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August 2023 by Elizabeth G.
Self checkouts. Incorrect costs of items - watch out! Know what your items really cost. Check out helper employee wanted us to accept what the system said - did not want to do her job and look into the issue. Unimpressed.
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July 2023 by Tom S.
Come to find out that Home Depot is only interested in veterans as long as they register. Even showing your hundred percent disabled veteran ID is not acceptable. They seem to be more interested in getting your phone number and your email address. Then they are in serving a veteran.Lowe's will give discounts to veterans,
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June 2023 by Saundra M.
Horrible customer service. Will not shop here again if at all possible. Was planning on lots of home improvement projects, but definitely not using Home Depot.
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May 2023 by Malana A.
On Saturday 5/13/2023 me and my family went to home depot to buy some cleaning supplies we got to the shelf check out there were two ladies working over that way one was telling everyone which lane was open and the other one was reading something and looking around. now it's my turn to check out the lady that was reading something saw us ( Mixed African American) and jump up to say lane 4 is open broke her neck to check us out when it came to little time to pay she went back to her lil spot and kept looking at me like if I wasn't going to pay for my items. Me and my fiancé feel like were Racial Profiled very uncomfortable.
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May 2023 by Michael V.
There's plenty of places to do home shopping. I'm lucky that the closest most convenient location happens to always be full of the friendliest staff. Today I met Maurice Clark in the door handle section who helped me get me items as we chatted about our love for music. And Edith who helped me check out who taught me how upcs line up with the item number on the receipt as we confirmed our smart lock.It's the little things, when employees take it just the right amount of slow, that makes a place a return destination. This location has it down pact. I can even remember Scott's name from a week ago who helped me in the tools department, and gave me a water bottle from the employee fridge because I was dripping sweat. (Granted he's been helping me for 2 years now and always a pleasure.)Sorry - last name drop. Guiellermo who politely smiled when he saw I bit off more than I could chew but still helped me get the fork in my mouth :)Even the kids who helped me load my truck - scrappy go getters. I'll continue to do my shopping here simply because when I come I walk into a place of people who are just as excited as I am to try and build some cool stuff for my house.
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September 2022 by Brian O.
I remember Home Depot entering the building materials and hardware retail space in the 1980s with HD's claim to fame that each aisle had an expert or pro stationed there to assist customers by having an actual electrician working the electrical supply aisles and a real plumber working the plumbing material aisles, in order to complete with local iconic hardware and general mercantile stores and the local lumber yards that greeted every customer and wrote up their lumber order or walked with them to find the exact part needed, but that changed over the decades like has everything although that same level of service can still be found in some big box, Ace Hardware, or local mom and pop store, depending on staffing levels and except when the electrician or plumber has days off.Even before online ordering was real popular thing fifteen years ago, Home Depot created an experience for tradesmen, builders, hobbyists, homeowners, and weekend warriors where they could see many different choices for the same type of drills, saws, mowers, fertilizer, and pretty much anything needed to do a repair or new project. Home Depot really changed the entire retail space for home improvements and building projects that was available by just walking into the store.Big Box Building Materials, Home Goods, and Grocery Stores have been conditioning customers for two decades with the introduction of self-checkouts and recently Walmart and Home Depot have converted much of remaining checkouts to 100% self-checkouts, so obviously both Walmart and Home Depot are committed to this change. Walmart has a few self-checkouts with conveyor space for multiple items that are often needed by shoppers, but Home Depot's newer self-checkouts last couple of years have little space to set items for checkout and this is a problem as many HD shoppers don't use shopping cards and carry multiple items in hand, so there's no way to easily check out. The lastest iteration of assisted self-checkouts are even less functional and lack the space between kiosks and in front of each checkout kiosk for assistance by HD employees without close contact. Awkward and non-functional for both customers and employees to interact at same kiosk. Another issue is that HD shoppers often require assistance for building materials or plumbing items that must be my measured or other items like bolts and screws without SKUs that must be looked up and verified by photos, so it seems to be a flaw that there's not different checkout options for shoppers with entirely different needs. Home Depots states that they have assisted checkouts, not self-checkouts but I dislike the aggravation of employees trying to take over self-checkouts from customers not asking for help, as usually some employees just run through checkout screens and don't bother to ask preference before hitting buttons to complete transactions. My favorite is that they usually bypass option to email/print receipt versus print receipt only and only react after they see the frustration on your face. HD has never had six open checkouts even counting the Pro Desk, so why have six employees trying to herd cats with assisted self-checkouts versus the effectiveness and speed that six full-service checkouts would have.Home Depot's biggest mistake is in not educating customers on how HD envisions or wants the new system to work as assisted checkouts, so why not go have all the employees standing around telling customers waiting for the six open checkouts out of ten how assisted checkout is supposed to work versus saying nothing. Also, on Saturdays and every day when parking lot is full of vehicles, why doesn't HD just open up all ten assisted self-checkouts versus only six? I asked one of the six HD employees standing around waiting and they said they only open six because they are short staffed. Go figure!Not certain where we go from here after the innovation and transition created and continuing after COVID-19 and staffing challenges, but customer service and a shopping experience necessary to creat
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July 2022 by Roxanne H.
I NEVER leave reviews, but the staff at Home Depot On 7/29 in the evening were so incredible I couldn't resist. To start off with Joe the "refrigerator guy" was so knowledgeable and so much fun while my husband was trying to decide on our garage fridge! Secondly our cashier and his trainer were so kind and sweet and the older gentleman made this awesome sign for my son! And he was a vet!!! How cool! It was just an overall amazing experience for something as mundane as buying a fridge. Thank you Home Depot for keeping my faith in humanity!
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June 2022 by Roxy L.
They got what I was looking for a rod for my ceiling fan. Wow after going into Austin at a smaller establishment and I was lied to. I ended up finding what I was looking for in Georgetown...gas ain't cheap either! I do like Home Depot don't get me wrong but their website said it's was unavailable. Hi figure
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January 2022 by Douglas W.
Me to home Depot employee: I want to see your grillsHome Depot employee who happens to be Nelly who has fallen on hard times: you want to see my what?I'm not sure how anyone could not have a good experience in Home Depot because they have everything that I need. I have gone into the store, I have done curbside pick up, I have done online orders and it was all good for me. They don't run out of stuff and I've asked for help from employees, they've been knowledgeable. I'll keep coming back to the store for sure.
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May 2021 by Joel T.
I'm updating my review and I'm going to reveal that when it comes to light bulbs I'm not the brightest bulb in the chandelier. I went in to find some light bulbs that are dimmer compatible. I've found that regular light bulbs burn out quickly on a dimmer. I'm looking at a 10 foot high wall of LED bulbs and other types of bulbs. I found dimmable LED bulbs but, still, the light hadn't gone off in my head that this was the right bulb. And then, David arrived.He had a tag on that showed he had been with The Depot for decades. He asked if I had a light switch installed for dimmable LED bulbs. I said no. He said, "Well, then you'll want the Edisons," as he pointed to the shin-high shelf I hadn't seen. He explained that if you use a regular dimmer on LED bulbs you won't get any performance from the bulbs. Of course, it didn't help that there was only a 1 X 1 sq foot area with regular, old 'Edison" bulbs, but David saved me a lot of money and time. And they did, indeed, have dimmable old school bulbs.As I said in my last review, when I visit Home Depot I don't need someone to hold my hand when I walk in the door. I just need someone nearby when I need them. Kudos to having this great guy on their staff!