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December 2023 by Brooke Miller
On November 5, we booked my daughters birthday party at journey gymnastics for the 2nd year in a row. We were even ready to enroll her in classes there in the new year, however, the owner has lost our respect and business.December 3, the day of my daughters bday party she woke up throwing up and sick. Her party was scheduled for December 3 at 4 pm.I called journey gymnastics on December 3 at 9:35 am to notify them of my daughters illness. I called to obtain a policy regarding rescheduling her birthday party. I was unable to find any policy online or in any email that was sent at the time I booked the party as confirmation.I called a total of 5 times the day of her birthday party, including 1 of those times being right at the start time of her party (4pm) and again around 4:30 pm. I left a voicemail with a call back number and I also emailed the business twice (once at 9:38 am and 12:07pm) regarding rescheduling her party/obtaining a policy. I never got a response the day of her party, and I started to think they were unaware of the scheduled party as no one contacted me when we didn’t show up for the party.I called Monday Dec 4, to see how to reschedule the event. I was told I would receive a call back. I spoke with Felicia who told me my options were either to have the birthday party Dec 9 or 10 or pay $140 extra to have the party in January. I requested to speak with the gym owner. Terek, the gym owner, was extremely unaccommodating and unprofessional in his conversation with me. He was very argumentative and had no desire to make things right.His options were for me to reschedule the party for the following weekend Dec 9-10, or to reschedule the party for January 2024 at an additional cost of $140. He said his reasoning for up-charging me in January is because he will lose money by allowing me to transfer the credit to January at no additional cost. I also want to mention, I have checked the birthday calendar online for January and he currently has 23 party spots available out of 24 slots in January. This was very surprising to me as I had a difficult time contacting anyone regarding day of party policy cancellations/rescheduling. There was additionally, no policy available on the website. He became very frustrated with me as I tried to explain our situation and ask for a rescheduled date being in January at no extra cost. I was asking for a January birthday party as my husband is working this upcoming weekend Dec 9-10 and I am 38 (soon to be 39) weeks pregnant, due any day now.Terek continued to argue with me about the money, stating I have caused him to lose money by not showing up for her party and he will lose even more by giving away a January party. I persisted for either a refund or January party free of additional charge, to which he stated there was a no refund policy. I again asked him to send me the policy to which he said “bye” and hung up on me. I received a policy in my email about 18 hours after initially requested. The policy states no refund or cancellations, but still does not state how to handle last minute inconveniences such as your 3 year old daughter vomiting the morning of the party. I asked multiple times for a policy and was met with multiple excuses. (If you look at the website there is now a no cancellation or refund policy that was added on December 6, after our discussion about policies) which I believe was completed on the 6th. He emailed me a policy about 11 hours after our conversation on the phone. The policy emailed to me and the policy online do not match. I asked for him to send me a copy of any policy that I signed, to which he responded he will no longer be speaking to me. This business owner, Terek Brown, is not interested in owning up to his mistakes or helping a family out due to unforeseen circumstances. He is also extremely difficult to communicate with and was very unaccommodating to our family. He is more interested in the “money he’s losing out on”. This business owners character and integrity are non existent.
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December 2023 by Brooke D.
On November 5, we booked my daughters birthday party at journey gymnastics for the 2nd year in a row. We were even ready to enroll her in classes there in the new year, however, the owner has lost our respect and business. December 3, the day of my daughters bday party she woke up throwing up and sick. Her party was scheduled for December 3 at 4 pm. I called journey gymnastics on December 3 at 9:35 am to notify them of my daughters illness. I called to obtain a policy regarding rescheduling her birthday party. I was unable to find any policy online or in any email that was sent at the time I booked the party as confirmation. I called a total of 5 times the day of her birthday party, including 1 of those times being right at the start time of her party (4pm) and again around 4:30 pm. I left a voicemail with a call back number and I also emailed the business twice (once at 9:38 am and 12:07pm) regarding rescheduling her party/obtaining a policy. I never got a response the day of her party, and I started to think they were unaware of the scheduled party as no one contacted me when we didn't show up for the party. I called Monday Dec 4, to see how to reschedule the event. I was told I would receive a call back. I spoke with Felicia who told me my options were either to have the birthday party Dec 9 or 10 or pay $140 extra to have the party in January. I requested to speak with the gym owner. Terek, the gym owner, was extremely unaccommodating and unprofessional in his conversation with me. He was very argumentative and had no desire to make things right. His options were for me to reschedule the party for the following weekend Dec 9-10, or to reschedule the party for January 2024 at an additional cost of $140. He said his reasoning for up-charging me in January is because he will lose money by allowing me to transfer the credit to January at no additional cost. I also want to mention, I have checked the birthday calendar online for January and he currently has 23 party spots available out of 24 slots in January. This was very surprising to me as I had a difficult time contacting anyone regarding day of party policy cancellations/rescheduling. There was additionally, no policy available on the website. He became very frustrated with me as I tried to explain our situation and ask for a rescheduled date being in January at no extra cost. I was asking for a January birthday party as my husband is working this upcoming weekend Dec 9-10 and I am 38 (soon to be 39) weeks pregnant, due any day now. Terek continued to argue with me about the money, stating I have caused him to lose money by not showing up for her party and he will lose even more by giving away a January party. I persisted for either a refund or January party free of additional charge, to which he stated there was a no refund policy. I again asked him to send me the policy to which he said "bye" and hung up on me. I received a policy in my email about 18 hours after initially requested. The policy states no refund or cancellations, but still does not state how to handle last minute inconveniences such as your 3 year old daughter vomiting the morning of the party. I asked multiple times for a policy and was met with multiple excuses. (If you look at the website there is now a no cancellation or refund policy that was added on December 6, after our discussion about policies) which I believe was completed on the 6th. He emailed me a policy about 11 hours after our conversation on the phone. The policy emailed to me and the policy online do not match. I asked for him to send me a copy of any policy that I signed, to which he responded he will no longer be speaking to me. This business owner, Terek Brown, is not interested in owning up to his mistakes or helping a family out due to unforeseen circumstances. He is also extremely difficult to communicate with and was very unaccommodating to our family. He is more interested in the "money he's losing out on". This business owners character and integrity are non existent.
