-
October 2023 by Terri Arnett
I want to give a big shout out to Chris. My future daughter-in-law needed foundation. She had gone to another Ulta location but no one asked if they could help her and they just stood around. I suggested we go to the one in Firewheel Mall. Looking at all of the foundation colors we were definitely lost as a goose in high weeds and that’s where Chris stepped in. He explained that Chanel was a good product and was a line we never considered. He matched her foundation and blush on the first try, resulting in a natural, radiant look. I was so impressed that I had him find a foundation for me, and it definitely makes me look younger than my 65 years.He is an outstanding representative of not only Ulta but the Chanel brand. He did not try to upsell us, was polite, and knowledgeable. He shared that he is from Chicago and worked five years for Saks Fifth Avenue, and the experience and knowledge he gained there definitely shows. He is one of the best makeup artists I have come across in a long time. I highly recommend him as a consultant if you are wanting a new look.
-
October 2023 by Robin Lamar
I went to the Salon 3 times. The first time was for a hair cut. It was really crooked and bad. Came back to fix it and stylist said it was really bad and I wouldn’t be charged to fix it (they charged me $67 dollars even after two stylist said it was very crooked and not blended) While fixing my cut we decided to do a partial highlight. I REALLY regret it. I said NO ASH and NO brass. I just wanted my roots to look like the rest of my hair nothing crazy. I’m a blonde and ash turns my hair really dull and gray looking. When she was done my hair went from bright blonde to gray dull ash. It was horrible. I came back a week later and showed past pics of myself and said exactly what color I wanted. Instead it looked like a cartoon hair color. Very yellow and brass on the crown. She kept saying “everyone sees color differently”. I left crying wishing I hadn’t “fixed” it. She just kept saying if she put toner on it it would be ashy. I am a natural blonde and never have had problems highlighting my hair. I don’t recommend this place for blondes. I can’t believe they let me leave like that. Had to go get toner and fix it myself.
-
September 2023 by Matha Goram
Good range of products but lack of depth in pricing scale is glaring. Of course, in store services are great.
-
August 2023 by Robin Eastburn
Ulta Beauty Salon in Garland Tx, in the FireWheel Mall. I originally scheduled an appointment before my birthday to get my hair dyed so I could look cute for the occasion. Then the day of the appointment, they call to cancel, I rescheduled for another date with a different lady, they canceled again on the same day of the appointment and when I said this is the second time yall have canceled with me, the lady said, yeah, I wish they would call to cancel they're own appointments, maybeit wouldn'thappenas often. So I rescheduled again and guess what, they canceled again on the same day as the appointment. The most terrible part is they really just don't care at all. And a word of advice because I scheduled each appointment at 5:30 pm because I work, if you don't want to work that late, take the appointment off your schedule. I will never use or recommend anyone to ever go to this salon, what a joke.
-
August 2023 by Alem Mulugeta
I have never been this irritated with this salon to the point where I felt the need to write a negative review.I had a hair appointment yesterday and was booked at 1:30 with a Cristoff. I was moved up from my original appointment that was 2. I got there and ended up waiting over 40 minutes for my stylist to look at me say hello and not even apologize for the delay. The salon manager didn’t seem to care equally as much, as I just got off the phone with her, and she tried to argue with me as to whether or not, she hung up… Which she did because I was asking why on earth I didn’t get a call back after that mess. Nobody seemed to care that I wasn’t able to do a hair appointment that I booked a week in advance for a bachelorette party. This is absolutely ridiculous and I have never been so shocked because I have continuously went to this store. The amount of indifference the managers have is completely shocking, and I felt like I was talking to a brick wall. Never coming to this ULTA again.
-
July 2023 by Silvia Avallone
My regular stylist (Kristoff, who is fabulous) had a family emergency and Ulta contacted me right away to schedule me with a different stylist. I was very appreciative with Ulta’s customer service, since this was scheduled for my son’s wedding reception. My stylist was Karen Mendoza. She took great care in touching up my roots and styling my hair beautifully. I was very happy and received many compliments on her work. Great job Karen!!?I also had my makeup appointment with Laney Leddy. She does amazing work. I asked her for a soft subtle look and she did exactly what I asked for since I am not a dramatic makeup person. I felt very comfortable with the look, soft apricot colors on my eyes, liner, individual lashes and foundation was flawless. Lip color was perfect. Thank you Laney!! You rock. Can’t wait to do it again.
