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September 2024 by Aj Birla
Great customer service!! Very friendly
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September 2024 by Patricia Brown
This is a formal complaint on both of your store, managers. I brought a package in with label printed out and attached to package. The manager attempted to scan the package saying this is invalided, repeating this serval times. I questioned what wrong. The manager stated “It’s just going to sit in the warehouse they’re not going to pick it up”. If they do pick up the package ,it will just get toss around. Your package will be left there in the warehouse, and that’s going to be on you. I Stated what do you mean.
My question is this how UPS run business? Is it what you tell all your customers????
I asked to speak to a different manager. Now the female manager starts the conversation off with “what he was trying to say is “ .. As if he misspoke.. at that point I asked for my package back. I was handed someone else package that did not belong to me. I had to correct that as well. I did ask for corporate office information, or to speak to someone regarding a complaint.
At one point the female manager aggressively stated “what did I tell you ,what did I tell you”
As if I was being quizzed or simply belittled, I feel your management could benefit from some training of customer service, how to reply, customer satisfaction, discussing resolutions, and always representing UPS, with respect. It was as if the manager was bragging that this location was franchise and it was no corporate office,, or anyone to voice complaint . She stated I’m pretty sure the owner doesn’t want customers contacting them. The owner should always be concerned of what’s going on in their Business.
Patricia Brown
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August 2024 by Jason STEWART
Abbey was very, helpful, knowledgeable and very informative
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August 2024 by Gary Daniels
Abbey was professional, knowledgable and extremely kind and helpful. In and out during rush hour in just 10 mins.
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August 2024 by Markela Langston
I went to UPS on 2305 I-20, Grand Prairie,TX. Abbey went above and beyond, helping me with some details of my shipping label. Very pleased with the professionalism and knowledge answering my questions. Also, it was almost closing time and they had a smile. Definitely, will go back. Good Job, Abbey and all the UPS team.????
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August 2024 by Aiden C
Great customer service. Abbey was nice and efficient! I was in and out in 2 minutes!
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August 2024 by James Reynolds
Abbey was very helpful and friendly. Thank you for everything.
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August 2024 by jerry talbert
My UPS Service member was Abbey, very courteous and helpful, had a delightful attitude, she was a professional. Thank you Abbey.
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August 2024 by Michael Hinojosa
Abby was very cheerful and nice
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August 2024 by Zach Perez
Abbey was the best and very helpful
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August 2024 by Zachary Vega
“He had a warning from stealing from the register if only I could” the things your employees talk about is wild lol then when it comes down to help you is like your not even there everyone is just talking to each other instead of asking if you need help. 3 Stars because it’s on the way home. Good luck.
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August 2024 by T T
Do not drop off packages for USPS here, I don’t trust them no more. This location is listed as USPS drop off. Two days ago I took a package to drop off here, the tall African American guy first told me that they don’t take USPS packages and then he said that he meant that they don’t give a receipt, I said that’s fine and I left the package with him, I checked the tracking today and it showed that it was never picked up or handed to USPS. I went there and got the package back and took it to the post office. This has never happened before when I dropped off documents etc, but this time it was a box with perfumes in it for return.
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June 2024 by Rosalyn McDonald
Staff is friendly and know what they are doing
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June 2024 by Breanna Hurst
Literally THE BEST staff & customer service! I’ve been to this location several times in the past year, each time I see new faces, however the customer service is TOP TIER! Everyone is extremely polite, helpful, and attentive. It is truly appreciated as quality customer service is extremely hard to find in the current climate.
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April 2024 by Lu Dio
Had a very bad experience with a very rude women there.
