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July 2024 by XG LLC
Terrible costumer service at this branch. Went inside and there were about 10 people waiting in line with no signs of it moving. Bankers in the back were chatting amongst each other with no support for other staff members. I went out to make the deposit through drive through instead and manager Diana Gonzalez was very rude and had an attitude the entire time. She Was unable to assist me, and told me to go to a PLS to cash my check instead... Very inconsiderate of a loyal customer who has multiple business accounts with Wells Fargo.. There should be a better manager who can support not only her team but customers at her location. Believe the reviews, terrible service, take your business elsewhere
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June 2024 by Thanh Tran
I came to deposit money outside. The banker taken 29 minutes for deposit. OMG. Horrible.
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May 2024 by Patty Luna
Terrible customer service, the tellers go to the lunch all at the same time, the lines are very long, only 2 girls serving and always 1 doesn't know anything and the other has to help her, which is why many people change banks
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February 2024 by Pedro Vinent
The service is getting worse and worse, to make a transfer you need an appointment, as if COVID were still there, it is better that they close this branch.
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February 2024 by Jesus Lozano
The worse service on Grand Prairie, very dirty place and the manager and employees don’t care to help the customers
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February 2024 by Gerson Larios
I had a really bad experience with Carla Frausto she was with bad attitudes and I’m sorry for the people getting customer service here to open a account
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December 2023 by raven hills
the lady who was there 11/20/23 at around 3:30 working the deposit slips was rude for no reason idk maybe she shouldn’t deal w customers.
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December 2023 by noe moreno
The bankers at this location are fn stupid !!! Not willing to help don’t know how to explain just a simple we are not able to help you at this moment sitting around looking they just got pulled out of bed!! No help what so ever!!! The so called manager doesn’t know the answer to anything how are you the manager and don’t know anything!! Someone fix it!!
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March 2023 by Dan Sanders
The absolute worst place to conduct any banking needs. They do not , I repeat, do not care about people in the least... Avoid at all costs. They are ground zero for a financial version of COVID-19,!!!!!!!!!!!!!!
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March 2023 by Rebecca Guerra (Beccabud)
Atm always broken at carrier n jefferson in grand prairie texas
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November 2022 by Ethan Blase
Service is lacking a lot at this location every time I come in 1 girl working window and one working drive through the rear standing around talking. Have 3 ATMs but only one ever works and the line is always long and if you go inside it takes even longer and the girls act they have an attitude or are above you when ask for their help on anything
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October 2022 by D C
Went in and spoke with Victor. Probably one of the worst experiences I have ever had interacting with a “business professional”. He tried to mansplain to me the overdraft protection fee even after I explained to him I knew my account was within parameters. I told him I have been with Wells Fargo for almost 10 years and never had an issue with my account and he ended up telling me I can take my business elsewhere.
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July 2022 by K Nguyen
Was wondering if the drive thru was back open?
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March 2022 by Brown Oichoe
This bank is closed. Wells Fargo has no branch in this side of Grand Prairie. Please go to the other branch on Carrier Parkway. Again this branch is closed. They offer no services to customers. They only work inside.
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February 2022 by Diane Cook
Went in and spoke with Victor. Probably one of the worst experiences I have ever had interacting with a “business professional”. He tried to mansplain to me the overdraft protection fee even after I explained to him I knew my account was within parameters. I told him I have been with Wells Fargo for almost 10 years and never had an issue with my account and he ended up telling me I can take my business elsewhere.
