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November 2023 by David Dominguez
Horrible stuff. Bad service get accused of being bad customer when picking out glasses being told you cannot wear those. You will break them or you can't afford them
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October 2023 by Carlos A. González
Beware the individual sales people walking around!
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October 2023 by Esai S.
Worst customer service experience. Waited 2+ hours for a damaged retuned. Customer service failed to communicate properly to ensure item was replaced within a timely manner, Manager personally stated undamaged item would be presented upon return and would be ready in 1 hour. Upon return no item presented and told to keep waiting. Just asked for gift card refund cause they are incompetent and unable to communicate within a reasonable timeframe nor priorities needs within a reasonable timeframe.
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July 2023 by Jamal H.
Out of the mini Sam's clubs I've been to from Los Angeles Memphis York not Texas this is the worst one here in Grand prairie I mean their Cafe is poorly managed you have lines going all way through the cafe Court you have two people for your line that is taking the orders and doing a scan and go orders while making the preparing the food for the people making the walk-up orders. Then you have an older woman in the back who's making the pizza but because Yolanda is helping here in this department she's helping Yolanda I said I guess a supervisor a short woman that's in the picture having a gentleman with water I've been standing like 20 minutes I'll go up and ask her to ask her if you can get some help she says oh I have no one to help her. Excuse me! Have you not forgotten how you got to be a supervisor or team lead customer service if you have nobody you get back there yourself it doesn't take rocket science to look at someone's phone and say oh they're order number 20 look at the board number 20 and get their order and help out the team in the back but that's customer service again his poor management. I feel for Yolanda and the older woman back there cuz they don't get the support they should be getting from the leads then when the woman in the photo yeah I took the photo but I guess that's customer service for you at this Grand prairie Sam's like I said any other Sam's is great never had a problem management tenant customer service even if they competitors I shot at the name Costco but the customer service and attending up to their customers is there not at the Grand prairie Sam's club. Yolanda and the other one in the back should get a raise he's really sad I've never posted a review this badly before but I'm sorry I can't hold it so I'm not sorry but something sucks it sucks and this sucks it's not fair. Finally spoke to I guess the actual store manager Randy and it was very helpful listened and said he would have dressed it but also mentioned that they were having issues here and didn't have to get into it and I understood because I saw when I walked in but he understood why I was coming from and he agreed and he will address it and that's what I'm talking about customer service thank you Randy but as I told him I would not be coming back to this one because first impressions are the lasting impressions and with that woman walking through the line knowing there's a line seeing the line and then me asking if she could help and she's saying again oh I have no one and then walking away while being on the floor helping out cash registers is unacceptable but again Randy said he will address it so thank you Randy.
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July 2023 by Diane H.
I'm not sure what's going on with this Grand Prairie, Texas location, but the last few times that I've gone into this store, I've been unable to purchase certain items at the cafe. Today, they we're not making any pizza, so I bought four hot dogs and one of them felt like it just came out the refrigerator. There was no condiments and the fountain drink machine was putting out horrible drinks. I'm seriously thinking of getting a Costco card.
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July 2023 by Tracie R.
Maps Yelp Shopping Images News Books Videos Flights Finance All filters Feedback Tools Search Results Sam's Club 4.2(1.8K) ‧ $ Warehouse club ‧ Closed 634+ Overview Reviews Directory Photos Products Deals By owner About Main Results Reviews from the web 4.1/5Facebook · 147 votes Google review summary 4.2 (1,784) Reviews All app43 scan36 manager26 phone17 +6 Sort by Most relevant Newest Highest Lowest Tracie Raines Local Guide·122 reviews·77 photos just now NEW We received exceptional customer service at this location 7/8. We first went to the Mansfield location to purchase a pergola but they were sold out and referred us to the GP location. The lady at the service desk was very helpful. Regret we ... More Ali Al Taher Local Guide·229 reviews·487 photos 5 months ago Being a member at the club gave me so many advantages from free shipping to same day delivery to free tire service to so many other things a huge list wont be enough. I order a same day delivery on a weekly bases with perfect timing and you ... More Rodney Copenhaver 7 reviews·6 photos 2 months ago Paid for turbo tax was sold an empty box for 40 dollars. After 2 extra trips the store mamager cant or wont fiqure out how to resolve. Canceling my membership today. Zero stars. Plus they sold me ice when thy didn't have any. Then ... More Kelly Giessner 2 reviews 3 weeks ago NEW I went in today to pick up a very heavy wire shelf, asked for help getting it off the shelf and I was lucky enough to get Rodney to help me! Not only was he friendly, he offered to watch for me after checking out to help me load it in my ... More Indeed ' cmp ' re... Sam's Club Employee Reviews in Grand Prairie, TX Sam's club pharmacy in Grand Prairie is a very good place to work for. People there are very nice and friendly. Everything is highly organized and easy to find ... 3.4(24,904) Sam's Club ' club Grand Prairie Sam's Club Grand Prairie Sam's Club. No. 8269. Open until 8:00 pm. 2325 w. hwy. i 20 grand prairie, TX 75052. (972) 660-3405 · Get directions | Find other clubs. Facebook ' SamsClub... Sam's Club - Home 2325 W Interstate 20, Grand Prairie, TX 75052. Get Directions. 