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June 2024 by Victor Teeter
Top of the line! Very helpful staff.
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May 2024 by Jack Szalasny
Always our go-to place for anything outdoors. Great service!
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April 2024 by Jan Dye
We had a wonderful experience with Georgetown Fireplace and Patio! Pam did a wonderful job of designing our new fireplace doors. Raymond was meticulous with his measurements and installation. We couldn't be happier with the results.
Patrick and Jan Dye
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March 2024 by Jeanne Parker
Well, I just spent $600.00 fixing one of the two fireplaces that they installed for me. I have had issues since they were put in and have had them out 3 times. I finally found a real fireplace installation company that came out and said they installed the remote and whole system wrong which is why my remote-which was $285- melted. Now I have to have the new company come out when I have built up my repair budget to fix the other one which was also installed wrong. I called the week after Christmas to try and get them out again and it took 30 days for them just to call me back. Not impressed!
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March 2024 by Larry
Very nice place
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February 2024 by Vince S.
Fan to add on for better heat distribution would be a big plus. Staff was knowledgeable and helpful throughout the process.
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February 2024 by Mallory H.
I can't leave less than a one star rating or I would! Worst place ever! Don't do business here. We are all about spending money local but I'd rather take my chances through anything else than this store. Bought an insert at the end of November for almost $3000. I knew exactly what I needed and we've lived in the same house for 5 years, so I know I need a propane fireplace. Talked to the lady Penny who was nice enough. She explained because of the size of my fireplace and it being propane it would be more money. Ok, it is what it is. We tell her we will be out of town between a certain amount of days around Christmas and she said someone would be in contact. After January started still no call on someone coming out to do the install. I call and tell them so they schedule someone to come out. Someone comes out to install it and he says it's a natural gas insert and that we needed to pay an additional $900 for the fireplace. Super frustrated, I tell my husband and said we paid nearly $3000 so he asked if the manager would be willing to settle since it was their mess up. Nope not a penny less to install it. We decide not to get it bc then it would've been $4000. I look it up online and it's significantly cheaper than our receipt. Here it is 2/27/24 and I've been calling for a refund. Every time they promise to call back-- they have not returned a phone call. I've asked to speak with a supervisor or owner because I want to know where the incompetence is coming from-- if it's trickling down from management or if it's an issue between the sales people. The lady asked me today if I wanted a refund or to talk to a manager because he's busy in a meeting all day. . I said no I want both because he needs to know how this store is being ran. If I ran my business like they do, we wouldn't have one! You can't take people's money for a product you tried to upsell them on and then not refund it when they don't play your sales game. Stay far away from this place!
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February 2024 by Cassandra E.
We inherited a 2008 gas fireplace with the home we bought. Every year when the temp lowers in Austin we turn it on. Every year after a few uses the black paint begins to peel off the top of the grill plate. Every year I repaint it followed by it once again peeling and then I paint it again. In total frustration I contacted Georgetown. I sent photos of our tacky looking fireplace so that my frustration could be appreciated. The nicest man, Jeff, in the service dept. called me. He sent me a photo of a new fireplace front that could replace our headache. But unlike your typical service person he went on to explain that if I wanted to try painting it one more time how the metal should be prepped and exactly what kind of paint I should use. Who does that? Jeff was so customer friendly, so helpful. I was surprised by all the time and attention he gave my problem. Georgetown is the best. I will definitely buy my next gas fireplace from these people who really do care about customer satisfaction. Thank you Jeff and thank you Georgetown Fire and Patio!!
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February 2024 by Sandy N.
Jeff at Georgetown Fireplace & Patio went above and beyond to help us to success (& extreme satisfaction) on the install of our wood-burning stove. Rarely, these days, does one find customer service to this extent. Jeff made himself available when I (frequently) called, whether it was about safety specs of the fire wall surround, dimensions/material for platform, or to just chat about "the way things work." He carved out time to meet my contractor and give him a detailed tutorial on specific install issues of the stove, pipe and even the surround and platform. Communication, attention to detail, and more -- all top rate!
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February 2024 by Kenneth Pierce
Great service and knowledgeable folks at the front desk.
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February 2024 by Natasha Blong
Jeff took the time to walk me through the pros and cons of different fireplace options to help us pick out exactly what we wanted. There was a mix up from the manufacturer with the gas insert where we received a propane unit instead of gas and they promptly got it swapped out for us. The staff are friendly and willing to assist you with any issues along the way. I would highly recommend a ventless gas fireplace (Cimarron Timbers) for anyone looking to heat their house without electricity in the case of another snowpocalypse!
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February 2024 by Eli Cox
Several years ago, Georgetown Fireplace & Patio did an excellent job replacing our rusted chimney and converting our fireplace from wood burning to gas.
We are about to sell our house so we wanted to make the fireplace look its best by replacing the sand, volcanic cinder, and rock wool.
Michelle Pompilio provided the supplies we needed and took the trouble to print out a set of the burner’s installation and operations guide. She was very knowledgeable and generous with her time. Her help made it worthwhile drive 19 miles from Austin to Georgetown!
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February 2024 by Phi Hung Nguyen
Jeff and especially Michelle were very helpful to a first time shopper like myself.
The fireplace looks great per their suggestion. Unlike Churchill's Fireside & Patio, this place carries the Mendota FV42 and actually makes it easy to purchase the firebox itself.
Raymond came out to reorganize the wood set and light up the firebox. He also went above and beyond to help be put on the grace frame.
Will be coming back in the future.
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February 2024 by KK
Disappointing Experience with Georgetown Fireplace and Patio
Several years ago, my husband and I purchased a Dutchwest wood stove by Vermont Castings from Georgetown Fireplace and Patio for over $6000. While the product itself is of good quality, our experience with the after-sales service has left us disappointed.
A small handle used to open the front and side doors of the woodstove broke, prompting us to visit the store for a replacement. To our surprise, we were informed that we needed to pay $27.00 plus tax for the replacement handle. Despite expecting a free replacement, the saleswoman explained it was the manufacturer's policy and not covered under warranty.
While I understand the constraints of manufacturer policies, I believe Georgetown Fireplace and Patio could have made an exception, especially considering our years of loyalty as customers. This incident has left us dissatisfied, as we anticipated a higher level of customer service from Georgetown Fireplace and Patio, considering our 15-year history of purchases with them.
To add to our disappointment, I discovered the same handle with the same product number on Amazon for $19.71 plus tax. This price difference, coupled with the lack of goodwill from Georgetown Fireplace and Patio, has solidified my decision to no longer patronize their establishment.
I hope this feedback serves as a constructive critique, and I hope future customers receive a more positive experience.
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January 2024 by Paul Panzica
So happy with this business and the customer service I received. Spent 30 minutes in the store reviewing options for my gas/wood fireplace. They came out today and an hour later we have a beautiful fire. Thank you so much
