-
October 2023 by Crystal M.
Service is horrible, charge you fees whenever they want and don't respond to you when you total your car making you pay for the whole device. I would recommend anywhere else, intoxalock, ANYWHERE else. They say they'll save you money but they make up for it, I didn't save 300 I spent an extra 2000 on things I had no control over because it was their communication with my officer, and their inconsistencies, these people have no customer service skills whatsoever. I'm trying to schedule a removal and no one seems to schedule those or know why shops aren't answering their phones.
-
October 2023 by M Davis
This is a great location for service. Ed really helped me with an issue I had been having, and he recommended a solution. Please commend him and all of the employees at the Georgetown shop for always giving friendly, knowledgeable service. Thanks again!
-
October 2023 by Nicholas Marullo
Came here for a scheduled appointment and the worker said we don’t do appointments after I showed him mine! Made me wait 2 hours for a calibration. The workers are all very rude and ignorant. It’s insane how miserable they are acting towards customers.
-
September 2023 by Jamie A.
The man there was so nice. He calibrated my car right away and treated me nice with no embarrassment of going in.
-
September 2023 by Nich Parker
I wasn’t going to leave a review but since I got a text message asking for a good review after the worst experience ever I am. The technician appeared hungover and was completely clueless. He Arrived late to his shop even though I had an appointment at 8:30. When I said I got here at 8:30 and the doors were locked his response was I guess you weren’t here when I opened which made no sense. Because I needed my system installed I let the disrespect slide. However, I had to spend 2 hours on phone support to get proper training and assistance because the technician said "i don't know" to every question I had. So here’s your “good review” and I highly recommend using any other local technician.
-
June 2023 by Laura Carmony
Ron was extremely rude, refused my appointment because I had a service dog, and even when someone came to pick it up he still refused service. Did not help me reschedule. Just awful service. This man should be fired
-
January 2023 by Marc Truxillo
Worked with Jessica Soto to get my interlock device installed due to circumstances of my lawyer having an accident and not available. Jessica guided me thru the process and made it happen with the paper work required for a time sensitive deadline. Instructed me on the proccess I needed to take in order to get paperwork to her so she could do her job. I canot say enough how gratefull I am for Jessica Soto and her techs. Totally recommend these good folks as they are truley the best.
-
January 2023 by Adalnerto Jaimes
First day got stuck at home with no power on the device 30minutes after it got installed few hours later it regained power so i came to work and now stuck here same issue no freaking power on unit now i have to wait for a few hours hopping it work again dam it i should had took another company !
-
January 2023 by Rex
Horrible business, horrible company, horrible product, horrible customer service. The guy who works here talks down to every single customer. I guess being a narc for a living is a miserable job to have.
-
September 2022 by Dillon Smith
Ron was an awesome guy super genuine
-
July 2022 by Heather Renee
Ron was great, gave pretty clear instructions. Got me in and out even with other customers.
-
July 2022 by julia hunt
Awful lazy costumer serviceInstalled took longer than expected. The next day the unit wouldn’t power on.Had someone drive me to the Georgetown location the next day to get down help. He said bring the car in and it’s a Friday so I need to wait until Monday. I’ve been w out a car working because of this lazy dope wouldn’t address the issue until Monday.This guy is the problem Ron!!
-
June 2022 by Jesse Cruz
Was fast and prompt for getting me in and out but destroyed my dash and under carrier on my dash also
-
May 2022 by Lason Pagel
Met Ron this morning and he got me set up with a new system on my vehicle. He was busy with other customers and still got me in and out in less than an hour which was phenomenal. Also he gave me clear instruction on operation of the unit and didn't allow himself to cut corners even though he was dealing with other customers as well. Would highly recommend.
-
March 2022 by Carric Mercer
Terrible customer service. Never use this location unless you have to. I interacted with the guy on 2 separate days so it wasn't just the classic" having a bad day" syndrome worst treatment ever
