Walgreens is a pharmacy where experiences vary significantly by location and staff. Some customers report consistent problems with medication availability, experiencing delays or out-of-stock issues with regular prescriptions. The central fill system can lead to frustrations, including excessive packaging waste from oversized plastic bottles, bags, and paperwork. Communication between stores is sometimes poor, leading to confusion over prescription location and customers receiving the runaround. However, many reviews highlight exceptional service from specific pharmacy teams. Staff members frequently go above and beyond to resolve insurance issues, help transfer prescriptions, and find solutions to fill medications despite computer denials. These employees are described as amazing, nice, helpful, and as class acts who work hard for their customers. The contrast is noted between these dedicated individuals and other staff who seem to care less, with the quality of service being very dependent on the particular store and team.
Great Customer service Erica the shift manager is the best
April 2024
Terry was very nice and helpful went above and beyond customer service. Great employee
October 2022
Quyen, Joe, and Marc at the pharmacy were amazing! They went above and beyond by helping me clear up insurance issues. I was very surprised by the great service I received from them today.
