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March 2024 by Duane Oldfield
Amara and her staff helped make our visit really enjoyable. The kids had a blast!
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March 2024 by Francis Aleida Morales
This place is very dirty and unsanitary, space with trash all over the floor and overflowing trash cans. Bathrooms are super dirty. The mats are dusty and very aged. Kids that are above the age limits all over and very aggressive to the smaller children. I had to clean my kids thoroughly as we left and got home. I signed up for membership 5 months ago and been there 3 times and those 3 times my kids got sick due to al dirty and bacteria all over this place. Don’t recommend it if you planning to get membership.
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February 2024 by LU LU H.
This place is overpriced!! Very dirty, see pic down below. 4 kids $106 bucks to enter. Run me my money back!
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February 2024 by Prashant Shrivastava
Experience was good. Everyone enjoyed in play area. It has ample of varieties which everyone liked.As a party host, Eva was great help.4 star because of food delays.Despite of advance notification of orders, kitchen missed our orders and caused food delays. Due to which our guests were unhappy and we were embarrassed. Kitchen needs a lot of improvements in terms of timely delivery of food, more variety and addition of no meat options.
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February 2024 by Ernesto Mohler
Great place for kids to release some energy.
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February 2024 by Len B
Not really safe if your kids is a runner , as the emergency exit is accessible for kids to run out. Most places have a button to press to release these door. I also witness a young employee pushed my 5 year old, and said “I pushed him because he pushed me .” I don’t recommend this place. The staff are kids.
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February 2024 by Nelyda Villasenor
Has a great experience having my daughter’s 8th birthday party! The host was amazing I believe her name was Ava. She was very attentive and helpful made my party experience stress free. And the manager Bobby provided great customer service!And the pizza is delicious!!
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February 2024 by Josue Rodriguez
Deonte was helpful and knowledgeablealso interacted with my kids to make them feel safe
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February 2024 by Evan Schroer
Deonte was great help and my kids had a great time and great birthday party
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February 2024 by Mary Hamilton
Ariel was a huge help for me!! He really went above and beyond to show me around and explain the differences on all the party packages! I can't wait to see the smile on my little ones face at her party!!
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January 2024 by Rochelle Strickland
Patrick is a good host!!
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January 2024 by Corey Williams
Fun place
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January 2024 by Brenda
The staff were all very nice and friendly so they made up for the other concers. Firstly not sure if there was a manager on-site but they could do a better job with ensuring the staff is coordinating cleaning efforts. We went when they had only been open for about an hour on new years day and the floors looked like they had not been cleaned in a week. The food was decent but we couldn't order pizza because they ran out of cheese. Again not sure who the manager is but how do you run out of pizza cheese on new years day. Seems like an ordering mishap. The restrooms were pretty gross also. Nonetheless the kids did have a good time because they don't pay attention to the little things. The staff was great so we would return. Hopefully management and the owner take the cleaning advise and we see improvement when we return.
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December 2023 by Joi Roberts
We visited Urban Air today and all I can say is the staff was pleasant. I want to spotlight Bobby and Ray for assisting us from the moment we walked in the door. We sat at one of the party tables in the back part areas and it was constantly being cleaned for the next party. The customer service reps at the cafe were pleasant as well. All I can say is that we will be back, soon. Thank you, Bobby and Ray!
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November 2023 by Mahdi H
Great place for kids to play indoor. They have staff monitoring kids. Multiple play area that you don’t notice the crowd. They also have rooms that can be reserved for birthdays parties. They sell food and drinks.
