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June 2024 by Desi Van Dam
I was helping a co-worker with some issues he was having getting a policy canceled on a home he hasn't owned in a few years, we were getting nowhere calling directly to Farmers customer service, we submitted everything they needed a few times and still could not get a resolution. I reached out to this local office (this is where the policy originated) & Crystal answered the call, within a few hours she was able to get it resolved the best she could and provide us with information to take care of the rest ourselves. Her customer service exceeded my expectations! Thank you Crystal!
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April 2024 by iselachelash
They send me to collection for a mistake this is bad for my record.
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April 2024 by alwaysgh2
Beautiful office. Friendly staff
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March 2024 by Janett Avila
They are horrible, I have had home auto and business insurances with them.I have being having to move them. everything goes well when you get a new type policy with them but after that they do not answer calls and when they do they tell you they will look into it and will give you a call back, but you will not hear back from them. The same goes with emails.
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March 2024 by Nancy Ggg
Excellent service Everything The staff is very friendly and they insured my house and my cars at a good price Thank you Judith Lopez ☺️
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February 2024 by Alicia Brewster
I have had a terrible experience with this Farmers branch for over a year now. We have home and auto. They NEVER answer or return calls!!For some inexplicable reason their system will keep sending refunds then sending bills. They will bill my escrow, then refund again, then we pay them directly, they bill the escrow again, then refund that. I had a very extensive conversation back in July 23 to sort this out, and was told yes, we are all square - we can see you paid out of pocket and we will apply that to the current policy only to start receiving threats to cancel the policy due to non payment in Feb 24. I was told by an agent from the 1-800 number that she can see an employee at this branch open end my account in January and requested to cancel. It makes no sense whatsoever. We are paid up and should be covered until July 24. I can’t reach anyone to discuss. If you like to be able to reach out to your agent when you need to I would steer clear of this branch!!
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February 2024 by Aline Escarcega
They say they know a lot and you have to fix everything for them ? we moved from another one because it was so close and it turned out worse ? I don't recommend it at all!!!! ?
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November 2023 by Eva S
There is no woman who answers the phone, so unprofessional and very bad service. I am softening up for questions with my agent about my policy and she told me that if I wanted to talk about my personal life, she left me on the phone for like 10 minutes on hold without No response from the ordinary receptionist, very bad service with them ??????
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November 2023 by Natalie Lyon
I had an amazing experience learning from this team about life insurance. Not only do they genuinely care about their clients and ensuring they have the best coverage, but they also go above and beyond to support and mentor other agents, helping them excel and grow. The generosity and dedication within this office is truly remarkable. If you're in need of insurance or looking to work with professionals who prioritize their clients and helping to give back to others this is the place to go. Highly recommend them!
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August 2023 by Roberto Langlois
I made the mistake of insuring my cars with farmers, the policy is quite limited and in the third month it increased by $80 without any explanation, I called customer service they said they would call me back and it never happened, so I decided to cancel my policy.
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August 2023 by Nayely J Maradiaga
Love the service the lady jessica was so nice really helpful
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May 2023 by Bill Kim
Friendly and knowledgeable service. Insurance sucks but these guys help.
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April 2023 by Marco Sandoval
Thank you very much for serving Asus customers very well
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March 2023 by Art Mora
The best place to get car insurance.
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March 2023 by Berenice V.
I have had such an easy and money SAVING! experience with this office. I don't know if I will ever not have my policies with them. I was definitely over paying for insurance and they have looked for every discount they can possibly find for me.
