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“It was a very good experience very friendly pleasant explain everything that I need to know and made sure that I walked out with a smile very very nice person she needs that she needs to raise”
“I've had a wonderful experience thanks to Christina. She provided the best customer service I could ask for. Specifically, she was a huge help when [I was unsure of the size / needed advice on packing / had a problem with my lock]. She was patient, friendly, and went above and beyond to make sure I was taken care of. Excellent employee!”
“Amanda was suuupperrrr sweet and informative !! But the service was quick yet she took her time explaining everything , definitely wish I would’ve came here before going to U-Haul. I was having the worst day and experience but she helped me get everything taken care of and brightened my mood!”
“Weird but decent experience overall.
Weird because midweek *Thursday* no live agent on the property for Q&A. However, despite the key access sensors not working to its peak ... both the main gate and the lockers sliding doors the property is well taken care of and organized.”
“I was very pleased. Customer service was awesome and I wanna give a special shout out to Mr. Elton. He helped me in a timely manner and everything went smoothly. Thank you guys so much. I will definitely recommend you to others , five stars.”
“The space is very clean welcoming friendly with a very courteous staff. Always greet customers with a smile better than other storages I've been to.
NECHELLE AND SHERRI WERE AWESOME AS SOON AS I WALKED IN I WAS GREETED WITH A SMILE. THEY SHOWED NO HESITANT TO HELP ME SND PROVIDED THE BEST DEAL I COULD'VE ASKED FOR. THEY WERE KIND AND POLITE SHOWING THAT GREAT SOUTHERN HOSPITALITY WE ALL ❤️ ? ?”
“Being raised an Army brat, I've led a more nomadic life than most, even after adulthood. All of which is to say, I've moved a lot and dealt with more than my fair share of moving and storage facilities and their employees. When I tell you that Jo is one of the nicest, most memorable persons I've ever had the pleasure of dealing with, I don't say it lightly. And that's not taking anything away from Gina, who's always been a pleasure to talk to as well. If I ever need storage again in the area, I won't even consider anyone else!”
“The onsite staff made our experience with Extra Storage an absolutely amazing experience! They were extremely present and responsive. Very knowledgeable and professional. They really treated us well. Hate to be leaving but we moved and no longer need the storage. Thank you all for the great service and support.”
“Ms. Beverly was the best!! As friendly/humble as they come, answered any and all questions I had to ask. Felt very welcomed from the second I met her.
Highly recommend this storage unit for anyone in the area, she provides the best service!”
“A Five-Star First Impression — All Thanks to Bobby and Ms. Gina!
From the very first phone call, my experience with Extra Space Storage has been nothing short of exceptional. I had the absolute pleasure of speaking with Bobby, who was not only knowledgeable and helpful but also incredibly personable. He listened intently as I shared the details of my storage needs (probably oversharing a bit, to be honest!), and he responded with both professionalism and warmth. He patiently answered all my questions and helped me narrow down the perfect unit size based on my situation.
What really stood out was how natural and human the interaction felt — Bobby shared relatable bits of his own life, making the conversation feel more like catching up with a friend than a customer service call. By the end of our conversation, I didn’t feel the need to look anywhere else — Bobby was the reason I chose Extra Space Storage without hesitation. I even asked to leave feedback right away because service like his deserves to be recognized.
And it didn’t stop there.
Moments after our call ended, I received a follow-up call from Ms. Gina, the on-site manager at my storage location. She greeted me with such warmth and hospitality, walking me through the facility’s hours, accessibility, and what to expect. Her kindness and genuine care made me feel like my belongings would be safe and well looked after — almost like they were being stored under the care of family.
While I haven’t officially moved in yet, I already feel confident and grateful knowing that my items will be in such good hands. Thank you, Bobby and Ms. Gina, for turning what could have been a stressful process into a smooth, reassuring, and even uplifting experience.
Highly recommend!”
“Very professional, Treat everyone as if they’re family members and give you step by step on what is and what not and take time to help you out to make your visit a remarkable experience.. Ms. Maresha ( Assistant Manager) is so sweet and out going..”
“I had an amazing experience with Kyndell T. at Public Storage! His customer service was outstanding—he went above and beyond to make sure all my needs were taken care of. He was professional, attentive, and made the whole process smooth and stress-free. It’s not often you come across someone who genuinely cares about helping customers, but Kyndell definitely does. I truly appreciate his effort and highly recommend working with him if you need storage.”
