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November 2023 by Sally Spilman
These folks got me in immediately for my brake problem, even when they were extremely busy! They didnt charge me a service charge for assessing my problem and the cost for repair was very reasonable. They provided shuttle service and had me all fixed up within a couple hours. The owner and all her staff were super friendly and I look forward to going back for all my auto needs. Super satisfied forever customer.
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October 2023 by Diane Campos
I brought in my truck with intermittent but serious engine cutoff. They tracked down and repaired the issue. I also asked for a tune-up, which ashamedly had not been performed in its entirety since purchase of the vehicle. They looked over everything, changed out some parts, but did not just charge to charge. They advised me that there was no need to replace some parts because they were still in good condition. I appreciate their ethics. These folks were friendly and thorough. Thank you to the mechanics and front desk staff! Would definitely recommend this shop.Services: Auto battery replacement
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October 2023 by Anthony Damato
These Guys and Ladies are the best. Had a old vehicle repaired and they stood behind their work 100%. Only a few business do this kind of workmanship. Old schoolServices: Transmission
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October 2023 by Marjana H.
update. Monday a week after I drop it off they finally call to say it's ready.... only to call back a few minutes later saying their debit/credit machine is not working and I need cash or Venmo. called the businesses on both sides of the road next to them and no one else is having isssues... her words " our area is having issues with the internet connections to process payments.... what a load of crap. I'm using a two , with the thought of one. Will depend on if my truck is safe to drive, when or if, I ever get It back in one piece. Maybe it's because I admitted to being ripped off by another garage. but this garage is the moving target of efficiency and transparency. Monday Morning Drove in first thing in morning. Seemed legit. Without outright badmouthing the other shop they left it at "Well. that's not how we would have done it at all" said they'd call at end of day or first thing in the morning with diagnosis.Tuesday morning : they open at 8 I finally called them at 9:30 : "needs new plugs and coils" Okay, how long? " hang on let me asI tech". She goes away for a few and comes back and says "end of the day" Fantastic.Called back close to closing and says : when they went to drive it after putting in the plugs and coils they heard a noise that made them think rear differential. ( this is what I was actually hoping they'd find. I knew something was amiss and just didn't understand at the time what it was) okay fine, I say. When and how much will it be.... Mechanic tells me 11.5 hours to replace rear differential. I question why a 30 year experienced shop would require almost twice the time needed to do this? and here's where this shop gets shady. He leaves the convo and someone else comes on to "Try" and "Pick up" where the other left off.so she comes on and says "Oh the miracle mystery mechanics did some recalculating and now it's only 3400 for it all" I say "Fine ,when? ' thinking weeks of waiting for a part' She says "Thursday. But Friday "At the latest" I call Thursday after lunch. They "need till Friday but for sure it'll be ready!"FridayFriday I wait til 2 pm to call... "It's being finished up now and will be ready by end of business day." I explain I'll need 20-30 minutes notice so if I need to Uber I can make it on time. ' she says she'll call by 5. Five comes and goes so AGAIN, I call them, Not ready. ! Mechanic gets on and says differentials in but they still need to do plugs and coils "I'm like WHAT THE EVER LOVING F? !!!!!"you're telling me the coils and plugs haven't been replaced? You guys said after you replaced them you took it on a drive and notice the rear differential was in need of repair?! And they do the switch up of people. 3 times and honestly she tried to tell me it's not the plugs and coils we're needing to do, it's the differential that took so much time and need finalizing ! I was like " your mechanic himself just told me a completely different story." Finally, I said " well, you've literally have me in a car hostage situation. My life depends on you doing your job without sabotaging my truck because I'm totally pissed off by now. You're costing me more money because your 30 years of experience has taught you ZERO time management. And this is why people don't trust mechanics. Because believe if I could figure out how to do this myself I sure as hell would."Will I get a quality and trustworthy truck back? I guess my 1500 mile trip will tell. Personally , I'm not hopeful but hope to not die on the way. My suggestion. Go ahead and go to dealership. Pay the extra. Or find a different shop. 30 years of business could just mean they're good at something else besides quality workmanship. Suggestions for a better experience 1. Don't play phone games A. If you say you'll call , call. put a timer reminder on you
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September 2023 by Travis Moore
Quick service, and a very fair price. First time I had some major vehicle issues, and they were very kind and helpful!
