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December 2023 by Matilda Lee
I would like to commend the exceptional customer service and the remarkable responsiveness of the coordinators, making me inclined to give a 5-star rating. However, I feel compelled to share my overall experience with the delivery service, which unfortunately was not as positive. One of the significant challenges I encountered was the loss of a considerable number of items during the move. Despite my efforts to seek assistance, the company has been unyielding in replacing the lost items. Their assertion that all boxes were delivered, coupled with a warehouse check that yielded no results for my missing belongings, has left me in a state of frustration.This situation has been particularly disheartening, given the trust I placed in the assurance that all items were included in the delivered boxes. Looking back, I now recognize the importance of meticulously counting every box on moving day and capturing images of items before packing as crucial evidence. Unfortunately, I overlooked these steps, assuming this unfortunate scenario would not happen to me, having never experienced missing items during a move before.Despite this setback, I must acknowledge the moving coordinator (Cassandra) and customer service for their exceptional performance. They have consistently demonstrated responsiveness and courtesy throughout the process. My sincere hope is that others will not encounter a similar ordeal, and I strongly advocate for the practice of diligently COUNTING EVERY BOX on moving day and documenting items for evidence.While I've seen a similar recommendation in a prior review, I want to emphasize its importance.It's disheartening and frustrating to realize that, despite personally witnessing the careful packing of my items into the boxes, they are now missing. Unfortunately, I lack concrete evidence to prove the absence of specific items like my kids graduation picture, documents, kitchen items,etc. It highlights the difficulty of relying on trust in expecting these items to be in the delivered boxes. Nevertheless, taking a positive perspective, this experience has taught me a valuable lesson that will inform my approach to future moves. I maintain my confidence that my lost items are somewhere out there, and I hold hope that, if found by someone, they will be returned to me one day. In summary, my experience has been a mix of exceptional service from coordinator and customer service but significant challenges with the delivery and packing service.
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November 2023 by Gary Duma
Everyone from Robyn to Scarlett then to Andy and both of his teams packing loading and unloading were awesome. Professional, fast and courteous. Thank you Ward North American.
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November 2023 by Tiann Dana
Best moving experience! Everyone I dealt with was professional, courteous, helpful, and friendly. Really appreciated all the contact before, during, and after to ensure my move went well.
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October 2023 by Kristie White
Our daughter’s grandmother had recently passed away. We needed to find a way to get some furniture to our daughter that was her grandmother’s.I checked other companies as well and Ward NA was the best price, but most of all, they were extremely responsive, took time to make sure they understood my needs, and followed up to make sure all was in order. The movers were right on time, for both ends of the move. The movers were so nice, very professional, and so careful with everything. I highly recommend these folks and will use them again and again with any future moves!
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October 2023 by Purdy Basra
Brilliant service and wouldn’t hesitate to use them again. Kris Ankenbauer was very efficient, super quick to respond and met our needs perfectly (even when there were last minute changes). They were more expensive than other quotes I received BUT the quality of service and moving/loading teams that we had (professional, courteous, friendly) were definitely worth it…moving from one part of the country to the other with almost zero issues is what we wanted and what NA Van Lines / Ward North American provided. Thanks to all that helped with our move!
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September 2023 by Julie Camp
I had the worst experience using Ward North American. They arrived completely unprepared to pack up pictures and other specific items even though it was discussed beforehand and listed in the contract. That was nothing compared to the experience I had receiving my belongings though. I had been told that I only needed to let them know a few days ahead of time when I would like my belongings to arrive. So when I gave them a week’s notice and was sent a contract, I expected my things to arrive on the date that I requested. However, they had worded the contract to be able to deliver items at any point within over a week’s timeframe and were unwilling to work with me to have items delivered when I requested or could even be home to receive. I had to stay in my new home without any of my belongings for over a week. They also scheduled the move on a day that I could not take off, and therefore I had to ask someone to come to my house to let them in. I payed around 11,000 dollars and could not even be home to facilitate my move since they were unwilling to let me choose my own move in date. As if that wasn’t bad enough, they lost parts, put together beds incorrectly, broke hardware off of one dresser, broke a drawer off of another dresser, and broke one of my lamps. If I could give this company negative stars, I would. Beware if you are looking for a moving company. Stay far away from Ward North American!
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September 2023 by Vicki Solheim
Team did a fantastic job. We were impressed with the quality and speed of the packing and unloading.
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August 2023 by cathyjh56
From the estimate to delivery all went very smoothly. Our driver Zeke in control was the best. He knew exactly how to treat a customer.
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August 2023 by Katie Thompson
Roger Suarez and his HARDWORKING team made our move such a great experience. Moving is never easy and can be dreadful but Roger and his entire team provided us with the absolute best customer service, very personable and friendly every day. They took such great care of our belongings but also work efficiently. We will ALWAYS recommend Roger and his team to family and friends! Make sure to specially request Roger Suarez for your next move. Trust me, you WON’T regret it!!
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August 2023 by Jim Clark
Very good move. Great help at origin with Arturo. Good communication throughout the entire process. Our third time using NA van lines in my career.
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July 2023 by Paul Adair
I had a fantastic experience. Everyone that was involved in my move, from Kris A to the crew that loaded and unloaded were on time and professional. I moved half way across the country without a damaged or missing item. It doesn’t get much better than that.
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June 2023 by Christine Terry
I chose North American because of Kris A. Came to my house to give me an accurate estimate for cost to move across the country. He was also responsive to changes I made to the inventory.Although there was breakage to some of my furniture with tight packing, the company was responsive and hopefully it will be settled soon.The gentlemen who unloaded the truck worked very hard and were successful getting some large pieces up some tricky steps!
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June 2023 by Erik Vega
The whole experience with Ward was great and relieved many of the stresses that come with moving and relocating. Jennifer did a great job with the coordination. Jeff was awesome and very attentive with the packing and loading. He also did a great job delivering our stuff safely and in a timely manner. I would highly recommend Ward as I will use them again in my next relocation.
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June 2023 by Carla Long
Fabulous work! Fabulous job! It was so nice to be able to turn our move over and know that it would get to our new home in a timely and professional manner. I would use them again in a heartbeat!
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June 2023 by Theresa Harris
Ward North American was very professional and quick in getting my personal household items to my new home from Texas to Illinois. Very good company and service. Thank you very much.
