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September 2023 by Anil Shah
Very helpful for the paint quality suggestion for my patio. Great Customer service. Thank you.
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January 2023 by Stephen Lucas
That1Painter Arlington loves doing business with Roseny Sanon. She is awesome!
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November 2022 by Parker Bufkin
Roseny and Diana were an absolute pleasure to work with and they were so polite and professional definitely will come back and make sure for all my paint even though it's a 50 minute drive
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July 2022 by Baci Perolli
Roseny was very helpful, knowledgeable, and informative when helping me to match my needed paint and color combination. Great job.
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May 2022 by Norman Tobar
On April 15th I went to look for extra white semigloss 400 water base paint, a young girl named Diana was very rude and disrespectful, I was clear what I was looking for, she acted like I was dumb and didn't know what I was looking for, she was very rude, I have gone many times to Sherwin Williams and never had a bad experience, I hope the owner can read this and take care of the bad customer service
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March 2022 by Edward Valencia
Female manager was not helpful at all and showed zero interest. She was in her office and finally emerged after several minutes of me waiting at the counter. Based on reviews I see that others have had similar experiences. Disappointing.
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January 2022 by Yare D
Bad service, Diana is so rude, she has a bad attitude, I don't like this place
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November 2021 by Berenize Gusman
Love the paint quality & color selection. Good customer service.
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July 2021 by Christine Parsons
I had to drive to several locations to get semi gloss paint. This is ridiculous. I will start shopping at another paint store. This location did a good job
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June 2021 by Marco Hernandez
Dude name angel seem he was not having it..show attitude and messed up my order.
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May 2021 by Luis Luna
Exelent service..polite people
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March 2021 by Alice James
My experience at the Grand Prairie Sherman & Williams store was great. The sales associate was courteous and helpful. I definitely will purchase paint again at this location.
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March 2021 by MIREYA CASTILLO
I bought more than a thousand dollars worth of paint online. I did not hear back and after 5 days, I had to call to check on my order myself.I experienced TERRIBLE CUSTOMER SERVICE: A lady answered the phone and stated she had called and that I didn't answer. That is incorrect, I had 0 missed calls from sherwin williams store on my phone.Furthermore, the store should have contacted me by email since my online order prompted my email info and they stated they would contact me when my order is ready (this never happened).The lady working in this physical store answered the phone very rudely and hung up the phone on me!!I had to physically go to the store in person (Wed Feb 10th) to talk to her to see what was going on since she refused talk or explain to me over the phone. I tried calling back several times and she never picked it up..she was actively trying to avoid me.Overall, due to this experience with this specific representative, I will never buy anything else from your store and would never recommend your products to anyone. This store should provide better customer service training to their representatives! (she was working by herself and stated she was the manager!.. which is shocking!). I have already filled out the feedback form on website.
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October 2020 by Le’Quisa Smith
Today was not a good day usually Preston takes care of us with no hesitation, today the manager Hispanic lady was so rude and while she was talking to us she literally just walked away like really wow at that point we are walking out. Thank God for the other lady working today at least she was willing to try to fix the problem. Sorry I am disappointed but our company will no longer use Sherman Williams. Home Depot did take care of us three minutes later and we got our loyalty discount. Store is a good location and clean but the service from the management is horrible and that wasn’t my first time experiencing rudeness from her this week.
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October 2020 by Andrew Leun
The guy there was very helpful and got me the paint I needed mixed and in a bucket in 15 min. Plus he gave me a 10% discount!
