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February 2024 by lilrusty
Excellent! Rochelle and her coworkers always go above and beyond. I Very much appreciate them.
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November 2023 by Jim C.
Mrs. Rochelle has always been very professional and pleasant every time I have been to the post office. I have read the reviews that are negative about this office and cannot believe to what point these people had to go to get to such a negative attitude. It seems these people were so pleasant and I'm sure they had a great attitude and could not have had anything to do with the response that they are now reporting. Rochelle would not just call law enforcement on someone that came into the post office to conduct business. They appear to be the type of person who isn't happy unless everyone around them is unhappy. Shame on you.
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June 2023 by James Williamson
I want to say that the staff of the Goodrich USPS has gone above an beyond in their customer service and performance in mail delivery. Any issues I had were either by unforeseeable and honest mistakes, outside sources or by my own misunderstandings. I personally have had no issues with the staff here. They know their job well and are helpful in all situations. I'll give my review based on the over all experience; and that has been a very good one! Thank you Ms. R! You've been great!!
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October 2022 by Ahide Reyes
Location is great but needs customer service improvement.
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January 2022 by C. B.
I've had issues with my mail being delivered for over a year. The driver doesn't notify you that you have certified mail, she just puts the slip in the mailbox and drives off (which I've verified through consumer affairs is not by policy).My other issue is with Postmaster Rochelle. She refused to take my complaint on the driver, she refused to identify, she refused to let me see or give me a copy of the policy, and she refused to give me contact info for a superior public official.After refusing to help me, she called the police on me for asking questions. I have since changed my address for fear of retaliation. This post office is garbage, they will call the police to intimidate you when you want information.Wish I could give less than 1 star for this business choosing to violate my rights and threatening me with police.For shame Postmaster Rochelle Zeno.
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May 2021 by Cullen B.
I've had issues with my mail being delivered for over a year. The driver doesn't notify you that you have certified mail, she just puts the slip in the mailbox and drives off (which I've verified through consumer affairs is not by policy).My other issue is with Postmaster Rochelle. She refused to take my complaint on the driver, she refused to identify, she refused to let me see or give me a copy of the policy, and she refused to give me contact info for a superior public official.After refusing to help me, she called the police on me for asking questions. I have since changed my address for fear of retaliation. This post office is garbage, they will call the police to intimidate you when you want information.Wish I could give less than 1 star for this business choosing to violate my rights and threatening me with police.For shame Postmaster Rochelle Zeno.
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January 2021 by Pricilla P Burks
Woman very rude!
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May 2020 by Melissa Johnson
The postmaster is so very nice. She is very professional.
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November 2019 by marian smart
Rochelle always goes above and beyond for me and my husband, Billy.
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March 2019 by Jerry Wager
April Antley is the most awesome mail carrier in Goodrich, TX !!!
