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January 2024 by Johnny H.
my name is johnny w. hobelman, my customer i/d is 169349 i have a merits vision super p327- i purchased in 2020 -paul was the salesperson i have requested the right armrest, mine is damaged. it is 14" long, 2.5" wide, screw holes are 9 3/8" apart (center to center). i've tried on multiple occasions to receive any response to my "messaging request", "telephone request", "verbal requst" i cannot buy this product, directly from merits, i can only buy merits products from a licensed dealer. metrocare home medical eqp.has a chance to profit from sales of all equipment, parts, labor. but they have a chokehold, that is customer relations for new, recurring sales of all products they offer because of people not interested in your company. i will never purchase another of any thing you hae to sell. (remember it's sales and service) i will now proceed to calling you out on facebook, x, adds in newspapers, word of mouth.
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September 2023 by Jack Swinehart
The last day that I was in the hospital a person (I presumed was from the company) came in with a walker, unwrapped it and set it up. I told her that I really did not it and wanted to buy one from Amazon. I said that I did not think it was of good quality or appearance. Her response was that it had been ordered and why would I want to buy one when this one was free."Just need you to sign these papers".Today I received a bill. When I called, the person who answered talked fast, seemingly to prevent me from having questions or comments. She cut me off in mid-sentence and continued to repeat what seemed to be.a memorized script. She said that I had signed forms that consented to financial responsibility, that my insurance was not in network, thus I was responsible for the entire amount. When I tried again to explain that the only reason I signed anything was that the representative said that it was free, she again cut me off, saying that they had the forms with my signature on them and why would I sign them if I had not understood and accepted responsibility. When I tried to explain, I again was only able to say a few words before she cut me off to repeat, in a very condescending and loud voice, that it was my fault, and if I didn't want the product I could bring it back, and she would be at the front desk, seemingly indicating that she wanted a confrontation and would give me more trouble. Boy do I wish that I had declined this "free" walker and gone on Amazon as I had intended to do.Confrontational argumentative, rude, condescending, are only a few of the words that come to mind to describe this experience.
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January 2023 by Ann Ann
Horrible experience. The staff needs education in clinical empathy and also needs to practice empathy as a Home medical equipment company. They do not follow up on any submitted claims neither do they follow up with the patient. A patient waited one year for an electric wheel chair and still did not get it yet. In the end, we knew, it was time to move on to a different medical supply company. I know you guys don't need us but we have decided not to ever use your company ever again.
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July 2022 by kay r
I called this company to see if they could get me information and the lady that answered the phone was RUDE AND THIS COMPANY I WOULD NOT NOT ADVISED NO ONE TO USE THIS COMPANY AT ALL
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June 2022 by Cathy ONeal
MetroCare has been awful to deal with!! They provided 3 pieces of equipment that are all poorly fitted! And refuse to come out and service them because CRS funding will not cover the costs to repair.
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May 2022 by Bruce Russell
Very pleasant when talked with a gentleman named Lance he was very polite and helpful with the needs of my mother and father , when asked about walkers he offered several stills trying to meet her exact needs and comfortability, thank you.
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May 2022 by Darla La Ann Tate-Cortez
I’m proud to be a part of this amazing compassionate company! Reading some of these bad reviews truly hurts my heart because I know the hard work that is going on behind the scenes. There is a simple reason why MetroCare has been in business for over 35 years. It is because we truly care about the human aspect of this business. It is not easy being the “middle man” between dealing with so many different insurance
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September 2021 by Gabriela Lavoy
Very poor service, my patients wait weeks and months before this company decides to give them the adequate supplies and or wheelchair , beds that they need. Poor customer service.
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September 2021 by Miralva De Alva
If I could give 0 stars I would. Needed an oxygen tank for today, I was told that if I call over the wknd, it would be delivered today. Joy calls me back and sus No, our answering service guess not do thst... well fussy they never days they were the answering service, then the act like they are entering the order and say our on call person will call you. Just disbelief, this compost us supposed the be caring? Yeah righ6
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September 2021 by J Hernández Hernández
Pésimo servicio. Incapaces de reparar una cama que entregaron recientemente. La persona que vino a reparar dio argumentos ilógicos que ofenden la inteligencia de una persona promedio. Absolutamente piensen en otro proveedor,
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October 2020 by Josh Nold
As I good Christian man, I try to have patience. I try to always give people the benefit of the doubt. But if you work in the medical field it behooves you to know and understand the products and people you work with, these people know neither. I've called not once, but thrice and gotten conflicting information about their rules and regulatory practices each and every time. It is not illegal in the state of Texas to buy a nasal cannula without a prescription. My grandmother almost died from asphyxiation and would've if we'd used these imbeciles. Dont bother even calling them for information it will be wrong. Take your business elsewhere.
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July 2020 by Kevin K.
I would not advise using this company for any medical supplies. They are slow to fill your orders and their billing practices are suspect. They say they check with your insurance company to find out how much you owe before you get your supplies. This is what has been done in the past, then they will hit you up with some unexpected charges. The facility does not look very professional and i only used them because that is who my doctor sent me to. The people acted like they dont care and it was just a job to them. I had to switch to another supplier for my CPAP supplies and they are more professional and send them out with out any issues. I know how much everything cost up front and what i will be getting unlike Metrocare. I would avoid them at all costs. I told my sleep doctor and my PCP about the problems and they have said they will stop using them because I was not the only one to have problems.
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July 2020 by chris reid
Thank you so much for the prompt and considerate service provided by all of your staff members. Today Mr. Retcofscy contacted the supplier and personally ordered a couple of replacement parts for me. Not only did he do that, he provided me with loaner equipment I could use in the meantime. My mother’s lift chair is an answer to prayer, and so is your staff!
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July 2020 by Kelly Baumgardner
I am reading the reviews and can see that the issues with communication at Metrocare have not been resolved. We are currently waiting for the delivery of a wheelchair and walker. The order was placed last week by our care manager at the hospital. My husband has Guillain Barre Syndrome and we can’t leave without the equipment. The care manager says that the equipment is usually dropped off the day before a discharge date. Days ago, my husband and I were called by a representative of Metrocare, Lisandra. I returned the call and left a message but never heard back from her, perhaps because she confirmed the date with my husband. I called Metrocare this morning and customer service forwarded me to the warehouse. The warehouse representative said the delivery was on the way but he couldn’t say if we are the first delivery. He was not helpful and asked if I am “going to continue arguing”. I clarified that a phone call to the care manager would have helped with our expectations for delivery. The customer service person (actually a billing person helping out) said someone had a death in the family which left them understaffed. I acknowledged that this is sad and cannot be predicted but, Again, a phone call to someone would have helped. As we wait, my husband was able to reach Lisandra who is currently transferring us to the route driver but did not take responsibility for her lack of communication with us or the hospital. Very poor customer service.
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February 2020 by Saivaz Jiwa
The company is a rip off and the staff is very rude. They take money both ways from your insurance company and from the patient . You can buy the same equipment from Walmart, Amazon 1/3 of the price and it’s yours not rental . People out there research before you buy anything from Metro-care
