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December 2023 by Fred Henry
Great products & customer service
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August 2023 by Elizabeth G.
Self checkouts. Incorrect costs of items - watch out! Know what your items really cost. Check out helper employee wanted us to accept what the system said - did not want to do her job and look into the issue. Unimpressed.
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August 2023 by Anne B.
Don't ever buy an appliance from Home Depot because once it is delivered they don't give a shit if you have a problem with it. Hand you a sheet with manufactures phone numbers and tell you to call the one that made your appliance. Seriously. ZERO service after the sale. AND they don't tell you important features of what you are buying (that you should know). HORRIBLE TERRIBLE service.
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July 2023 by Policarpo al Fresco
There’s a feel-good vibe on this store. Have you picked your next project yet?
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July 2023 by Tom S.
Come to find out that Home Depot is only interested in veterans as long as they register. Even showing your hundred percent disabled veteran ID is not acceptable. They seem to be more interested in getting your phone number and your email address. Then they are in serving a veteran. Lowe's will give discounts to veterans,
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June 2023 by Saundra M.
Horrible customer service. Will not shop here again if at all possible. Was planning on lots of home improvement projects, but definitely not using Home Depot.
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May 2023 by Malana A.
On Saturday 5/13/2023 me and my family went to home depot to buy some cleaning supplies we got to the shelf check out there were two ladies working over that way one was telling everyone which lane was open and the other one was reading something and looking around. now it's my turn to check out the lady that was reading something saw us ( Mixed African American) and jump up to say lane 4 is open broke her neck to check us out when it came to little time to pay she went back to her lil spot and kept looking at me like if I wasn't going to pay for my items. Me and my fiancé feel like were Racial Profiled very uncomfortable.
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May 2023 by Michael V.
There's plenty of places to do home shopping. I'm lucky that the closest most convenient location happens to always be full of the friendliest staff. Today I met Maurice Clark in the door handle section who helped me get me items as we chatted about our love for music. And Edith who helped me check out who taught me how upcs line up with the item number on the receipt as we confirmed our smart lock. It's the little things, when employees take it just the right amount of slow, that makes a place a return destination. This location has it down pact. I can even remember Scott's name from a week ago who helped me in the tools department, and gave me a water bottle from the employee fridge because I was dripping sweat. (Granted he's been helping me for 2 years now and always a pleasure.) Sorry - last name drop. Guiellermo who politely smiled when he saw I bit off more than I could chew but still helped me get the fork in my mouth :) Even the kids who helped me load my truck - scrappy go getters. I'll continue to do my shopping here simply because when I come I walk into a place of people who are just as excited as I am to try and build some cool stuff for my house.
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February 2023 by Stacey Hansen
All of the plants were way over priced, sun damaged moldy and not the best selection. Definitely not what I'd expect the week before the 4th of July.
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January 2023 by Cory M.
I would give most Home Depots a 4 or 5 star rating. The one in Georgetown is a pathetic joke. I tried to purchase a Ryobi Bandsaw Tool today. It took 20 minutes to find someone available to unlock the wire cage so I could have access to it. I get it, there has been a lot of theft of tools walking out the door. Then they had to bring it up to the front for me to the contractor check out. Okay, still understanding no problem. I was about to purchase about $100 more small stuff (about a $275 total purchase) to along with it for a job that we have in the area. There's two lines operating out of three for contractor checkout. Then after waiting in the first line for about 15 minutes, they announce the line I'm in about 8 deep is for phone in credit cards. I'm like, ugh. So I walk over the second line where you can actually pay yourself, I'm 16th in line. After 20 minutes the lady finally checked out the first customer, she is obviously not real good at what she does. Seriously? So I walked up and asked the cashier, "is there another way I can pay for bandsaw?" Her response was, "No, this is the only line". My response, "Guess I'll go elsewhere" and left my stuff in the cart and walked out. I'm sorry, I don't have three hours to hang out in Home Depot. This process could have been avoided by having someone educated in what the building materials are at the contractor check out, so every item doesn't have to be looked up and by opening up the other vacant line. I wasn't the only that walked out at that moment. This particular store is poorly ran and is not contractor friendly at all. They didn't even have the metal studs I was looking for so I had to travel 10+ miles to Hutto anyway to get the additional materials I needed. What sucked, is Hutto didn't have the bandsaw so today was a waste of my time with Home Depot. There is no wonder this place only has barely at 3 star rating. Overall I would recommend Home Depot. They are not all the same with customer service or products as a warning.