“I have rented from another company when we moved yrs ago from St Paul Mn but THIS Sammy in Lancaster off hwy 35 was far beyond EXCELLENT. Not only was he very informative but also VERY Polite and I’m 75 yrs old so that was VERY IMPORTANT…I manage a doctors ofc so I am tech savvy but he explained in detail without being degrading to someone who is NOT! Look forward to seeing you around AAG
inside JOKE”
“We were having some issues with our two storage units and Ashlynn helped resolve that issue. She then found an available larger unit and processed the transfer paperwork, which was wonderful because it's the size we originally wanted back in 2022 (with the previous owners). Now we will only have to access one unit! Communication was great, and she was thorough, patient and nice! The world needs more NICE people. Thanks Ashlynn!!”
“Jesse does an excellent job in customer service, In very great skills, he always come with a speedy response with any questions you have are to solve any problems, thanks for all you do.”
“Tyler is great! He was polite, very helpful, and patient. He explained everything from beginning to end. The facility is clean. I booked online but I needed to ask some general questions, and Tyler was super experienced and helpful.”
“Jill was extremely effective explaining Public Storage policy about transferring to another space, renting, and especially about explaining how the gate code will change etc when I rent the new space.
Very nice and patient! Excellent person to have on the Public Storage team!!!!”
“My fellow Army veteran in the office was sooooo kind! The facility is clean and easy to access. They have this cool thing where you can just text from your phone to have the gates open, no need to worry about the code should you forget it. The communication is top tier as they give you plenty of notice on upcoming payments. I HIGHLY recommend using them.”
“I’ve been a tenant at this storage facility through two different ownerships, and the current owners have continued to demonstrate excellent management and care. They conduct consistent morning and nightly property checks to ensure all units remain secure, promptly contacting tenants if any concerns arise with their units and offering assistance as needed.
The property is well-monitored by security cameras and protected by iron fencing. Their flexibility with payment dates and commitment to timely communication set them apart—they never leave calls unanswered or delay responses. Overall, this is an outstanding storage company that prioritizes both security and customer service.”
“Omgosh I had such an overwhelming day and Tay was such a help , I really appreciate her . She was so sweet and heart warming in such a rough day . I had to leave her a review because customer service is just not the same anymore so to have someone so nice and professional you have to give them flowers ?”
“One of the Greatest Customer Service Team I've met in a very long time. Thank you to Lucia and the Team my experience worth it.. I would rent a storage here every time. Thank You!”
“Michelle was outstanding in several areas: clarifying my bill, adding insurance to my account, assistance in renting a truck, help in raising a door that was a challenge to raise. She did all of this with a very pleasant and supportive approach. I appreciate her professional competence and people care. THANK YOU for a great storage experience!”
“Well well to our surprise we had to rent a temporary parking space for my friends extra vehicle and Geno was at this location with his amazing customer service. We were worried about leaving the vehicle there but was instantly but at ease once we saw his face. Thank you Geno for helping us build a relationship with Extra Space Storage.”
“Ms.Coy was very remarkable with the introduction of my unit , how to operate it as well as my lock an key too it . I very much recommend them when it comes to storage space . Thank you”
“Very nice self storage facility. I was very pleased with Lorena at the front desk. She greeted me with smile and made the process of closing out my storage account easy. Will definitely use again in the future.”
“BRITTNEY WAS AWESOME!!!!! There was a technical issue on the site that wasn’t allowing me make my payment. Went into the closet location and BRITTNEY did her thang. It took a little minute to find my account but she was patient and so professional. Thank you so much Brittney.”
9AM - 6PM
561 East Ovilla Road, Red Oak
Self Storage
“The facility was very clean and well maintained. I rent at this facility and needed to replace my lock. Kim was very helpful in removing and replacing the lock for me. She provided great customer service from start to finish.”
“Excellent customer service from Victoria at the front desk. Through and through! I would describe her professionally as friendly, helpful, and considerate. Victoria makes Uhaul look good as a company.”
“Great place didn’t charge for my card getting declined super thankful for that as I get busy at work and can forget. I got my wife’s family to come for a bigger unit over here in the near future and will let you know ?”
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“I just want to say that Lesley is the best at her job . I am a single mother and she comes over and watches my house when someone has to come in we’re I don’t miss work every penny matters in these days . She has the best personality ever so positive all the time and keeps everything real clean . Your the best Lesley and thank you for everything ?”