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February 2024 by Chastity Claiborne
I was told a much NEEDED prescription could be filled by the pharmacy and when I arrived was told, “I don’t know what to tell you, we don’t have it in supply.”I then called the next day to follow up by asking if I could be placed on a waiting list and held on for 35 minutes. When the wait time would auto end, the staff just picked up the phone and put me back on hold without saying a word. 35 minutes on hold!!!! Worst customer service!!
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December 2023 by pam robison
Every one is great
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August 2023 by Prince Ali
Go to any other pharmacy
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June 2023 by Tommy D.
Worst pharmacy. What else can I say, nothing good!!Rate -5 and that's generous. Waiting times are awful. I was put on hold for 6 minutes then I got a recording they gone to lunch. Call back!!!REALLY!!
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April 2023 by Jeremy
Have never had a good experience at this pharmacy. I always call ahead for prescriptions and still have issues with them filling them on time.
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March 2023 by Google user
Have never had a good experience at this pharmacy. I always call ahead for prescriptions and still have issues with them filling them on time.
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January 2023 by Brianna M.
Management is horror, I seen the way they let employees treat their other teammates, there are times where cashiers have requested management and it's take 5 or so minutes to come and help and when they do it's an attitude conversation, don't recommend this Walgreens.
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January 2023 by TW Taylor
Walgreens usually has the medicine as needed. The only downside to using Walgreens pharmacy is that they are always severely under staffed.
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May 2022 by Sherry M.
Beware of using store pickup for online orders where clipped coupons are available. It's not doable and if you call to apply the coupon, Customer Service will tell you the sale isn't complete until it's picked up but reassure you the coupon will be honored once you call back to confirm the items are picked up. If it's not the same week that you call and the coupon is no longer on their website, they have no record and will not apply it. At that point, you have no recourse without a photo. I'll be filing a complaint with the Better Business Bureau and returning the items, if necessary. I choose to do business with honest companies!
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March 2022 by Alisha C.
One cashier in particular is super rude. Seems like she doesn't like her job. She never smiles. One would think if you don't like what you do, you would find another job. Lines are always super long and cashiers are not in a rush to move it along. I dread going in this store. If you do, be prepared to stand in line for 15-20 mins or more.
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January 2021 by Alex M.
had a covid appointment at 11:45 am, waited in line for 45 minutes and the line didn't move at all what an excuse fof a testing facility
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January 2019 by Deborah Hall
Walgreens on Carrier and Westchester in Grand Prairie Texas is the best community Walgreens I've ever been in. It reminds you of the old drugstore back in the day when they actually called them drug stores. And you had a local pharmacist who knew everybody by their name. I'm sad that I don't have the name of the pharmacist there who is extremely kind and positive every time I see him. I was recently diagnosed with cancer this year. I had a prescription sent over for tamoxifen, a pill that I would have to take daily for the next 5 to possibly 10 years to fight off cancer from returning. When I went to pick up my prescription the the first time, the pharmacist smiled at me as he was ringing up my prescription at the register. He looked at me and said, "now do you know what this medicine is for" I smiled and said yes I do. He told me how to take it when to take it but he continued on to smile and said, "you call me if you have any questions". Now that may sound like normal customer service to you. But there was something about his sense of genuine caring that registered with me in a very critical moment in my life. IT mattered to me how he made me feel. I've gone to this Walgreens for over a decade consistantly, probably weekly when I don't want to go into a large box store. I've never had one issue, no one complaints. Oh wait that's not totally true the rocky road ice cream there is always refrozen. I think there may be a slight issue with their freezer so beware of the ice cream.
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December 2018 by T S.
One of the worst pharmacies I've been to. Techs are too lazy to find another location that has same prescriptions. They would rather give you a different brand name. Try another location.
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March 2018 by Fox E.
Not to be confused with Woolgreens, which sells Green Sheep. I mean who doesn't love Green Sheep. Amirite. No. Nobody. Walgreens was not very helpful with my finger. Typical overpriced Walgreens and didn't really want to offer me any good advice. At least they talked to me (hence not getting 1 star). Went across the street, and CVS were amazingly helpful. The woman took me in and didn't even charge me for lengthy doctor consultation - for which she referred me to lots of free clinics in the area and I was eventually able to get my hand fixed before my finger fell off. Seriously. They said if I waited one day I may have lost it.
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July 2017 by Christie M.
I was not at all pleased with the service that I received at the pharmacy tonight. I have used Walgreens's for 98% of my scrips over the past 7 years. Tonight I dropped off a script and when I returned 30 minutes later, the tech asked for my identification and FSA card. She proceeded to fill out the form when picking up a narcotic, scans my id and then says "are you paying the cash price". No I have insurance. Well we don't have it on file so you have to pay the cash price. I proceeded to retrieve my script and go to my usual location. I explain to the tech what happened at the last location and I ask that the tech verify that she can pull my insurance. She looks puzzled like she can't figure out why the last tech couldn't access it because it was on the screen. I have never had any problems at any other Walgreen's. This pharmacy sucks. I will be back to shop but not for my medication.
