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January 2024 by Dakota Kinsey
Always a long line. Really like this bank, but it’s always A super slow long line.
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January 2024 by Mohammed Sibghathullah Inayathullah
Poor staffing. Came to the bank to find out that there is no banker today and I have to go to a different location. It seems they have only one banker who does no have an appointment for next 10 days.
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January 2024 by Maria I
Horrible service. I walk in and no one bothers to ask if I need help. I had to ask if I needed an appointment to speak with a banker. Not to mention drive-through takes forever. Ridiculous!! Save time and go to a different location.
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January 2024 by Abrham Adane
They only work with one or two bankers while customers are waiting in long lines
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January 2024 by Hamayun Nawaz
Poor staffing, 10-11 people standing in line, the line going into the waiting room. I spoke with the manager and this is a cost saving policy on their side.
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October 2023 by Lujayen Tayeb
The banker told me to wait because she she has an appointment, but she grabbed a lady who was standing in the line and helped her, they are very tough
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October 2023 by Evelyn Arellano
I wanted to take some time and let everyone know that this is the best bank ever. No matter how busy the tellers are they always greet you with a smile and professionalism. I've read some of the reviews and from my personal experince today I can say that unfortunately the clientele of this location are arrogant and entitled. The amount of criticism these tellers are receiving is disgusting. The tellers here are hardworking and should be receiving praise. If you dont like the pace of their work then go to a different location. I will gladly keep using this location in the future.
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October 2023 by Melissa Sumbera
Great place to bank. Has 2 atms and inside is always nice and clean.
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September 2023 by Blanca Ramirez
I literally have an account here and came to get a paper sign for work by a notary. Lady with short highlighted hair was no help said her license expired today. She could at least told me where to go for further help! Worst customer service ever
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September 2023 by Shane Riley
With most of the other locations in the area closed on Saturdays, why can't this one have more than 2 tellers working? Especially considering the line consistently reaches all the way to the exit.
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July 2023 by Memoria
No words always a line literally only two tellers the slowest bank in the world I only stop here because close to my job hate it
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May 2023 by Birdie Galindo
1 teller to 11 customers. This is crazy!!!
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May 2023 by Graciela Angon
Horrible service. There’s always one teller and takes forever
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April 2023 by Cindy H.
I have been with Wells Fargo going on 10 years. In this time period, the customer service has dramatically declined. They do not offer convenient hours for in person services for those that have an 8am to 5pm job. I went up on there today on a Saturday for a simple name change. I sat there 30 minutes to be told if I don't have an appointment, I may not be helped. Then 2 minutes later, a representative comes and ask if I have my marriage certificate (I live 5 minutes from the Rowlett location) and I advise I do not but have my updated SS card and driver's license with my name change. She advises they can't help me. I will need to make an appointment and come back. So I asked to close my account and again, she could not help me and asked me to come back. This bank is HORRIBLE!! I don't have time to come back as I'm normally not in town on the weekends and they aren't open for reasonable working class people during the week. I highly recommend not using this bank. There are too many other banks with decent working hours and that are more than willing to accommodate the working class. Also, before typing this review, I called to place a complaint which can only be done over the phone Monday thru Friday from 9 to 5pm.
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April 2023 by Chi Lay
Really disappointed in this location. Bank tellers just don't care of your time. Just make a cash withdrawal took 40 minutes in the drive-thru.
