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October 2023 by Rivery Dental
Worst company ever! Frontier canceled my business internet service without our permission, while we requested to cancel our phone lines. It not only brought us a lot of trouble since there is no internet, and also charged us the early termination fee. Moreover, the agent did not remove all the phone lines we requested to terminate from our account, and keep charging us fees! I contacted Frontier and tell them the problem, but no one resolve this issue, and sent the case to collection agent, everything is so messed up with this company
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April 2023 by Juju Argote Lopez Atkins
I can honestly say I've had this company for almost 3 years, I've never had a problem with Frontier, and when I needed help with something they were nice, efficient, and quick. I'm stocked that I've never had a problem with them. While with other companies I've had rude service.
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March 2023 by Juju Atkins
I can honestly say I've had this company for almost 3 years, I've never had a problem with Frontier, and when I needed help with something they were nice, efficient, and quick. I'm stocked that I've never had a problem with them. While with other companies I've had rude service.
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November 2022 by Ron Thompson
Have had a Frontier landline from the time Verizon owned the line, 2009. Since then I have experienced only a couple of widespread outages that were short duration. Note, I'm only talking phone. I do not use them for Internet. Recently I picked up the phone and had "dead air," no signal. I checked the trouble shooting on their website. Followed all the diagnostic steps and then went to chat. The technician on chat suggested other things to try. He asked me to open the service box on the outside of the house and plug a phone into the test outlets inside the box. I did and still was dead. The chat tech then opened a ticket for a field tech to come out. It was late in the evening, so we made it for the following day. 9:30 Tom, the field tech showed up and went to work at the box, that I had left open.(They are a pain to pry open.) He verified I had electric for a ringer, but had no service. He told me he would let the linemen know and get it fixed. He closed the box and left. About an hour or so later, I got a text and phone call from Tom that the issue was fixed. They had found a shorted wire and rerouted my service over a new wire. Phone works great now. The whole time Frontier kept in constant communication by text. Confirming the reservation, when Tom was supposed to show, Tom saying he was on the way and would be there within 30 minutes and the resolution. Overall, I am very happy with Frontier's response.
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November 2022 by Rajesh Kumar
The worst internet provider ever. First of all they leave you without internet for good 8 days with no one turning up to fix the service, next when I cancelled the service they didn't even sent the QR code to return the device. I literally called them 4 days to follow up on QR code, each time wait time was more than 40 mins but still I haven't received it. They are saying they will send a shipping box now but there is no update even on that. So now, I will have to pay $250 dollars for their routers which is sitting like a junk at my home. Frontier of you're listening can you look into this. It's such a pain to pay so huge amount without any fault of mine. Stop exploiting your customers.
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November 2022 by Eric Shuster
Truly the worst communications company ever. I have used many. Their services are lame and their customer service is the very worst. I get passed from one person to another with no clear handoff, starting over each time. The worst. If I had another choice I would use another company, but I have no other choices in rural Taylor.
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November 2021 by Mark Horbovetz
Relocating for work and set up installation for a time we would be in town as we haven't moved yet. Scheduled trip for weekend and Frontier calls day before installation to set up an installation time. When they review, someone didn't see my deposit and cancelled my installation. Now trip is basically just site seeing instead of getting it set up for work from home.Why not contact me before you cancel? Sure they have 5 different people calling me to set things up and get payment but not a peep when they make an erroneous decision. Yep, typical big biz looking down on little customer.Can't wait for competition to get here with speeds we can use for work from home. I'll be first to jump ship.
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November 2021 by Abraham Van Vleck
If I could rate this company lower I would! I tried to get internet service for my house and called Frontier. After hundreds of dollars in bills and many hours wasted on the phone I never received internet! Then they reported my to the credit bureau after admitting that they had been incorrectly billing me for service I didn’t not ever receive. Customer service will put you on hold and than after hours of waiting, the phone call will just end. When you call, no matter who you talk to, they will say that you need to speak with another department and transfer you or simply just hang up on you! I’ve never had an experience quite like this and it has significantly impacted my life because of the negative affects of have a bad report on my credit. I highly advice not to use this company at all cost!
