-
July 2024 by Carrie DeLeon
After going to Quest Diagnostic for over a decade, I had mixed reactions due to the fact that I am a very hard stick and bruised easily. I seldom get a staff that can get my vein in 1 try. More often, I had to asked for another phlebotomist if the first person had missed it. There were occasions that it’ll take 3 tries and needless to say, my arms were badly bruised. I had some staff get impatient and indifferent when I stopped them after 1 try and request another staff to try. When this happened, I was left in the room and had to wait for 20-30 minutes before someone else showed up with a straight face. In the last year or so, I finally found a lady that was very nice, friendly and compassionate but most of all, she can get my vein quick and easy on the first stick. Her hand was so light and precise that I hardly feel the pinch or the sting of the needle. Her name is Scherelle at the Grand Prairie clinic inside Tum Thum. So now, I only let her attend to me and refused the other staff to draw my blood. Miss Scherelle is a wonderful and outstanding addition to Quest Diagnostics.
-
June 2024 by Jesus Diaz
Service was awesome fast and easy and the tech was very nicev
-
June 2024 by Juan Ortiz
Great environment, extremely friendly staff members.
-
June 2024 by Maribel Navarro
Francisco was very quick and very nice to all!!
-
June 2024 by Santa Tristan
Made me wait while she was in the phone…there was nobody but me at the time….
-
June 2024 by Danny Reynaga
Very clean and friendly.
-
June 2024 by achanti bruce
My tech was nice, personable and quick, and I'm always a hard stick (for blood work). I'm very appreciate of her patience with me and my mild anxiety
-
May 2024 by Maher Awadallah
The problem I had with location at 1001 Arbrook in Adlington TX, room 5 the lady was rude REFUSED TO TAKE MY BLOOD UNLESS I PAY EVEN I HAVE INSURANCE, She said you pay or no service so she forced me to leave, I asked her to bill me but she refused…. The appointment was on Monday at 3 PM
Basically she kicked me out, very disappointed
-
May 2024 by Patricia Harrington
The technician that assisted me was simply amazing and delivered impeccable customer service
-
May 2024 by Vincent Cross
Professional worker's, clean and on time.
-
May 2024 by Gerardo Simion
Update: Ms Scherell eventually took care of me and she was very nice and sweet. The other Young lady still needs more training. I still think the check in tablet should NOT offer you an an appointment if you click that you walked in. Or have staff that is not busy offer help instead of waiting for people to ask for it. I cab handle a tablet, but if the system is broken, I can't help there.
This place is ridiculous.
I walked in, lady looks at me, doesn't even say hello. Sees me on the checking kiosk but offers no help. Next availability is 10:30am, I choose the next availability and I seat down. Older couple after me comes in, they don't speak English so one of the ladies get help signing in. Next thing they call them and are helped.
I ask what's going on and they say that I did it wrong and they can't help me.
Ridiculous... you better speak other language other than English to get help here
-
May 2024 by Emzy Willrich
Very professional and efficient.
-
May 2024 by Stefani Wilcox
Always a joy to visit. Clean, workers are always busy, but not so busy they can't help.
-
May 2024 by Barbara Ferguson
I want to give Ms Schrelle a big Thank you for her work the day I was in She did a very professional job and helped me even though I didn't have appointment Very quick and efficient Fantastic job and Thank you Ms Schrelle
-
April 2024 by Gloria Wood
Scherelle is wonderful. She is professional, efficient, and very pleasant.