10,861 people checked in here. 4.1(147) BirdEye ' sams-... Sam's Club Optical Center Reviews, Ratings | Retail near 2325 I-20 ... 9 customer reviews of Sam's Club Optical Center. One of the best Retail business at 2325 I-20 Frontage Rd, Grand Prairie TX, 75052 United States. Glassdoor ' Salary Sam's Club Salaries in Grand Prairie, TX Feb 18, 2023 -- 22 salaries for 17 jobs at Sam's Club in Grand Prairie, TX. Salaries posted anonymously by Sam's Club employees in Grand Prairie, TX. Glassdoor ' Jobs Sam's Club Jobs in Grand Prairie (2023) 254 Sam's Club jobs in Grand Prairie, TX. Search job openings, see if they fit - company salaries, reviews, and more posted by Sam's Club employees. Yellow Pages ' mip Sam's Club - Grand Prairie, TX 75052 Get reviews, hours, directions, coupons and more for Sam's Club. Search for other Supermarkets & Super Stores on The Real Yellow Pages®. Transportation Breakdown Service Directory ' usa-tx ' s... Sam's Club #8269 (Grand Prairie, TX) We're Sam's Club #8269 located at 2325 W Hwy I 20 in Grand Prairie, TX. Call us at (972) 660-3405 or stop by and shop with us! Page Navigation Tracie Raines Local Guide·122 reviews·77 photos just now NEW We received exceptional customer service at this location 7/8. We first went to the Mansfield location to purchase a pergola but they were sold out and referred us to the GP location. The lady at the service desk was very helpful. Regret we didn't get her name. She introduced us to KeKe, a front line, green vest supervisor. She assisted us with this large purchase beginning to end. They both were eager to help - friendly, approachable, kind. We don't always get this level of service on a busy Saturday. Both ladies should be commended and the entire team should follow their example. Thank
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June 2023 by belair90210
I didn’t care for the ladies working there today March 31,2021 at 1:30 pm a Hispanic lady and an older white woman. They had a snobby attitude and I didn’t like the tone in which they spoke to me. I’ll take my business elsewhere. I also didn’t appreciate one of them yelling after me when I had already been standing there at the front desk for 5-10 minutes and she never said a word. So when I finally walked off she was started yelling after me in a very condescending tone if I needed help or what????Very unprofessional.
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March 2023 by Lisa A.
Lesley the "store manager" is extremely rude! The door person let us in right at closing for one item that we were going to scan and go with. Lesley stop me with my two grand children and said, "Girl you gotta go, we are closed!" This is not ok. Speaking to a customer in that manner is not ok. I walked to the front to speak to a "real" manager and she called security as if I was stealing. This behavior is by far embarrassing from a store manager. Sam's do better! Train your employees to speak to your customers respectfully. Especially when they call themselves a manager.
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December 2022 by Karla S.
Now that they have the self checkout "Scan and Go" option on the app, I shop here often.
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October 2022 by Sandra S.
This is for the automotive/tire department at I-20. I am not sure what is going on at this location, but I had 2 days worth of rude, condecending employees working in that department. I waited about 10 minutes at the counter with nobody acknowledging me, even though one guy saw me there. When he saw me he told me just to drive my car back to the garage. I did that, and the guy in the garage told me to go back and talk to the guy in the store. I went back in and ordered the tire- it was there the next day. I went in only to have NO employees working. There were a few upset customers that were there waiting. We all told the manager, she wasn't aware they were absent. When I came back the same rude guy was in the garage, and I remarked that oh they wee finally open. No apology, just the same horrible attitude. I got a refund from the front and went to Discount Tire. I've had good experiences at the Dallas location. Maybe I will try them the next time. Avoid this place.
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July 2022 by Rochelle H.
The manager Lesley refused to honor this price. She stated, "Oh we don't honor the Sam's Club app prices." We only honor what we post in the store." I repeated what she said and ask her if she thought that was a fair ethical practice. She replied, "yes."
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July 2022 by Emily G.
I recently purchased a membership here giving it a try since I had heard good reviews from friends . I don't really see a lot of employees on the floor to help out a new customer who doesn't know their way around . I am a recent shopper at Costco and have been comparing them a lot recently. The other upsetting thing was the food court HORRIBLE customer service!!! Was stunned to hear that Sams club does not do custom pizzas !! I didn't get her name but she shut me down so quick without any accommodation . I only purchased this membership for a year will probably not renew .
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June 2022 by Efrain R.
Sam's Club is one of the ways to soften the crazy inflation pains here in Dallas, TX. Is it the cheapest place to shop? No. Can you find some quality items cheaper than other places? Yes. It's all about what you need and where you can find it. It all depends on what you are looking for. Their sushi is one of the best I've ever had! Sure, the employees could be friendlier, but I can live with that.
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May 2022 by Kevin R.
Michael over at optical provided the greatest customer service that I have received to date at Sams Club! I mentioned how urgent I needed my contacts and he made sure I got them in time. Thanks again for your help Michael.
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April 2022 by Ruben C.
Long waits , no sense of urgency. Employees don't bother addressing customers I Will never come back to this location!
