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August 2024 by Matt Mistal
Awful. Salesman put completely wrong delivery address on the order and I have to go into the store to change it despite it being his error. Add on top of that I live 2500 miles away from the store and was visiting at the time of the purchase and that makes the entire afternoon and multiple phone calls a waste.
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August 2024 by Pankaj G
Michael and Manager Nicholas at Ashley Store, Grapevine provided an exceptional customer service experience. From the moment I walked in, Michael's enthusiasm was evident as he gave me all the details I needed and ensured I found exactly what I was looking for. They went above and beyond by helping me load the furniture into my car. Great experience.. Thanks !!!
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August 2024 by Jonathan Schlentz
Do not buy from this store! Do not use their services they lie about everything and then send you to the Philippines to be stuck in a call center if there is a problem. If I could give them less starts I would. I ordered from them far in advanced and then they spammed me for a week to confirm delivery. The best part is they canceled the delivery after I had already taken off work. They then rescheduled it for weeks later. When I tried to cancel my order because I needed it that week hence why I ordered in advanced they just gave me the run around. Don't trust these people. All they say is oh im so sorry. Nooo its unacceptable.
Update: These people give me a phone number to call for help and all it does is try to get me to update my order that i want cancelled. Never a live person. These people are just responding to save face. They dont care about their customers they just want your money.
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August 2024 by Brian
Great experience at this location, they have so many options to choose from and Anthony was great to work with!
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August 2024 by M Lindley
Quick Service and Great Prices
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August 2024 by Elina bohara
Recently Went there to buy some living room furniture for our new apartment and found the perfect living room setup and the service provided by anthony he was knowledgeable, patient, and truly helped us to find a perfect peice for our new apartment. If you guys go there just asked for salesman anthony. He will never disappointed you. His customer service is next level.
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August 2024 by Conan Rooks
Do not waste your money! I am about to commit to going to the local Ashley store to tell every customer I meet on the showroom floor- “Don’t waste your money” and show them the pictures we have. Cheap furniture that breaks- then when you call in, they play games for months and months. No resolution constant cancelation in repair- of all the furniture I have bought- I have never had to have them come back out and fix anything- Ashley furniture does not stand behind their word- the furniture is not constructed well. We were sold on what they call their top of the line- what a joke. No follow through- no commitment, no value- embarrassingly spent $6k on the worst furniture and the worst furniture company ever. Oh- and if you do make the mistake- and their “install crew” comes- lol- they cannot put Lego’s together…Go anywhere else!!!
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August 2024 by Hector Rivas
Very sad situation store and pickup warehouse same poor service not phone number and support provided a same number ono or four times same number treated like doumb back and forward , not helping with the problem. Call store calling support same just the recorders
