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October 2024 by J. Shipp
I been a loyal customer of This store but NO MORE. Beware!!! do not place orders here at this location! I did not receive the merchandise when I call to ask about it they said that's between me and the Carrier!!! So I would think they would send me the merchandise I ordered again but I was told I had to pay again!!! Terrible Customer Service! They are absolutely nothing like it used to be, I want be going back.
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September 2024 by Yung Sarg
Nae was outstanding!!! Very knowledgeable and help me sign up for membership
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June 2024 by Aftab Zaveri
Very disappointing.. visited store today.. lady over the bill counter was not very welcoming.. she made error on my bill culd nt even type my name on bill.. still did not received my bill over mail..
I wish culd hv gone to allen outlet instead
Poor customer service
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March 2024 by Skye Campos
Pathetic customer service
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March 2024 by Neyx
Service not helpful. Especially the tall dark skin guy has an attitude problem. Very rude. Polo, please do better on the customer service ??
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March 2024 by Gary Golden
Same prices as at the mall, don't go there looking for drastic price reductions. Super nice store as far as appearance. Staff was friendly as well.
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March 2024 by Mr Nick
Service not helpful. Especially the tall dark skin guy has an attitude problem. Very rude. Polo, please do better on the customer service ??
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February 2024 by Verlin Judie
Website says they open at 10.....nope!
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February 2024 by Sarai Santana
Excellent prices and very friendly staff!
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January 2024 by Anthony Ford
One of my favorite stores
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December 2023 by Jessica Posada
Please add a kids section!!!!!
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December 2023 by Justin P.
Shop with Justin he had a great taste in helping and provided great service. He helped with finding all sizes as best he could and recommend what to look for if you're shopping with an budget.
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November 2023 by Quintius Smith
Good afternoon,I would first like to say that I'm an avid Polo wearer and have been since I was a kid. My entire closet is full of Polo attire. With the cold months looming, I figured I would purchase clothing from the outlet store in Grand Prairie to be prepared for the Fall and Winter seasons. I drove an hour to get to the store and found some great gear per usual. But to my dismay the cashier left the markers on my clothing. I will admit that the buzzer went off when I left the store but it also went off when I walked in along with several other people so I didn't think anything of it. My problem is, I called and the individual that answered the phone made it seem like it was no big deal for me to drive back to the store. Today was literally my only off day and I would've preferred to relax and enjoy myself versus spending two hours of my day on the road smh. Upon leaving after driving to the store I called and asked to speak with a manager and the individual that picked up told me he was a manager. I told Chris what happened and he instantly stated the next time you come I can give you 20% off of your next purchase. My issue was never receiving a discount, I only wanted someone to address removing markers off of the clothing when it's purchased moving forward or even receiving an apology for the wasted time and gas that I spent without warrant. This experience doesn't change my love for Polo as a brand but I do have a bad taste in my mouth when it comes to the customer service I received and the employees that Polo as a company hired.
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November 2023 by Quintius S.
Good afternoon, I would first like to say that I'm an avid Polo wearer and have been since I was a kid. My entire closet is full of Polo attire. With the cold months looming, I figured I would purchase clothing from the outlet store in Grand Prairie to be prepared for the Fall and Winter seasons. I drove an hour to get to the store and found some great gear per usual. But to my dismay the cashier left the markers on my clothing. I will admit that the buzzer went off when I left the store but it also went off when I walked in along with several other people so I didn't think anything of it. My problem is, I called and the individual who answered the phone made it seem like it was no big deal for me to drive back to the store. Today is literally my only off day and I would've preferred to relax and enjoy myself versus spending two hours of my day on the road smh. Upon leaving after driving to the store I called and asked to speak with a manager and the individual that picked up told me he was a manager. I told Chris what happened and he instantly stated the next time you come I can give you 20% off of your next purchase. My issue was never receiving a discount, I only wanted someone to address removing markers off of the clothing when it's purchased moving forward or even receiving an apology for the wasted time and gas that I spent without warrant. This experience doesn't change my love for Polo as a brand but I do have a bad taste in my mouth when it comes to the customer service I received and the employees that Polo as a company hired.
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November 2023 by Classic Googler
Pretty well-organized, but not impeccable.
