H&R Block is a well-known tax preparation business with experienced tax professionals who can handle various tax needs and help maximize refunds. Customers have the option to set up appointments at their local offices or work with tax pros from home through services like Digital Drop-Off, where documents can be uploaded securely online. The staff generally strives to provide a safe environment by deep cleaning offices, disinfecting high-touch areas after each appointment, and practicing social distancing. However, some customers have experienced issues. One customer noted a strong smell of marijuana in the reception area when dropping off documents, and there were delays in processing their paperwork, with communication problems about whether the documents had been received. Additionally, there were concerns about office hours and customer service, with one customer mentioning that the office sign was turned off before posted closing time, leading to confusion. Despite these issues, some clients have praised specific employees, describing them as wonderful and expert in their field, ensuring their taxes are filed quickly and accurately. Overall, while the staff's professionalism and expertise are appreciated, customer experiences with office hours and communication have varied.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
