-
March 2024 by linda crum
These people rarely do things when they say they will. The brand new CPAP machine quit working in November. We delivered to Lee in Hamilton on Nov 16, 2023. We called them on the 21st Dec and finally on 1/17 were able to pick it up. When we got home it still did not wok and was doing the same thing. Took back to Hamilton on 2/1. Called on 2/22 and it had not been mailed out for repair. Confirmed on 3/4 it was mail on 2/23 and they would call Resmed and call us this afternoon, 3/4. We've been working with them for 3 1/2 months and still no resolution. Very frustrating. Find another vendor.
-
March 2023 by Gloria Brosseau
They are always very helpful. If the product you want isn't available they will order it, call you when it comes in. I like it a lot.
-
March 2023 by C Smith
Exceptional care from both office staff & physical & occupational therapy. Definitely improved the quality of life for me. Highly recommend
-
March 2023 by Vincent Schwalbe
Once you actually get the Services from their In Home Healthcare personnel, it is first rate. Unfortunately, their Back Office Support needs some work. I was misled by their Office Staff concerning when and under what circumstances, the Pre Authorization from my Medicare Insurance Plan was requested. This left me in a "ping pong" situation of "he said - she said" getting my Pre Authorization approved. Bottom Line...DOCUMENT EVERYTHING. Take note of FULL Names...Dates ..and Times you talked to their Staff! You will need this to complain to Medicare.
-
March 2023 by Elbridge Griffy
In home personnel have no ethical code. Taking money and gifts from my mother who is 88 suffers from cognitive decline
-
March 2022 by Jay Howel
Thank you to Lee staff. A special thank you to Shae who worked with me via phone on figuring out how to get my father what he needed. Thank you for the continued communication.Through two months worth of work I reassure you it paid off.Your diligence produced exactly what we were looking for and was beyond our expectations. Hats off!
-
March 2021 by Michael Moore
I worked with Shelly and Pam to purchase a special order wheelchair, it was done all over the phone and they even delivered my wheelchair from Glenrose to Cleburne, TX. All this was done within 1 week, I highly recommend them for any and all your medical supply needs.
-
March 2018 by Mitzi Miller Garcia
The nursing, therapy, and oxygen staff are first rate. Knowledgeable and dedicated.
