-
September 2024 by Debbie Smith
Really nice place to visit employees are willing to help you very friendly place to go.
-
September 2024 by Tom Sponsel
Every time I enter the store they are ready to help with a smile. So much better now with the added product categories and just basic home repair, building and maintenance options. Saves me a drive across town to the big box stores almost very time. Love it!
-
August 2024 by Chris Suter
Easy to find employees who are happy to help. Human cashiers, Yes, I will return.
-
August 2024 by Laurie Stiewert
I use McCoy’s on a weekly basis for work. (Several locations). The staff absolutely know what they are doing and go above and beyond to meet my needs. They are my GO TO Building Materials Supplier.
-
July 2024 by Teresa Reed
Great service
-
June 2024 by Samuel Hernández
Very attentive to what the client needs
-
May 2024 by Aaron Wagner
Very clean and organized store. The staff was super helpful and greeted me as i entered.
The only thing to think is that since the road to get to it is divided, you need to be coming from the I-35 side or you'll have to do a U-turn.
-
April 2024 by J T
Great service
-
April 2024 by jorge luis zamudio martinez
Good place
-
March 2024 by leo Zzanchez
Very good attention
-
March 2024 by Lisa Herrera
Great products and customer service ❣️
-
February 2024 by Jonathan Moore
Update 2/2/2024, updated to 4 stars:
The store manager reached out to me and worked with me to arrange a materials return for the problem lumber. I had not asked for a manager to review the situation; he called me. His proactive work has done a lot to restore my hope for shopping at this store. He did not ask me to update my review, but I've chosen to do so anyway.
The lumber market in the US is very strained at the moment, and it seems like lumber is being produced in a hurry and with reduced attention to quality. I've seen this at all stores, but I think it might seem more prominent at McCoy's because lumber is typically picked for the customer. I'm picky at other stores, so if I go home with bad lumber, that's kind of on me. It may be possible to hand-pick lumber at McCoy's, I am not sure. In any case, the manager working with me to return the material was the best outcome I could hope for at this time.
Original Review 1/30/2024, 2 Stars:
I really want to like this store. The indoor shopping section is tidy and well-organized, and the employees are generally pretty eager to help.
I've had multiple bad experiences with lumber, though, and it's really put a bad taste in my mouth.
The first time, I purchased about a dozen 2x4s for a small project. The lumber was torn, knotty, and waned badly. I was disappointed that the yard worker picked such poor lumber, but I hoped it was a fluke.
The second time, I had over a thousand dollars in 20 ft lumber delivered, and it was poor quality. Lots of knots running the full width of the board, wane/bark on the edges, and most lumber developed splits within a week, despite being carefully stored. This lumber was priced at a premium (50% over the Orange Store) and just wasn't good. I needed it for its full length span, so I couldn't use this lumber for this purpose.
When I inquired about replacement or refund, all they could offer was for me to purchase new lumber, and they would deliver it and take back the old lumber, and "inspect" it to determine if they could give me a refund or not. At this point, I don't trust the quality of lumber they'd be replacing it with, and I'd rather just return the wood. I live 5 minutes from the store, but I don't have a vehicle large enough to transport 20 foot lumber, so this process is a huge hassle.
The last time I purchased wood from them, it took a *very* long time to get it from the lumber yard, and most pieces were again waned or torn, and developed splits in about a week. The yard worker was surly and did not seem like he would be receptive to re-picking new wood for me.
I don't know if it's a supplier problem or something else, but I no longer feel I can trust the lumber from this "lumberyard". I wish I could say that I would choose them over the big box store in Georgetown, but at least there I can take my time to pick lumber that meets my needs, and it's significantly cheaper.
-
January 2024 by Robb Matthews
Clean and well organized.
-
January 2024 by michael ralston
Employees actually care and are helpful !
Will return
-
October 2023 by Michael Rumble
Im not sure about yhe rest of the workers, but the Hispanic cashier at the front door was not too friendly and looks like she hates her job. The store itself has great products!
