-
January 2024 by Connie Wright
I have to share how wonderful our buying experiences were at Ron Hoover Georgetown. Missy was our sales rep for both purchases and she is an absolute delight. She made the whole experience fun and answered all questions thoroughly. Missy is extremely knowledgeable and always there to lend a hand. I never knew that but I g a RV could be such an enjoyable experience. Thank you Missy! And thank you services and parts. They are so friendly and helpful!
-
January 2024 by Eric Sorrelhorse
The Service People are Amazing they are understanding and are able to fix any issues. I have a new RV and they were quick to help with I dropped it off and provided good assistance with out any issues. Wanna thank the Service people
-
January 2024 by Lynne Clair
This was the best experience I've ever had buying an RV and this was my third one. Completely organized in their process and everything is explained. I had a great salesperson named Missy. She showed me all kinds of rigs until I found the one I wanted. She was wonderful and stayed in constant touch during the whole process. And even after the process she still was asking how everything was. Must see Missy if you go to Georgetown Ron Hoover
-
January 2024 by Bailey Garcia
Went a couple weeks ago to look at purchasing a fifth wheel to upgrade from our older one and a sales man came out was just not helpful at all seemed as if I wasn’t gonna make a deal with him right there he wasn’t even gonna help me. Showed me one model with a floor plan I like and that was it said he had nothing else for me said I couldn’t afford it. Just a rude experience with no help for a salesperson you would think they would try to make a sale rather than just push us away if we weren’t gonna drop a 100k on a trailer.
-
November 2023 by Mike Sullivan
Kimberly Tooke is by far one of the most dedicated and professional sales agents I've ever been associated with. She goes above and beyond the call of duty helping the customer and does so always with a pleasant smile. I would, without question, recommend her to any future customer. She's tops! I'd give her a 5 star rating.
-
November 2023 by Jonathan Seal
I found a unit I wanted to buy that they advertised on Facebook. I called in and was asked to come see the unit. I arrive the next morning to find out the unit is not actually there (waste of time)...We work on the deal and after they add 1500 to the advertised price we proceed. They tell me they will have it brought in from another location. I mentioned the spec sheet does not match the floor plan I came in for and I am assured it is not an issue. I put down a significant deposit with them and they tell me it will be ready on Friday. Thursday comes and I get a call letting me know they brought the wrong unit to the lot and they have to push my delivery time back. I remind them to make certain it is the correct floor plan. I am assured they will check. Friday comes and I get a text saying "Sorry the photos I used were not correct. We do not actually have the model you want" "Do you still want to move forward?" NO, I came in for a specific floor plan.I go in Monday to get a refund and they inform me they are going to have to mail me a check for the funds I wired to them and they will process the remainder to my debit card. They neglect to mention it will take up to 10 days for the debit card refund to post. I only uncovered this when 4 days later I checked with my bank and they have no record of an incoming refund. The manager was as useful as a weighted belt for a drowning man. She just keeps saying "You have your receipt nothing we can do it can take 10 days. Go to your bank." They conveniently neglected to mention that fact when they were refunding my money.Inaccurate photos, no attention to detail, deceptive practices, poor management, and no sense of urgency to return the funds they so quickly accepted.BUYER BEWARE.
-
November 2023 by Glen Smith, CPA
Generally speaking a nice place to buy an RV! I bought a new pop-up trailer. The trailer had some quality and build issues. Nothing major, however, the issues should have been fixed BEFORE the trailer was sold! I've waited more than a month, and the trailer still isn't ready! The delay is waiting for replacement canvas items from the factory. OK, not the dealers fault the factory is slow to respond! But, the dealer knew or should have known the trailer had the quality issues and started to address the issues BEFORE the trailer was sold!
-
November 2023 by Thomas
Had a very positive buying experience with a very satisfactory ending at Ron Hoover RV& Marine. All the staff was delightful, easy going and all seemed happy for me about my purchase..Right after I arrived my very friendly sales contact Kim introduced me to the place in general and then to Mike the mechanic, who spend the next hour introducing me to my new camper and patiently answering all my questions.After that Kim took me to Edgar in finance,who did his best to make this part go very quickly and before I knew it, the deal was done and I was meeting Meme, the GM and Denver,the sales manager whom I had been talking and emailing with, to put this purchase together.I observed that all the employees seem to genuinely enjoy working there and the way they approach a sale and their work, is with integrity and honesty about the product and the the resulting joy the customer gets using his new "toy".I drove from CO on Denver's reassurances that the camper was in excellent shape(and a good looking video) and I was thrilled to find ,that he did not just "sales-talked" me ( thinking about it,I can't say that anyone there did any" sales-talking"!)and the unit was not only as described by him,but it had also gone through a detailed inspection which had it not only ready for camping but also ready to hit the road back to Colorado.As I said,a great experience,which is a rare thing to find anymore.....So here's to all you harf working folks at Ron's ...keep on smiling....I certainly am right now and will be every time I'm pulling my new toy into the CO Rockies!!..
-
October 2023 by Alma Gonzalez
DO NOT TAKE YOUR RV TO THIS PLACE!!! I had my RV at the Georgetown location for two months to repair a recall. They never followed up with me to give me a status update. I finally called and they told me it was repaired. I later received a letter from the manufacturer telling me that my recall has not been repaired. I called the company, and through email sent them pictures of the regulator on my camper along with the repair sheet/invoice. Come to find out, they DID NOT REPAIR MY RECALL. How dare they feel so comfortable to lie to a customer on a recall that may cause severe damage and harm to my family should the regulator fail. I have never been so disappointed. Fortunately, the company is sending me a regulator to my home so that I can make arrangements to have it repaired properly, by an ethical company.
-
September 2023 by Maria Connor
Eloy, David, and the team at Ron Hoover Georgetown were exceptional. They were patient and thorough with us, as first time RV owners, answering every question and following up on everything we needed. Eloy gave us a great deal too.
-
September 2023 by Chuck Global
Missy was absolutely wonderful and very professional. Even though we are not in the time frame that we would like to purchase a fifth wheel we will keep Ron Hoover of Georgetown and Missy in mind. Hats off to Missy a fine lady and class act.
-
August 2023 by Julie Huckman
Joel Garza and the whole team at Ron Hoover were totally amazing! I work in customer service and really appreciate when someone goes above and beyond. Joel was outside in triple digit heat cleaning the windows for us and the guys in service replaced a burnt out fuse in our truck so the running lights would work properly. Thank you Joel and the great team of professionals at Ron Hoover Georgetown!
-
August 2023 by Katrina R.
The staff here is AMAZING! I came in not really knowing what to buy or how much I could even afford, and the sales guys talked me through every detail and question I possibly had. Even now when I need help with an issue or need a new part they are on it! I will be coming back here for years to come
-
August 2023 by Tracy Colon
We went on a whim after having a not so great experience at another RV dealership. Joe Turner gave us a great deal on a trade for our old RV and got us into a new one. Even when we went back and forth, he answered all our questions, and was extremely responsive and patient. This was easily one of the best buying experiences we have had. Joe was great and their finance manager worked quickly to get us a great deal. Great inventory, great prices and great customer service…can’t beat that!
-
August 2023 by Jacob
So far, great experience. Found a perfect used rv for college needs and able to get it for a very reasonable price. For a great experience I would highly recommend Eloy!
