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July 2023 by Bruce T.
We are a non-profit organization and we've been customers of Northwest Storage for over ten years. Our operation is slowing down now and we have decided to end our storage lease, but we have thoroughly enjoyed our stay with Northwest and the friendships we have made with Rhonda, Susan and all of their helpful staff through the years. Thank you again NW for keeping our contents safe and secure all these years!
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July 2023 by Lambie Lynch
Love this place! Great customer service and helpful and caring!I've been a renter for years! Before my husband died, he was in and out of the shed frequently. Now that he's passed, I don't need to go often. But Rhonda still knows me and takes care of me. And, she asks about family and how I am. I smile when I go to the shed and when I pass by on IH35, knowing that I matter to them!The units are clean and convenient! The grounds are clean and neat. The restroom is open during office hours and accessible and clean, and has heat and a/c when it's very needed!The helpfulness of the staff has always been super! A++ service! They don't let me forget to pay, they remind me! They kept me posted and up-to- date during all the City of Georgetown upgrades and construction (now complete).I can't say enough good things about this place! I highly recommend these she's to everyone!
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July 2023 by Lambie L.
I have been a tenant for many years. My husband was in the "Junque" business and knew the company from auctions... Then we needed extra space and rented a shed. Now, he's gone, but I smile each time I go to the shed or pass by on IH35!Rhonda has always taken very his care of us. She calls when I've forgotten to pay a month, and takes care of it instantly with my info. She cares and asks about me and my family. She sends emails to keep me up to date with changes as the city of Georgetown worked on their street entrance (now finished) and assisted and directed me in getting there after all that construction! The grounds are always clean. When I'm hot (or cold) the office has heat and a/c. The bathroom is clean and accessible when the office is open! Definitely consider this unit! I'm all the way over in Leander, but it's worth the short drive for service and price!
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March 2023 by Elaisa McFarland
I started renting a unit from Rhonda many years ago. From the moment I walked into the office and steadily throughout, she has treated us like we are family. She's worked with us when we were going through a really rough time and never once made us feel like we were a burden or out of place. I highly recommend NW Mini storage because you aren't just getting a storage unit, you also get an amazing friend!
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February 2023 by Elijah B.
Ronda and Susan are great, they're aways very hospitable, and have great customer service, almost treat you like family, aways helping with information and they try and help you out with other options, all in all I highly recommend this place
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February 2023 by Vicki Z.
Staff was friendly and helpful. Location was perfect. We needed short-term storage close to our house while we waited for our new shed to be built (old one got torn down, ran into pemit issues, and a couple months of storage turned into 13 months). The units were well-maintained (even got a new paint job while we were there), and even though every other place was going up by leaps and bounds due to inflation, our rate only increased by $8/month. Exit gate was broken for a little bit, but we were able to use the entrance gate to get out. That got replaced before we left - the new gate is even nicer than the old one. Would recommend to anyone looking to store stuff. Only downside is that they do not have any climate-controlled units, but we didn't need that for any of the stuff we were putting there.
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August 2021 by Spencer K.
Best customer service ever! I lost my key on the way to my unit, but the wonderful ladies went out of their way to get my spare key and deliver it after business hours. I wish I could give higher than 5 stars!
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September 2018 by Perry Cain
Awesome place and manager
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March 2018 by Jose Contreras
Very great and helpful people. I would highly recommend this place I've been there for about two and half years now, don't have plans on going anywhere else
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October 2017 by Donna Branscum
I have had nothing but great experiences with Rhonda since I rented a unit. The day I came into rent my unit she treated me just like she has known me for years. I call each month to pay my bill she ask me about my family and how I'm doing. Rhonda is a great manager and someone who genuinely cares about her customers!
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October 2017 by Byron Ravnell
Some of the friendliest and most courteous people I've encountered. They made the pain of moving a little less painful. Thanks!!
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September 2017 by Chad Baker
I was actually new to the area when I met Rhonda at Northwest Storage for the first time. She is a wonderful asset to this company and I wouldn't think of using any other facility. A true family atmosphere and the company is set up great. Easy pay options and a very well protected area always very clean. I'm truly satisfied with this place!! #5STARS
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September 2017 by Barbara Mayben
Recommend this facility. Wonderful staff and convenient to frontage road. I really like that they send invoice reminder every month!
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September 2017 by Christian Donovan
Great facility, and convenient for me. Highly recommend!