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November 2021 by steve Lucca
For a company with the word Communications in the title they leave a lot to be desired. After asking pointedly three different times were they certain they could provide internet to my home, I scheduled them to come out on Tuesday 9/14/2021 between 1-5. Got to be about 4:30 and no show so I called and was told that the technician went to a central location and discovered that they could not provided this service. Did He/She or anyone bother to call me? Of course not!!!!I was told that the dispatcher would call by 8pm. So if I hand not called myself they would have left me hanging until 8 PM.I decided then and there to cancel, but that was a three call monty and on one of those calls I could clearly hear chickens clucking in the background of what might have been a third world country judging by the accent of the person on the line.Is this really the level of service we have come to. Don't do business with the company. They really stink
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November 2021 by Tracy Porter
I understand that there have been massive issues with power and service with the current blizzard conditions, but I have been holding on the phone for over 4 hours, afraid to hang up and have to start all over. My requests for support via Frontier's live Chat and on FB and twitter have gone unanswered. There is no way to even report an outage other than through the phone. The Frontier website says there is no outage at my location, but we've been without phone service for 48 hours now.There absolutely MUST be a way to report issues online. This is ridiculous.
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November 2021 by henry maldonado
SAVE YOUR MONEY !!!!! Frontier isabsolutely horrible and should be closed down as an internet provider. Ever you night around 9:30 the system shuts down. We have changed routers 3 times and a technician has been to our home twice. This is all within the last 2 months. Everyone says the same thing. It is a problem at the main controland they are working on it. I wish AT&T was in the city of GTCJ, This was written last night during the usual nightly outage at approximately 9:30 pm. As you can see .......it's still out. There is no reason to message when it's going to be the same song and dance.I took a chance and messaged...chatted with Ian and just like I thought......same old song and dance. It came on and now it's back off.Absolutely a waste of time !!!!Buyer beware.
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November 2021 by Carl Ares
Horrible service. We have been with them since they acquired the Verizon internet services and it has been horrible. We have spotty connection and slow connection speeds and all customer service does is pat you on the back and says everything is working fine. We have a 12 year old modem and router that they refuse to replace and if you look at their reviews for all their locations in Texas, they are all below 2 stars, even ones with hundreds of reviews. Don't get this internet provider, pretty much any other company will be better.This company had to go through bankruptcy and I wish they had just gone out of business completely.Final update: We have finally found a cheaper, faster, and overall better internet company and have left this one behind!! Internet has never been better. LITERALLY
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November 2020 by Joline Rush
Was calling to report a customer's of thiers service was out since is was not on the account they would not listen to me or sent someone out to check. He is 89 years old and lives by himself and has a monitor which works off the phone line. She would not even let me talk to a supervisor. Your not on the account nothing we can do. This is piss poor service we are stuck they are the only ones that service that area. Is this not why we broke up Ma Bell best telephone company ever! Dont use these people.
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November 2020 by Tommy Wellford
I would give zero stars if that was an option. I have a business land line with them and I have at least 1 ticket a week with them. The worst service known to man. I had an open ticket with them on Thursday, on Friday I received a text saying everything was fixed. Not the case, it was worse after the tech left. I called Frontier to tell them but they couldn't do anything but start ANOTHER ticket but the complete date on the new ticket is Monday. Now I have to try and run a business over the weekend with no phone service during this covid-19 situation. I have been on the phone with them for a total of 7 hours, 4 dropped calls(or hung up on), 12 miss transfers, and no one has any power to make any calls in their infrastructure. After all of this and the countless headaches from dealing with Frontier they charge premium prices with a service that is horrible. I am most defiantly switching services immediately.
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November 2020 by Sabrina
I see almost nothing but negative reviews for this company but speaking the truth on my experience, I’m surprised that I had such a great experience with them. The internet speed I had with them worked fine for what my household required. My payments stayed exactly where I wanted them to be, they disconnected my service when I asked, and send me a final bill that was the rate I discussed with them. I’ve been so use to feeling deceived or cheated by company’s trying to get every penny out of you but was pleasantly surprised with frontier.