-
July 2023 by Alex Diaz
Great sized store with large selection and relatively friendly staff. Some brands, like Florence, don't seem to ever get restocked though. All Ulta's have great holiday sales/deals as well for stocking stuffers and other gifts!
-
July 2023 by Regan Piering
I’ve gone to this ulta for years and moved away to Austin about a year ago. I was in for work and visiting friends and we decided to stop in this location as I love it. I have insanely dry skin and have been using Mario Badescu products for a long time, but the moisturizer just wasn’t cutting it, especially with the dry air where I live now. Neily was the rep who helped my friend and I pick out an AMAZING new skin care regiment. She was dressed beautifully, beautiful hair and make up, super laid back and fun personality, honest, and knowledgeable. I don’t normally do reviews but if Brooklyn sees this, give that girl a raise bc she sold me on a new skin regiment by Peach and Lily that’s going to make y’all millionaires and my wallet empty bc I am NOT going back to Mario. Neily was super fun to work with and was insanely charming, 10/10 everyone needs to hire her at your stores. Resolved my dry skin IMMEDIATELY and she also told us alternative options for when I have some more cash on hand. Thank you!
-
June 2023 by Bonnie Silke
Overall I prefer this type of store other than in Kohl's, I immediately got help as soon as I walked in the door. The prices are a little higher than what you can get on Amazon, but the colors are more accurate I had to return the one I bought for $7 cheaper on Amazon because of the color was off.
-
June 2023 by Anya Meiggs
Went in today at 3 pm and wanted to pick up my birthday gift for the month. I looked around but didn’t find anything I wanted so I went to the checkout to ask for it. The cashier, I didn’t get her name but my reciept says “ Zahide” so I assume that’s her… she was rude. She threw the item in the bag, tossed the bag on the counter and didn’t say anything else to me. I thanked her and left and she didn’t say anything.
-
April 2023 by Michaela Wilson
Had a great make-up artist! Laney! While doing my make-up! I got a call that my dog of 16 years probably won't make it through the night! Which my event was canceled! Laney was there when the call came! She tried to not charge because of the situation! Which she had to ask her manager Savanna! She wasn't even a bit understanding! She didn't even try to discount the services as Per Laney "leaving half done!!" She didn't even try! That doesn't say much about her management skills! Consideration for the customers go a very long way!! I'll reach out to corporate in resolving this matter, considering I spend a lot of money at Ulta!! Very disappointed!!
-
April 2023 by Cindy Wentworth
Terrible terrible workers here. I was looking for some nail polish for my daughters birthday when I overheard a stylist, I assumed, say some very derogatory remarks about Trans people. I couldn't believe what I heard at first, but as he kept going on it made me extremely uncomfortable. It felt like he said it with no remorse and with a face of disgust and negative attitude. I had been trying to find a specific nail polish but with comments I heard come out of that man’s mouth I couldn’t bare witness so I left. I won’t be shopping here at this location and I will assure to let everyone know about the incident. As for the stylist, who is a tall man with grey hair, glasses and facial hair, I really don’t think he should be working at Ulta a place where I thought anyone would be accepted for who they are.
-
April 2023 by Areli
Laney L. Did an amazing job on my make up.I had a graduation photo shoot , so I gave her an idea of what I wanted and she did NOT disappoint me. I would go back to her again!
-
March 2023 by Jazzy
Amazing service. The staff is so friendly they all complimented my makeup and gave me a amazing shade match and new foundation!
-
January 2023 by Bre Thompson
This is hands down my favorite Ulta location. The workers are so nice & helpful. I wish I would have gotten the employees name before I posted this review but literally everyone who works at the location is super sweet & helpful. Thanks to everyone at this location for making sure all my needs were met. Ulta at Towneast & Ulta by the galleria please take notes
