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October 2023 by Dianne Fontenot
Glad we came to Factory Mattress. Salesperson was knowledgeable and easy to work with. Katie answered all my questions and made us a good deal.
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October 2023 by Somayeh K.Haghighi
That was the best in-store experience we had. Katie is such a great person very friendly and professional. She guided us towards finding the right mattress with the help of their diagnostic system (the right fit). Very happy with our purchase :-) I highly recommend.
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October 2023 by Maria Carrizales
I called factory mattress by mistake. I was upset and yelled at Katie. I had been waiting for a call back since Monday from mattress firm, for a replacement for really bad mattresses that were delivered on Saturday (the springs were hanging out of the side of the mattresses).She kept her cool and gave the number that I needed. Now that is costumer service to its best! Told her I would come see her! She took care of us and was just a nice in person as she was on the phone!
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October 2023 by Marissa Johnson
I came in on Labor Day and Justin was our sales rep and was very nice, informative, let us take our time and didn't push us on any sales. Called back today to order the mattress and I spoke with Jamie and he was very helpful, ordered everything I needed in a timely manner, answered all my questions, and was prompt on sending me all the information I needed via email afterwords. 10/10 recommend this location in Georgetown.
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October 2023 by Maria Mariscal
We stopped in from out of state to try the Tempur-pedic mattresses. We were met by Katie who was extremely pleasant to work with. Very knowledgeable and went above and beyond.She stayed past store hours so we could have our mattress delivery in a timely manner. We didn’t expect to buy today, but we did and glad that we will have our new mattresses in a couple weeks. They have excellent customer service and can answer any questions you have. I highly recommend you stop in and talk to Katie, she’s great!
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October 2023 by Taylor A
Very helpful customer service from Manny and Katie. They easily matched the website pricing and coverage/warranty and knew product knowledge. Would recommend for your next mattress purchase!
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August 2023 by Melissa Watson
We had a great experience here!I wanted to look here because they support local charities. We came in on a Thursday night and Michael helped us find a mattress. We let him know we had one more store to still go to. Michael was very accommodating and helpful. He did not push us, but gave us all the information we would need to come back and buy the mattress.I came back Saturday to buy the mattress and Katie B helped me. The entire purchase was maybe 30 mins. Katie was so personable that she felt like a friend. She was knowledgeable about everything from the mattress itself, financing, and to the warranties on all products. I mentioned we might need two beds in the upcoming months and she gave me her advice on which to get. I will absolutely come back and have already recommended someone to look for their mattress there!
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August 2023 by Heather Blackwell
Katie was a huge help! She got us in and out fast with our order and made us a great deal. I highly recommend her for any of your mattress needs.
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August 2023 by Russell Croyle
Mike did good, I walked in with a price in mind and he went above board to meet it. Unknowingly he matched mattress firm’s price with a better mattress, even tho it was a return, I’m better off for it. Mattress firm had free delivery but he explained it was only to the door and the extra 80$ was set up as well, which in my health was worth it. Thanks Mike! Oh, by the way, I found y’all by the banner as I was leaving to go to mattress firm on 29, not knowing there were two of them LOL
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August 2023 by nekkard
Jeremy was very helpful and professional. There are no hard sales tactics here, just an honest local business. Their "366 night guarantee" is legit and no hassles! We used it because the first mattress wasn't right for us. We are 100% happy with our decision to shop at Factory Mattress.
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August 2023 by Alysen Sherburne
Justin was very kind and attentive! He wanted to make sure I got the best possible fit for myself and stayed with us the whole time until we were completely satisfied! Hopefully won’t be here again soon because the mattress is so great, but will recommend him to anyone!
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July 2023 by Daren W.
My wife and I have struggled with finding the right mattress for years so we typically take our sweet time to try the display models. Katie was very patient with us and showed us what we feel maybe the perfect mattress. Try the RIGHTfit as it well help you decide which mattress is right for you because sure enough, it recommended the mattress we ended up liking the most.
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June 2023 by Carol G.
Jamie is a wonderful, smart, patient salesman with no pressure. He took his time explaining everything to me. I would definitely recommend him.
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June 2023 by Robin Exner
Jamie was extremely helpful and patient, as we tried most of the mattresses in the Georgetown store?. Delivery and set up guys did a great job as well. I would definitely recommend this Factory Mattress location!
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June 2023 by Jessica Kelly
I visited Factory Mattress in Georgetown and had the pleasure of dealing with Jamie Gioia. I was in search of a very specific type of mattress for my toddler. Jamie was more than helpful, he went above and beyond to find me exactly what I was looking for and the price was incredible for Sealy brand mattress. Jamie kept me apprised of delivery estimates the entire time and it arrived less than 48 hours later. I couldn’t have asked for better service or a better experience. Would 100% recommend.
