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July 2024 by A J
A word of caution for everyone who visits any sort of professional establishment--carefully inspect your vehicle after you receive it. Unfortunately just because Discount Tire is a professional tire company, do not expect them to do a perfect job and care about your vehicle as you do.
I took my toyota van here two weeks ago. I got two new tires replaced. We were moving states, almost 1200 miles away and I wanted to get this taken care of. A few weeks after leaving there, a relative noted that there were studs and lug nuts missing on both wheels that had the tires replaced. I took my van to a outside mechanic because I was being delayed for my important interstate move. This mechanic said that I should take my van back to discount tire because they should have told me before taking off the wheel studs and lug nuts. He also said my new tires were not balanced!
I proceeded to delay my trip and went to discount tire the next day. They quickly admitted guilt and balanced my tires. They also gave me a voucher for Christian Brothers to fix my studs and lug nuts on the tires they had worked on. Already delayed 12 hours for our move, I proceeded to go to Christian Brothers. There, another 6 hours were spent waiting for my van to be serviced! All in all this was a very disappointing experience. My entire family has been visiting this establishment for years. Would not recommend further.
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June 2024 by Tin Doan
I visited on April 12 because I had a nail in my tire. After removing the tire from my car, the salesperson told me it was not fixable due to a manufacturing defect in the sidewall. I mentioned that my tires were new and only seven months old, and asked if I could get a warranty replacement. He said the manufacturer wouldn't care and suggested I buy new tires. I decided to contact the manufacturer myself and asked if they could put air in the tire so I could drive home, but he said it wasn't possible due to safety concerns.
The next day, I took my car to a different store. They patched the tire and said it was perfectly fine. I inspected all my tires and found they had the same sidewall condition. I've been driving for two months since then with no issues. Many people I know have said that Discount Tire is more interested in making money than helping customers, and I didn't believe it until it happened to me. After years of being a loyal customer and recommending them to family and friends, I will never step foot in this store again.
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June 2024 by Tanya Beltran
Worst place ever!!! They don’t guarantee your warranty!!! Worst service ever, never coming back
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June 2024 by Eluis Chacon
I went to the store for balancing and rotating the tires, it turned out that it had the two rear sensors that were damaged and the manager outside said they could check it and change it and they did it, very satisfied with the service I give this store five starsp
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June 2024 by Shane Newby
Great customer service and replaced all four tires very quickly
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June 2024 by Luis Perez
Made me wait 4 hours just to test fit a wheel
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June 2024 by Abraham Vega
To slow , I waited over 2 hrs for tires , a whole day wasted f9r 2 tires
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May 2024 by Jim Sanders
Good service and competitive prices
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April 2024 by Robert Wilson
The staff at this store is absolutely awesome!!! I pulled in with a bad tire at 5:35. I bought two new tires and by 6:15 I was heading home. Mind you I was only one of probably 6 or so that came in when I did. They had vehicles coming and going while I was there waiting.
If you want great, friendly customer service, you need to come here. I've been a Discount Tire customer for over 20 years and never had a bad experience. This store raised the bar more because it was perfect!!
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April 2024 by Vickie Jones
Took tire from riding mower to them. Christian was very helpful and polite. He got the tire and fixed it right then.
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April 2024 by Ron Harris
I ordered tires Monday, they arrived today,as scheduled. Jonathan gave me a call to let me know they had arrived and that they had time to install them now, instead of waiting until my appointment tomorrow. Ten minutes later I was at their store. Fifteen minutes later I had tires mounted and balanced. Can't beat that. Fast, friendly, good prices and quick service.
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April 2024 by Shawn Holland
Didn’t need much. Just tire taking off rim so i could fix cracked rim. Christian took wheel and took tire off himself and brought right back out to my truck.. awesome customer service right there!! Thank you sir!!
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April 2024 by R F
I walked in without an appointment 13 minutes before closing out of emergency and they put me on the list and got my truck back on the road quickly. Thanks again
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March 2024 by A A
We have been loyal customers to this location. They do not treat their customers well. They are full of lies and show no compassion, especially when they miscommunicate to their customers. They need to be trained on what customer service looks like, especially their so-called managers they have. Their managers are HORRIBLE! Lastly, they need to take accountability for their actions. We will not be returning to this location and I will be taking my complaint higher.
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March 2024 by Ozlando
It’s sad what this place has become. You can see my old review below but it’s not the same guys anymore. Night and day. I’ve worked my way up to 32 trucks in my company. I buy a ton of tires here and they just lost my business. It’s not even about money. It’s the the customer care. First guy told me the tires I was replacing were in the green and they’d give me something for them. The guy I booked with told him no just because he didn’t want to deal with it. Then he changed his story. I’ll go elsewhere even if I pay more.
Previous below
I buy a lot of tires. Always come here. These guys are fast and do a good job. Have to many bad experiences with others. I’ve had everything from them not tightening the lug nuts to making me come in and not having the correct tires. All around good service and best pricing.