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September 2023 by J Dee
Went in a week ago to get my Ford Fusion passenger window replaced. I couldn't had picked a better place to complete the job. Great service and I really love the staff . As for the nice lady that works there , I'll remember to bring her some bbq the next time I fire up the grill ??
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September 2023 by D Meyer
Kia Boyz strike again. Someone smashed my door handle/lock, probably trying to get in to steal my Hyundai. Damon was great in helping me get the use of this door back without doing a complete door replacement. They also did the front brakes at the same time. Completely happy with the work. Thanks guys!Services: Auto brake repair
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July 2023 by Che Navarro
So, while I wasn't actually able to get my car fixed due to financial issues, I do want to say that the guys here were super nice, super friendly and patient. They did ask they could to try to find the best parts at the best price and when I couldn't afford things, they let me leave my car in the lot until I could get a tow truck. They seem like a great repair shop, hopefully I won't have future car problems, but if I do, I know if go here.
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June 2023 by Juanita Robbie
Just the best!!!My alternator broke and I got my car towed overnight to H&H. I went in the morning and explained to them what the issue was. They fixed my car in less than 3 hours. I was shocked when they called me to tell me my car is ready. The staffs are all friendly. Thank you so much for your fast and excellent service. Will definitely use your services again and again. Thank you!
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June 2023 by Austin Graham
Well I certainly don't mind eating crow. And when I make a mistake I admit it. The past is the past but bygones be bygones. None of us are perfect. I had some doubts and reservations about this place due to some previous encounters, but they came through and took away any doubts that I might have. This place went above and beyond the call of duty to get my truck in and get it fixed. It took a little longer than they thought and after all that hard long work when the heat index was 111° and they finally fixed comment finished my truck around 8:00 p.m. they drove my truck to my house for me. If you need a vehicle worked on there's really no reason why you should go anywhere else but to this place right here. They are hard workers. And they get the job done.Services: Electrical repair
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June 2023 by Cornelius Johnson
My alternator went out on my way from work. I called H and H the next day and my alternator was replaced at a reasonable rate. I would recommend them anyday.
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June 2023 by Curt S.
Don't have a trusted auto shop? Who does? Well, Look no further, H&H Auto Repair is your answer! This shop is where you want to entrust your vehicles to for all you mechanical repair needs, custom work and more. Personable & friendly service, integrity in their work and character is what makes this group stand out & stand above of the rest of the auto shops, who tend to resort to upselling, shady & deceptive practices.Knowledgeable straight shooters, who will give you the real picture of what is needed to get you back on the road, without gouging your pocketbook and instilling fear into your situation.Go visit them and say "Hi" to your new lifelong auto repair shop!
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May 2023 by Shronda Morgan
This place by far is the best place I’ve been to get my vehicle fax. I definitely would recommend going here. They also work with you on payments for your vehicle while it’s being fixed and they datethis place by far is the best place I’ve been to to get my vehicle fixed. I definitely would recommend going here. They also work with you on payments for your vehicle while it’s being fixed and they do a damn good job of fixing the vehicle as well
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May 2023 by Brett Stanke
I must dramatically and whole heartedly apologize to this business in attempting to leave a review about a nefarious repair shop in Killeen I mistakenly slandered a business I know to be honest and trustworthy here in georgetown. This business is as upstanding as they come with great people and excellent customer service. I sincerely apologize for any damage my mistake may have caused. I have removed the original review and left this one in its place once again I sincerely apologize and hope this makes it right. Sometimes technology is a curse and a blessing I hope you all have a great day.Services: Electrical repair
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April 2023 by Ivonne M. Mateo - Bonilla
From the moment I called and told them my car left me on the side of the road, they were nothing but courteous, kind and incredibly helpful. They made me feel like my concerns were valid. They walked me through the repairs that needed to be made and were ready to offer estimates of all the options and allowed me to make a decision. The pricing for the repairs were very affordable. When I picked up my car and had to return my rental down the road, they were kind enough to make arrangements for me to have a ride back since it was pouring rain out. I definitely recommend them and will be using them in the far far away future!Services: Auto water leak repair