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January 2023 by Fransisco J.
Was needing help at self check out but employees refused to help, when they finally came over they were rude and seemed to not give a fuck about customers.
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December 2022 by Cheyenne M.
Building our own home meant many trips and the most random hours of the day for the supplies we needed!
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December 2022 by Chris T.
Usually my experience is decent here. But not being open when you say you are is a waste of my time. I made a special trip at 7:15 p.m. on a Sunday night because online it said they were open until 8 pm. The hours on the door said the same thing. All the doors were locked and many people besides myself were trying to get in. There were a lot of irritated people besides myself.
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September 2022 by Sha L.
HORRIBLE customer service today in the RETURNS AND and the water sprinker section. The empoyee told my husband to "look at pictures" in response to his question. CONDESCENDING and absurd.
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September 2022 by Brian O.
I remember Home Depot entering the building materials and hardware retail space in the 1980s with HD's claim to fame that each aisle had an expert or pro stationed there to assist customers by having an actual electrician working the electrical supply aisles and a real plumber working the plumbing material aisles, in order to complete with local iconic hardware and general mercantile stores and the local lumber yards that greeted every customer and wrote up their lumber order or walked with them to find the exact part needed, but that changed over the decades like has everything although that same level of service can still be found in some big box, Ace Hardware, or local mom and pop store, depending on staffing levels and except when the electrician or plumber has days off. Even before online ordering was real popular thing fifteen years ago, Home Depot created an experience for tradesmen, builders, hobbyists, homeowners, and weekend warriors where they could see many different choices for the same type of drills, saws, mowers, fertilizer, and pretty much anything needed to do a repair or new project. Home Depot really changed the entire retail space for home improvements and building projects that was available by just walking into the store. Big Box Building Materials, Home Goods, and Grocery Stores have been conditioning customers for two decades with the introduction of self-checkouts and recently Walmart and Home Depot have converted much of remaining checkouts to 100% self-checkouts, so obviously both Walmart and Home Depot are committed to this change. Walmart has a few self-checkouts with conveyor space for multiple items that are often needed by shoppers, but Home Depot's newer self-checkouts last couple of years have little space to set items for checkout and this is a problem as many HD shoppers don't use shopping cards and carry multiple items in hand, so there's no way to easily check out. The lastest iteration of assisted self-checkouts are even less functional and lack the space between kiosks and in front of each checkout kiosk for assistance by HD employees without close contact. Awkward and non-functional for both customers and employees to interact at same kiosk. Another issue is that HD shoppers often require assistance for building materials or plumbing items that must be my measured or other items like bolts and screws without SKUs that must be looked up and verified by photos, so it seems to be a flaw that there's not different checkout options for shoppers with entirely different needs. Home Depots states that they have assisted checkouts, not self-checkouts but I dislike the aggravation of employees trying to take over self-checkouts from customers not asking for help, as usually some employees just run through checkout screens and don't bother to ask preference before hitting buttons to complete transactions. My favorite is that they usually bypass option to email/print receipt versus print receipt only and only react after they see the frustration on your face. HD has never had six open checkouts even counting the Pro Desk, so why have six employees trying to herd cats with assisted self-checkouts versus the effectiveness and speed that six full-service checkouts would have. Home Depot's biggest mistake is in not educating customers on how HD envisions or wants the new system to work as assisted checkouts, so why not go have all the employees standing around telling customers waiting for the six open checkouts out of ten how assisted checkout is supposed to work versus saying nothing. Also, on Saturdays and every day when parking lot is full of vehicles, why doesn't HD just open up all ten assisted self-checkouts versus only six? I asked one of the six HD employees standing around waiting and they said they only open six because they are short staffed. Go figure! Not certain where we go from here after the innovation and transition created and continuing after COVID-19 and staffing challenges, but customer service and a shopping experience necessary to c