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October 2023 by Willful Serenity
Five stars for Grandmaster Manny Sosa's Victory Taekwondo program. He run his program within the Journey building, and it's absolutely fantastic! You cannot find a more patient instructor. Learning taekwondo directly from a grandmaster is a rare experience, and we feel incredibly blessed to have that opportunity!
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May 2023 by Sawyer Gould
Amazing place with amazing staff! The prices are reasonable. My daughter does gymnastics and my son does ninja course. They also love the Friday night pizza and play night!
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March 2023 by Timmy Broad
I would never recommend Journey Gymnastics, based on the way the owner treats his coaches. There are far better ways to do business and lead employees and it's sad to see a business with so much potential treat people the way he does. Everything comes down to people and when you mistreat people, it comes back to bite you. If you're considering Journey, I recommend taking a look at several other gymnastics facilities in Williamson County, in the spirit of due diligence. Surely there are those who treat their coaches better than Terek does.
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March 2023 by Patrick Rohrbough
Great place for a kids Birthday party. Kids run and bounce.
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May 2022 by Julia M.
Coach Terek truly cares about the kids. Our daughter (7yo) loves going here and it is a highlight of her week!
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February 2022 by Danella W.
I had my son's 8th birthday party here and I would definitely recommend. The owner and trainer kept the kids entertained the whole time. They helped with the food and cake and would not let me help clean up. If you want your kids and their guest to have a good time while you sit out in the common area and talk and catch up with your friends (adult time), I definitely recommend. You can also see into both rooms in which they kids play within. Also of note, my daughter goes here for gymnastics...great atmosphere for learning and small class sizes. I am a happy customer
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January 2021 by Maria Alfonso
We love journey we have enjoyed too much!!||
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September 2020 by Laura Hanner Milton
We love Journey! We have enjoyed their open gym(not available right now), preschool gymnastics, and ninja classes. The coaches are great and my boys love going there. They get SO excited when I tell them it is Ninja class day. The owners have created a great family atmosphere.
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July 2020 by Dr. Scott Jurica
We love it and so do our kids. Very professional and a great atmosphere to learn and develop athletic skills.
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June 2020 by Stacy Dalton
My daughter wanted to find a Ninja class - and we are thankful that we found Journey. The coaches are amazing! They get to know each child and ask follow-up questions about what's going on in the child's life (school, friend problems, illness or missed classes) so the children feel valued. Even the owners teach classes, interact with the families, and make the effort to ensure the parents and children feel appreciated. Great program! My daughter loves it! She did Ninja classes, parent's night out, and summer camps - loved them all and couldn't get enough!
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June 2020 by Magen S.
My son is 6, almost 7. He was 5.5 when we started at Journey. The entire experience has been so positive for not only him, but for us as well. All of the coaches at Journey are talented, encouraging, and so helpful. I've been able to see my son thrive and really experience his 'element' like never before. I was that mom that cried after we got home because I knew this place was exactly what we needed and had been searching for. I like the way the classes are led...there's an obvious 'team' sense, but it's not competitive. The kids are able to work on their personal athletic goals in a group environment. It's the perfect combination! Coach Terek is incredibly kind and very motivating. He makes an effort to speak with everyone and make sure any questions are addressed quickly. As soon as my daughter is old enough, we will be registering her in classes as well! Additionally, I've been to both the open gym and birthday parties that were hosted there and those experiences were TOP NOTCH as well! We love Journey!!
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June 2020 by Klara T.
This was the worst place I have ever been. If you are looking for a gym that your young kids can go to for light practice or recreation go for it. But If your looking to join team or plan on getting there I suggest going somewhere else. The coaches have little support for the girls and give little time to actually coach them. The main coach and owner Terek is a bully to the kids and they often left crying and begging not to go back. DONT GO HERE if you care about your child's mental health. Just save your self the trouble and go somewhere else.
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January 2018 by Amber C.
Such a wonderful place! Our girls have so much fun in their weekly class and we frequent the Open Gym times and have been to some really fun birthday parties. The staff is wonderful and the entire atmosphere is uplifting and fun!
