-
January 2024 by Robbie Pittman
Manager: Mike Mithchell was friendly and helpful. Stephanie was just as friendly. Good Srore!!
-
January 2024 by Victoria Huichapa
I'd rate 0 stars if I could. The young African American guy with a chain on seemed to be the leader and he completely sucked at his job. He told me I couldn't cancel my plan and that I'd have to call customer care service even though another t-mobile store told me the opposite. He didn't answer my questions he just blew me off without giving me any type of hospitality whatsoever even though he did so with the person In front of me. I was being very polite too so idk why I got treatment like that. He didn't even let me explore my options. He didn't answer any of my questions.
-
January 2024 by Charet Ramsey
Customer service is on point.
-
September 2023 by Aletha Pitts
HelloI came came to this location. I needed Assistance urgently. Associate Manager Bernard Owusu approached me and helped me with my phone that was frustrating to me. He stayed with me until my phone was restored. Thank you Bernard for great customer service. Customers please come to this location for all your phone needs and a pleasant experience.
-
September 2023 by Will McCulley
Had a lot of issues with an online order, so I went this location to try to get them resolved. Muna did a great job and fixed everything. ?
-
August 2023 by Jarrad Carter
I had an excellent customer service experience with Stephanie who assisted in the purchase and upgrade of my phone. The staff was very welcoming when I arrived and Stephanie handled the upgrade, data transfer from my old device, and finding the perfect phone cover for the new Samsung Flip 5. The process was quick and seamless. Her professionalism was A+. I will definitely recommend this location to family and friends.
-
July 2023 by RJB
Some of the best and most efficient service I’ve ever experienced. Came in for a new SIM card for my new phone. Ivan got me in and out in 6 mins with a new card all set up in my phone without even asking. Was absolutely impressed with him and the support from the team.
-
July 2023 by Melinda Portillo
Best customer service we’ve experienced at any T-Mobile Store. Thank you Stephanie Bojorquez for your professionalism and fast service. This is how customer service should be!
-
May 2023 by Disgruntled User Get me live service asap
Called ahead of time to tell them what's going on with my situation and to see if they could help me trade my phone they said yes but after I arrived in the pouring rain I explained the situation again to gentleman who said yeah I can help you with that he then started the process and told someone else to help finish checking me out then the lady made me reexplain what I told the store 3 times already just to tell me that i cant be helped. Completely wasted my time and gas just to be lied to
-
May 2023 by Gerardo Perez
Great customer service from top to bottom. 10 out of 10. Second to none. Very friendly associate. Specifically Rene Smith and her manager Bernard Owusu.
-
May 2023 by Amy Andujar-Alvarez
Exalent customer service Tabita and new store many Mike were examen answered all our questions and were great in helping us out. We will definitely be coming back here.
-
April 2023 by Martha D’Brass
Rene was the best!!!! My husband and I needed help changing service to new phones. Rene was extremely knowledgeable and took her time with us. Her genuine care and patience with us was much appreciated. As I looked around all the associates were very kind and helpful to other customers. Best T Mobile customer service I’ve ever had!!
-
April 2023 by Tony Brigmon
I dropped and damaged my Galaxy Note 10, which put me in a great deal of stress.Michelle Hernandez, Stephanie Bojorquez, and Bernard Awusu (associate manager) all gave me extraordinary customer service, including helping me file a claim for a replacement phone, transfering data from the old phone to my new one -- and answering the plethora of questions I had with the patience of Job.I'm 74 years young and will be 75 in August. I can always count on these good people to help me navigate my way through any learning curves.They remind me of why I chose Tmobile in the first place. I highly recommend this store and their amazing team members.
-
April 2023 by Barbara Quinn
Long story short, I got charged for 2 new phones that are supposed to be free, had to change the account and now can't utilize the plan we wanted. They will be charging us more than was discussed in store. Don't do it!
-
March 2023 by Emira Al-Hatllan
I was at the store to fix an issue that was an error on the part of a tmobile team member I spoke to on the phone when I was transferring a line to my account. I was given the run-around by whomever I spoke to at this store, and they were quite rude about the situation. I am still waiting for them to review my recorded call to verify that this was actually an error on tmobiles part. I was not believed otherwise. Very sad about this
