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November 2023 by David Lopez
Great service and help. Erick was great and patient with us. Explained everything we needed to know. Will definitely buy there again. Great products and prices.
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November 2023 by Kevin Voigt
Went in to trade in the Hybrid Tempurpedic mattress we purchased in early September for the Soft Tempurpedic mattress. The manager, Erik, would not do an even trade, and wanted to charge us an extra $300.00 for the new mattress. Erik did not offer any positive solutions, so we are returning the Tempurpedic Hybrid mattress, and Eric is charging us $200 for pick up and restocking fee. We do not recommend Mattress Firm or Tempurpedic mattresses. Find a solution based business who values their customers. They don't appear to value your business here in Granbury.
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November 2023 by Greg Bridges
The guys working there were great helping me, pick a great mattress. Great guys to work with wish MattressFirm work care enough about there employees and replace old out date equipment so it didn't take so long to pay, but we know the chances of that happen is like get a big raise at work.
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November 2023 by Carri Tuggle
Super nice man working there! Knowledgeable and helped me figure out what I needed! Erik I think was his name! We bought an expensive bed with pillows there a couple years ago! I went in to get a pillow I somehow misplaced prob my college boy took it! Anyways when I explained the feeling, design and such he knew right away! To confirm this, he went to computer to see if we were still in system and found it! Ans he was correct about the type of pillow! We chatted about we may need to buy another bed soon for when our son comes home to visit
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October 2023 by Kelly A. Bass
I was very satisfied with the service I received today.The sales representative-Spencer, was very efficient, friendly, helpful,courteous@ not pushy! I told him what I was wanting to purchase.I was in@out of there within 20 minutes! I got what I went to get!! I highly recommend shopping at Mattress Firm!
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August 2023 by Janet McClain
David provided the best deal and customer service!! So much that my sister is moving up her timeframe for replacing her bed. He is both professional and knowledgeable about the various options. He was patient as we looked at multiple brands. I highly recommend that if you are even thinking about buying a bed you go see David.
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August 2023 by Scharlene Fralin
David Jones was a very attentive salesman. He worked to get the deal I had been quoted on Stern’s and Foster. The problem i had was with the application. I just traded up mu iPhone 7 to a iPhone 13 and made a few mistakes on the application. I think it would have been better if Mr.Jonas filled it out so I could get the 2 year no financing. That way I would have bought the recliner base as well. My credit score as of today is 820 so there was no reason for not getting the 2 year interest free financing. Hope the delivery goes well. But my conference is not high at this time.Scharlene Fralin4425 Logan CircleGranbury,Texas 76049
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August 2023 by Caden Sheppard
David was outstanding and the service was fantastic.Was in and out in minutes with a brand new mattress shipped to my home.Definitely professional and well ran business I will definitely being coming back to in the future.
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August 2023 by DAVID LANKFORD
Needed to return a mattress that I was not satisfied with and find one to replace it and I am extremely satisfied with the service I got at the Granbury location. Erik was very helpful and knowledgeable.
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July 2023 by LeahNicole1982
Quick efficient service. Joseph really helped me pick the best bed for my needs! Would recommend him to anyone!
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July 2023 by Gabby M.
Joseph, was absolutely brilliant, in helping me find my new bed!He was very patient and kind and used the MattressMatcher to help me find my perfect Mattress. I am so happy with the services I received, will definitely recommend and return!
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July 2023 by Diana Defibaugh
David and Eric both were so helpful, honest and kind. I saw Eric deal with a difficult situation in a very professional manner. I am so glad I went to the Granbury store. I recommend Mattress firm as they have great products, stand up to their ads and promises.
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June 2023 by Natalie Hoke
Highly recommend! We a little trouble with the bed we bought (faulty bed) and they were so helpful and made it right immediately! Manufacturing is not under their control but customer service is and they’re definitely upholding their end!!! Everyone we talked to was great, but Erik was our fav!
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June 2023 by Elizabeth Hicks
David Hames is wonderful. Very helpful and understanding of our needs. He offered suggestions but did not pressure us at all. Great experience overall.
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May 2023 by Jeff McCall
We found Erik very knowledgeable, professional and helpful . Mattress Firm had the mattress we were looking for which was a bit of a surprise given it was released just two days earlier.
