-
November 2023 by Erik Acquistapace
Went in yesterday to address im leaking oil out of truck after the oil change they a few days ago. Turned out they replaced the plug and put a new gasket on at no charge! The manager Carlos or Carlo very nice gentleman, told me to let him know if still had any problems with it. I told him that I was not expecting that and very grateful for what they did. 5 stars without question!!Service: Oil change
-
November 2023 by Harsh Patel
The folks working outside said they don’t do regular maintenance but only tire and battery change.But when I went inside the office, I realized they do provide other maintenance service and asked me to make a separate appointment.Not a good customer experience.
-
October 2023 by Joe
PRO's+ Technician was prompt and friendly+ Service speed was decent+ Service itself was done correctly without issueCON's- Limited selection of quality tires (Does not carry Michelin, Yokohama in-house)- Walmart exclusive tires have mixed reviews & integrity ratings (Ex. Goodyear assurance/reliance)- If you arrive for your appointment, but your tires are not there, you are not notified prior.- Inside counter-service was inattentive at the time of pickup.- Walmart is NOT responsible for online tire orders (meaning if there is an issue with your online order, it is up to you, the customer, to fix it. Walmart will not assist you).CONCLUSIONIf you choose to purchase tires through Walmart, do it inside the store in their automotive department and have one of their auto service members place the order for you. Do not order online. Before your appointment, call the service center to confirm your tires have arrived.Would suggest Costco or Discount Tire Co. Instead of buying tires through Walmart.
-
August 2023 by Nancy Bowers
I had an appt for 4 tires and my vehicle was pulled in within 5 minutes of that time. I was told it would take approx an hour so I shopped and came back in an hour. The front tires were still off but no one appeared to be working on the vehicle. 35-40 minutes later it was still the same so I questioned what was taking so long. The tech then finished installing my tires, but it took 2 hours to put on a set of tires with an appt, because they did not complete my vehicle, but started it and then let it sit while they worked on other vehicles. I worked at Tires Plus for 5 yrs in the Midwest and therefore have knowledge that 45-60 minutes is all it takes to mount and balance 4 new tires, but it took 2 hours at Walmart, and then an add'l 10-15 minutes to stand in line to pay for the install fees. Very disappointed that my vehicle was not completed when started, doubling the time this service should have taken.
-
August 2023 by NICHOLAS JONES
Walmart automotive department in Georgetown Texas customer service is disgusting. They let you sit in your car for 30 minutes before anybody even addresses if you're there for a tire or oil service on top of that what should be a 15 to 20 minute oil change take them about 45 minutes to an hour. Today was my third and last time trying to get my oil changed over there. Never again.
-
July 2023 by David Fogle
Don't go here to have your oil changed. I paid to have my girl's car oil change yesterday she had to wait 3 hours she got her car back and today it's 4th of July I have to work there's oil all over my driveway now she's stuck in another part of town with her mom who has Parkinson's disease so I have to get off work drive kind of far away go pick up more oil put it in the car and limp the car back to the house and tighten everything myself which defeats the entire purpose of taking the car there for an oil change in the first place be wary.
-
June 2023 by Nancy Wagner
Went in yesterday to get 2 new tires put on the Front on my truck. I had a 3:00 appointment. After checking in I went to do a little shopping in the store. Came back and noticed they were replacing my back tires. I told "Patrick " and he and the tire associate got into a heated argument. When Patrick came back inside I asked him what was going on, he said Don't worry about it. I said I am worried about it. He got angry and I got angry. He telling me several times not to worry about it. I asked for a manager; he said he was the manager.. I asked for another manager, he walked off. Later I talked to Amy "a coach " and she said she would talk to them. After another 2 hours I still did have my front tires replaced and 1 back tires was still off. Around 5:30 Patrick told me that 1 of my lug bolts needs to be replaced but they aren't going to fix it, it wasn't their fault. If they would have fixed the front tire they would have never taken the back tire off so I feel it is their fault. He argued with me I finally said just let me pay and get out of here. I will never go back. They lack of professionalism and customer curiosity is so unbelievable unacceptable.Save yourself the stress and go somewhere else. I was not the only dissatisfied customer there.Service: Tires
-
June 2023 by Enri Que
I would have given it 5 stars for service. But the cashier was a total dork I spent about 10 min trying to pay for my tire and he couldn't find his brain hidden in the shadows. Finally the a shop person told him that someone had the same phone number as mine and that he must go by phone number not by last name.Service was speedy on a Sunday about 2 hours for a tire change after 4 pm when all the tire shops were closed. Thank you guys you saved the day for the family trip.
-
May 2023 by Austin Ray
Satans auto department: Never in my life have I had a worse customer experience at any business. My partner and I as well as at least 20 other customers were treated with a level of disrespect that I have never witnessed in any other business. One of the employees I’m particular was racist and misogynistic towards multiple customers. We waited 3.5 hours for an oils change and tire rotation. I will never be returning to any Walmart ever.Services: Tire rotations
-
May 2023 by Ignacio Berrioategortua
If you want to be ignored, if you want to wait almost 4 hours to change your tire (25 minutes real work), and if you want other cars that arrived behind you go first, this is your place. Awesome!
-
April 2023 by Adil S
Worst experience ever at this Auto Care center. Took almost 3 hours just to get two new tires installed. An hour and a half after they started work. The person would remove one tire and disappear for 15 minutes.Services: Auto tire replacement
-
February 2023 by Dylan Jankovich
They rounded off and evac’d my oil plug one time, so their manager said they’d get me a new one for free. I’ve come back twice and they didn’t have the part in supposedly. Every time I come, the line itself is maybe an hour and then it’s another 5-6 for them to finish.At this point, I’m done. I’ll pay someone else to replace this piece that they damaged because it’s just a ploy to keep me coming back to give horrible service.
-
January 2023 by Jose Santiago
Go this morning to change 2 tire around 8am the person tell me he have only 1 person do tire installation and have 1 car yesterday and 3 more car at this moment we are full because short staff waiting time is more the 4 or 5 hours. This time service have 0 star. The person talking with attitude.. Thanks WalmartService: Auto tire replacement
-
December 2022 by patric carpenter
Cheapest oil change in town. I hate using them instead of a local shop, but when locals are charging more than double, I've got no choice. It's an oil change. $10 (wholesale) in oil and 20m in labor. Shouldn't be more than $40-45 and at Wal-Mart that's what you pay.
-
November 2022 by Antonio A.
Immediately lost my business because they refuse to answer the phone. Called multiple times over the course of two days to try and get a quote. If you are understaffed, then that is obviously a Walmart problem but regardless... Discount tire got my business.