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November 2023 by No Thanks
Just go there and talk to the guy that runs the front desk for comically bad customer service. Then go to costco... better price and better service. Or if its not bad customer service and a laugh you want just go straight to costco.
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November 2023 by Loree LeBoeuf
I don’t think you should have to put your own tire on your vehicle when you show up with at least thirty minutes before closing time. We had to do just that!!! This location never answers their phone and keeps you on hold when they do. Never again will I buy tires from Firestone. This location is the pits!
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November 2023 by Loree L.
When you purchase a tire from Firestone and you arrive more than thirty minutes before closing time, wouldn't you expect help putting your tire on your vehicle? Well, not at Firestone. A total lack of customer service!!! Our family will never purchase tires from Firestone ever again. This particular location never answers their phones and when they do l, they leave you on hold forever. Truly the worst customer service ever. Discount Tire- here we come for any and all future needs!
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November 2023 by Apollo De Jesus
Went this morning and appointment was at 7am and gentleman said 8am so I was okay with it. He looked at my rims and wheels and he said their shop can’t do it because it May scratch up my wheel. I respect and appreciate the honesty. Instead of just making $$$, he was honest about it and told me certain tire companies will have the right machine and unfortunately at their shop they do not. Honesty is key and it seems like a few and far between nowadays. Thanks sir.
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October 2023 by Henry Hernandez
First time taking my car in for a 4 wheel alignment which is all labor & I was charged 15.20 for shop supplies my wife asked what type of supplies are bieng charged & the sales employee said its because of the techs tools bieng used. In response my wife said does firestone supply the tools to the techs? His response was no so my wife said if go out in service dept. & let the techs know that Firestone is charging a FIRVILOUS fee & saying it's because of techs tools & not getting a cut they would be upset & have something to say. My wife was told thats what they charge everyone so now we have to wait to talk to a manager about justifying this bogus charge. this shop supply fee was practice in California years ago until it was deemed illegal. Firestone corp.needs to go back to the table on this matter and rescind it
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September 2023 by Aislyn Coffman
My dad and I had a flat tire an hour and a half before closing on our 12 hour drive back home. Kevin got us in as soon as he could and was extremely helpful. We were only there an hour due to other cars they were working on, but that was perfect for me! We didn’t have to get a hotel and wait until the next day and Kevin was very quick at fixing it.Service: Tires
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September 2023 by ashley fischler
Joey was exceptional. They got my car aligned with new tires same same day for under 500 dollars ! Awesome job !
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September 2023 by Pete McDonald
I took my Yukon XL Denali there and I had explained that there was an air leak in the stem/ valve when pushed down on it. The stem/valve was also leaking while driving ( roughly 1-2psi per 2 miles)When I was called back and told to pick up my vehicle they told me nothing was wrong with the tire and that the valve was replaced. 10 miles down the road i was back down another 3 psi and by the time I returned home 8 psi lower. They hadn't replaced anything and they had my vehicle for about 6 hours. Needless to say it was a complete waste of my time. Took it to Discount Tire the next morning and they took care of the issue right away. Won't waste my time ever again with people that don't know what they are doing.Service: Tires
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September 2023 by shawn kersting
I will add this on top here. Since writing this the Store Manager Joey did call and return the money for the belt and labor.Since the contact form on the site doesn't work I will put this here.To keep it short, took my truck in for a balance and once over. Was told I had a belt cracking. Had them change it, my truck came back squealing. Wasn't happy with how the interaction went on the return, until the Store Manager called me back later in the day. I appreciate him returning the money but due to my truck being worse on leaving and my hood being closed on a pair of pliers I have to leave it at 3 stars.
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August 2023 by Hugo Sandoval
I just ask to have quotation. Very impressive how the guy answer and offer to have my car so fast. Great job, but the price was not my election.
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August 2023 by Fabian Guzman
I went with my nephew to get his car inspected and they told him it didn't pass cause an O2 sensor was almost out I work on cars my self and talk to many mechanics and not once have any of them said it's almost going out. I told my nephew let's go. They saw he was young and tried to take advantage of that. The check engine light isn't even on in his car and it never has been for any reason. I'm just saying be careful where you take your car cause they all do the same thing. It is a nice building that's why the two stars.
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July 2023 by Janie Thompson
Set up an appointment online, received two confirmation emails days before the appointment. On appt day when I arrived on time I waited 15 minutes to be helped but was told they "tried to call me" because they actually did not have appointments available until next month. I looked through my phone log and was not called, no voicemail, and was told I could leave it to try to fit it in before 8 PM but was informed of how much work they had to do and how busy they are so it was unlikely that came across as complaining. Won't be returning.Service: Oil change
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July 2023 by Keith Lindsey
Not trust worthy. First and last time I will take my car in for any service here. They lost the center cap off the wheel and said that it came in that way. I walked out without the results of the alignment before and after test and they automatically charge road hazard fee per tire. Plus they try to get you out the door with only emailing the receipt so you cant question the costs. Shady, slimy, substandard work.Updated: Had someone from this location call me regarding the feedback I left. Said that he didn’t know I didn’t want the extended warranty. Really one of the dumbest ways to start a conversation to correct poor customer service. Is it the customers responsibility to tell you everything they don’t want? Also, offered to pay to replace the center cap, but started the sentence with they didn’t lose the center cap. This location and maybe company is clueless about business and what building trust with customers is about. Don’t waste your time.
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June 2023 by Alex Andrade
I came yesterday morning to get 2 new tires and once I came the next day to pick up my car I saw that my car was hit i don’t know what happened but if a tech hit my car or if someone hit my car I am very disappointed and upset that no one called me to let me know about this incident and I am not going to pay $1000 with USAA car insurance for my deductible and I am never coming here AGAIN!!!
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June 2023 by DeKing1973
The person I talked to about my car showed that he cared and understood my concerns. My car was repaired within the time frame given. I just wish Firestone could give some discretionary discount when repairs are above $1400.
