Kroger Marketplace is a one-stop shop for thousands of quality food and household products. Reviews note it can be one of the nicest and most organized locations, with a great meat market and a bakery capable of creating absolutely gorgeous, pretty cupcakes that receive high praise. A specific employee is highlighted as an asset who makes a positive impact, making the store top notch for some customers. However, experiences with customer service and store conditions vary. Some customers report disappointment, describing cashiers with unkind body language and tone, and a lack of help at busy times. The store can be pure chaos, especially in the evening with only self-checkouts open and a single overwhelmed attendant. On other visits, the store itself needed attention, with items just thrown on shelves, suggesting potential problems with staffing. Some customers express they will not return during evening hours.
Friendly staff and the products needed are available 95% of the time
June 2025
I’m a big fan of Kroger, I always have a great experience there. I would like to shout out to your deli dept. I put in sandwich tray orders frequently and everyone always is polite, professional, and friendly. Today Heather was above and beyond customer oriented. Kudos Heather!
May 2025
Truly appreciate Kroger's support of the community including Mission Granbury
