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October 2023 by Tony G.
This place has gained a lifelong customer! I live 50 miles away, and will drive that 50 miles every time I need their service! I don't trust any other shops to service my equipment!
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October 2023 by Scott Gordon
It's ok I guess. Not sure how they can find anything there but I guess they manage somehow. Fine by me as long as my equipment gets fixed that's all I need.
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August 2023 by Frank Menchaca
Great customer service and very helpful with all the information you need to no. I would reccomend them 4 any outdoor equipment.
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July 2023 by T. Farmer
looking for a hard to fine part for a 20yr old weed wacker and they had. nice staff good prices.
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June 2023 by Lealand C.
This business has a piss poor attitude with the worst customer service. After three months of no follow ups and excuse after excuse nothing. On the phone the male person was extremely rude and could careless wether or not any work had been completed. It was taken in for belt replacement, new blades and both control switches to be replaced. All the parts were supplied. We were in formed that they had the zero turn torn down waiting on parts. At no point have we been contacted that any additional repairs or parts were required to complete the work. Informing a customer that he could care less if the mower is picked up and proceeding to hang up in the middle of a conversation is poor business practice. WARNING! Save yourself and your money. Take your business elsewhere.
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June 2023 by Alex Wesley
It took me traveling to Georgetown for some simple bolts that hold on the air filter base on varied ex series mowets. They were the only ones that could give me the bolts we talking I tried for 3 years. They found the part number and order one let than 10 minute phone callEven a small engine place that famous was no help. These guys are awesome.
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May 2023 by Connie “Conners” Herr-Kacy
Family owned company that repairs lawn mowers in Georgetown, Tx. Very hospitable and helpful. They are going to let us know how much it will be to repair and whether is worth repairing. The company also gives out loaners to cut our grass until ours is repaired. Everyone was very pleasant and helpful. The only downside is that it will take a minimum of 6 weeks or so
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April 2023 by Donald S.
My experience with shop is not a good one , my zero turn lawnmower, was pick up on 9 Feb 2023 I call the around the 14 March , i was told it was log in about 2 week ago which was not true , after been place on hold the lady came back to let me know parts was on order . That continue until I request my equipment Be returned to me 4 day later lawnmower was returned with a repair bill that i still have doudts about. So i do not RECOMMEND THIS SHOP TO NO ONE !!!!!!
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April 2023 by Robert M.
Warranty work takes time for approvals to release funds for repairs alot of the negative reviews onsite are based on the time of wait .Took my mower in and it was a wait from Skagg but repaired correctly ,yes I paid for the labor upfront to look at it , but that's to be expected anywhere .This is a business that has a lot of work and wait times to be expected I see mechanics technicians working hard in the back .
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April 2023 by Jerry H.
this dealer has been here forever and over the years i've had disappointing service.different story now as i had an echo chainsaw under warranty that i could not start.expecting a month or more to service it but when i brought it in he took it in back and cleared the carb, running in 1 minute. Sorry, didn't get his name but he was very pleasant and only one at the desk 4/3/23 0845.Big improvement from past visits over many years
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March 2023 by JERICO GOODMAN
Used your company for years. Been dealt a pretty fair hand. “ Can someone Please answer the phone!” 30 mi. Drive one way to come visit ya and find out you don’t have the part I need. Thanks
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March 2023 by Gregory L. Reese
If I could, I would give them no stars. I dropped my generator off mid January, I was told it would be ready by mid February. After numerous calls last Friday March 3rd I was told it wold be looked at by the following week. I called today March 7th and was told I needed a new carburetor. I found that very strange being when I dropped it off in January it ran fine it only needed a carb tune up. When I got the generator home I tried starting it up and gas spewed out from under the covers. I took off 2 panel covers to discover 2 gas lines either cut or disconnected. Only because I can't prove it I'm going to say disconnected (hummm). I repaired both lines and she started right up. Never again will I be back to this place nor will I ever recommend.In response to "owners reply". There are many false statements you stated .. even with your 1st sentence of "At the time of drop off when explained to you and every customer that we have an extensive back log of repairs and have since the ice storm" I dropped my unit off mid January... the ice storm didn't start until Jan 30th .. regardless thank you for your response attention to detail is the key to good service
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March 2023 by Nick Edwards
Great place to do business with. I appreciate that small town business atmosphere. Everyone has a great sense of humor. And they are very knowledgeable of every piece of equipment I have brought to them.
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February 2023 by Louie 31
I bought a new Stihl vacuume/Blower use it one time and the blade fell off I returned it within 7 days and was still charged a 20% restocking fee or $71.44!!!. I belive in supporting the small business but not Georgetown Outdoor Power.
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January 2023 by Teresa PR
They have worked on my lawn mower 3 times brand new so they can fix it. It started once than tried again and it would not start still very frustrating. According to them it was my calibrator because he said I use the wrong gas. Which is the same gas I have always used since I had it? It has been the same thing wrong with it over and over. I will never use them again also very expensive especially since I had taken it there less than 3 weeks apart from the time they repaired it. The guy charge me again all 3 times for the same issue. Would not recommend to no one.
