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“Highly recommended. Great staff. Got a key made that Lowes, Home Depot and WALMART couldn't do. Forgo the big box stores and support locals. Picked up a cool whirlie gig too.”
“I've shopped at TSC in Granbury for years. Most often the employees are helpful and knowledgeable. Every once in a while there would be new employees, and my experiences weren't what I'd become accustomed to. Do I get special treatment? No, but I do get help when needed. Some of the reviews are very critical of TSC itself, when maybe their hiring practices need to be a tad more stringent on persons who really want to, or need to, work in the retail world, but also realize their actions reflect completely on the company. Overall, I am happy with TSC, but do hope they continue to keep abreast of current complaints and find solutions. If I find any issues, positive or negative, I try to relay it to the in-charge person immediately. Reviews do work, both for negative and positive. So the Granbury TSC is on the positive side for me. I also know generally what day(s) delivery trucks arrive which helps me tremendously on feed etc. Try not to go on the weekends, or call first. I've used their delivery system as well, and no problems.”
“We’ve had such a great experience working with Rick’s Hardware! Even at our first appointment, we felt so welcomed and everything was very neatly organized making a possible, overwhelming experience, simple and quick. We worked directly with the Manager, Ken, who is so intelligent and professional. All of our questions were quickly answered and I’d highly recommend Rick’s Hardware and use them again for future project.”
“I wasn't apart of the conversation, but Flooring Specialist Leslie Deluna handled an uncooperative, out of line, unreasonable customer with kindness and calmness.
Her patience was outstanding.
I believe the customer walked away with a much better disposition.”
“Spring time garden plants and flowers. It's always crazy busy. I wish that they had a better space for vegetable plants. It was very small, and generally, only a person could walk in the narrow aisle ways. Not really enough room to squat down to look at the plants on the lower level. I'm not sure what happened since last year but I wish the layout was better. Not even room to take a shopping cart with you this year.”
“The place is organized, but navigation wise, it's not the greatest. Is there really a great way to organize the vastly different stuff they have though? Not really. They did their best with their materials, and there are eager and helpful associates ready for you if you need help looking for something. Typically, things appear where you'd expect to find them department wise and honestly, I'm never worried about making a quick in and out trip there. They have groups dedicated to paint, lumber, and appliances. All awesome groups. Overall, a good experience. I wish the signs for the aisles were further out from the aisle as they aren't easy to see, and thus makes navigating take longer.”
“Pro-desk goes above and beyond the call of duty, work with you until all of your questions are answered. They do not rush or make you feel you are another sell for their notch on the belt. The two associates I talked to in the flooring department, were full of knowledge as far as their departmental products go. You could tell they are more on the seasoned side of sales as well as customer service.”
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“We have always felt welcomed by a greeting immediately upon entering the store and professionally assisted by the staff in locating an item. They go above and beyond in providing customer service. An outstanding store!”