Hewlett Collision Center is a reliable auto repair shop known for quality work and good customer service. Customers appreciate that the repairs are done perfectly, often using all new factory OEM parts, and the results leave the vehicle looking as good as new. The team, especially service advisors like Darrell and Joseph Vega, are praised for their professionalism, friendliness, and attentiveness. They keep customers informed with regular updates via calls or emails, which helps ease any worries about the repair process. However, some reviews mention issues with responsiveness, noting that certain staff members may be unresponsive or slow to return calls, which can delay the process. One customer reported that their vehicle took longer to repair than expected, with a five-day delay for a job that should have taken less time. Despite this, the overall experience remains positive, with many customers highly recommending Hewlett Collision Center to friends and family. Whether dealing with accident repairs or hail damage, the center demonstrates a commitment to quality and customer satisfaction, making it a trusted choice for vehicle repairs in the area.
The work was good but…. The agent that handled my repairs was unresponsive, not returning numerous calls for information. Also it took 5 days to complete a job that should have taken at most 3.
May 2024
Great communication and did a great job on the repairs. They used all new factory OEM parts and replaced everything that was damaged.
April 2024
Amazing customer service from Darrell. He kept me abreast with updates on the status of my vehicle throughout the time that it was in the shop. I definitely appreciated that level of customer service.
