“Purchased a new phone and that night I found that Facebook hadn't set up properly. Went back and they corrected the problem but charged $30.00 to do it. Appears service stops after sale.”
“Great customer service at this location, but they're very busy because of it. Plan to go into store during weekday morning or afternoon. Very friendly. They take time to really help you.”
“Overall good quality service and availability given the many rural locations they serve. Customer service has improved greatly in the past year with good communication of network issues. Folks are knowledgeable and typically resolve issues in real time.”
“I can honestly say I've had this company for almost 3 years, I've never had a problem with Frontier, and when I needed help with something they were nice, efficient, and quick. I'm stocked that I've never had a problem with them. While with other companies I've had rude service.”
“Talk to real humans who are always ready to solve any problems. We've been with them for years. New big company is bringing fiber optic to our neighborhood. No Thanks. Sticking with Western Broadband!”